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Book Description

The purpose of this book is to provide practicing and aspiring managers, as well as students of management, with a practical and comprehensive reference for getting understood when communicating with their coworkers and those they manage. The book is organized into seven sections including personality traits, the organization, content, context, clarification of the message, as well as word and language use, and speaking voice and style. Several key points about the organization and content of this book should be noted. Each factor is defined in the first paragraph of each topic with an explanation for the way each factor is used to promote understanding–topics can be read quickly, designed to save the reader time. The information contained in this book applies to communicating with both individuals and groups and will help managers say the right thing, in the right way, and at the right time when interacting with their coworkers.

Table of Contents

  1. Cover
  2. Half-title Page
  3. Title Page
  4. Copyright
  5. Abstract
  6. Contents
  7. Introduction
  8. Chapter 1 Personality Traits
  9. Chapter 2 Organization of the Message
  10. Chapter 3 Content of the Message
  11. Chapter 4 Context of a Message
  12. Chapter 5 Word and Language Use
  13. Chapter 6 Clarifying the Message
  14. Chapter 7 Speaking Voice and Style
  15. Appendix A: Self-Assessment of Skills Related to Getting What You Say Understood
  16. Appendix B: Self-Assessment of Skills Related to Understanding What Is Said to You
  17. About the Author
  18. Index
  19. Backcover
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