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This is Cisco's official, comprehensive self-study resource for Ciscos CLCEI 300-820 exam (Implementing Cisco Collaboration Cloud and Edge Solutions), one of the most popular concentration exams required for the Cisco Certified Network Professional (CCNP) Collaboration certification. It will thoroughly prepare network professionals to leverage modern Cisco technologies to support secure, collaborative work that encompasses video, voice, content, and remote workloads.

Designed to help you study, prepare for, and pass the CCNP Collaboration 300-820 CLCEI exam on the first attempt, this guide covers every exam objective concisely and logically, with extensive teaching features designed to promote retention and understanding. You'll find:

  • Pre-chapter quizzes to assess knowledge upfront and focus your study more efficiently

  • Foundation topics sections that explain concepts and configurations, and link theory to practice

  • Key topics sections calling attention to every figure, table, and list you must know

  • Exam Preparation sections with additional chapter review features

  • Final preparation chapter providing tools and a complete final study plan

  • A customizable practice test library, including access to two full sample exams offering realistic practice delivered through Pearson's state-of-the-art test prep test engine

CCNP Implementing Cisco Collaboration Cloud and Edge Solutions 300-820 Official Cert Guide offers comprehensive, up-to-date coverage of all CLCEI #300-820 topics related to:

  • Cisco Unified IM and Presence

  • Expressway configurations

  • Cisco Webex Teams hybrid and emerging technologies

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. About the Authors
  5. Dedications
  6. Acknowledgments
  7. Contents at a Glance
  8. Reader Services
  9. Contents
  10. Command Syntax Conventions
  11. Introduction
  12. Part I: Key Concepts
    1. Chapter 1. Introduction to the Expressway Solution
    2. “Do I Know This Already?” Quiz
    3. Foundation Topics
    4. VCS to Expressway Migration
    5. SIP on the Expressways
    6. H.323 on the Expressways
    7. Describe Expressway Licensing
    8. Exam Preparation Tasks
    9. Review All Key Topics
    10. Complete Tables and Lists from Memory
    11. Define Key Terms
    12. Q&A
    13. Answers
    14. Chapter 2. Configure Key Expressway Settings
    15. “Do I Know This Already?” Quiz
    16. Foundation Topics
    17. Cisco Expressway Deployment on VM
    18. Setup Wizard through Web Interface
    19. Expressway System Configuration
    20. Expressway Backup and Restore Procedure
    21. Exam Preparation Tasks
    22. Review All Key Topics
    23. Complete Tables and Lists from Memory
    24. Define Key Terms
    25. Q&A
    26. Answers
    27. Chapter 3. Initial Configuration Settings on the Cisco Expressway
    28. “Do I Know This Already?” Quiz
    29. Foundation Topics
    30. H.323 Settings
    31. SIP and Domain Settings
    32. Describe Protocol Interworking on the Cisco Expressway
    33. Verifying Registration on the Cisco Expressway
    34. Exam Preparation Tasks
    35. Review All Key Topics
    36. Complete Tables and Lists from Memory
    37. Define Key Terms
    38. Q&A
    39. Answers
    40. Chapter 4. Regular Expressions on the Cisco Expressway
    41. “Do I Know This Already?” Quiz
    42. Foundation Topics
    43. Overview and Use Cases for Regular Expressions
    44. Verifying Regular Expression using the Check Pattern Tool
    45. Exam Preparation Tasks
    46. Review All Key Topics
    47. Complete Tables and Lists from Memory
    48. Define Key Terms
    49. Q&A
    50. Answers
    51. Chapter 5. Security Overview on the Cisco Expressway
    52. “Do I Know This Already?” Quiz
    53. Foundation Topics
    54. Describe SIP Media Encryption Mode
    55. Certificates
    56. Administrator Authentication
    57. Exam Preparation Tasks
    58. Review All Key Topics
    59. Complete Tables and Lists from Memory
    60. Define Key Terms
    61. Q&A
    62. Answers
  13. Part II: Expressway Configurations
    1. Chapter 6. Registration on Cisco Expressway
    2. “Do I Know This Already?” Quiz
    3. Foundation Topics
    4. Registration Conflict Policy
    5. Registration Restriction Policy
    6. Registration Authentication
    7. Subzones and Membership Rules
    8. Exam Preparation Tasks
    9. Review All Key Topics
    10. Complete Tables and Lists from Memory
    11. Define Key Terms
    12. Q&A
    13. Answers
    14. Chapter 7. Cisco Expressway Call Processing Order
    15. “Do I Know This Already?” Quiz
    16. Foundation Topics
    17. Transforms
    18. Call Policy
    19. User Policy
    20. Search History and the Locate Tool
    21. Exam Preparation Tasks
    22. Review All Key Topics
    23. Complete Tables and Lists from Memory
    24. Define Key Terms
    25. Q&A
    26. Answers
    27. Chapter 8. Bandwidth Management
    28. “Do I Know This Already?” Quiz
    29. Foundation Topics
    30. Subzone Bandwidth Management
    31. Links and Pipes Bandwidth Management
    32. Call Control Using Pipes
    33. Exam Preparation Tasks
    34. Review All Key Topics
    35. Complete Tables and Lists from Memory
    36. Define Key Terms
    37. Q&A
    38. Answers
    39. Chapter 9. Multisite Collaboration Solutions
    40. “Do I Know This Already?” Quiz
    41. Foundation Topics
    42. Dial Plan Elements
    43. Simple Video Network with a Flat Dial Plan
    44. Complex Video Network with a Flat Dial Plan
    45. Complex Video Network with a Structured Dial Plan
    46. Hierarchical Video Network with a Structured Dial Plan
    47. Configuring Neighbor Zones
    48. Exam Preparation Tasks
    49. Review All Key Topics
    50. Complete Tables and Lists from Memory
    51. Define Key Terms
    52. Q&A
    53. Answers
    54. Chapter 10. Multisite and Business-to-Business (B2B) Collaboration Solutions
    55. “Do I Know This Already?” Quiz
    56. Foundation Topics
    57. Firewall Issues in a Collaboration Environment
    58. NAT Issues in a Collaboration Environment
    59. Purpose of STUN, TURN and ICE
    60. TURN
    61. ICE
    62. Expressway Media Traversal
    63. DNS Zones
    64. Exam Preparation Tasks
    65. Review All Key Topics
    66. Complete Tables and Lists from Memory
    67. Define Key Terms
    68. Q&A
    69. Answers
    70. Chapter 11. Clustering Expressways
    71. “Do I Know This Already?” Quiz
    72. Foundation Topics
    73. Clustering Requirements
    74. DNS and Clustering
    75. Zones and Clustering
    76. Exam Preparation Tasks
    77. Review All Key Topics
    78. Complete Tables and Lists from Memory
    79. Define Key Terms
    80. Q&A
    81. Answers
    82. Chapter 12. Troubleshooting a Business-to-Business (B2B) Collaboration Solution
    83. “Do I Know This Already?” Quiz
    84. Foundation Topics
    85. Troubleshooting Registration Issues
    86. Troubleshooting Calling Issues
    87. Troubleshooting DNS Issues
    88. Troubleshooting Certificate Issues
    89. Other Troubleshooting Tools
    90. Exam Preparation Tasks
    91. Review All Key Topics
    92. Complete Tables and Lists from Memory
    93. Define Key Terms
    94. Q&A
    95. Answers
  14. Part III: Mobile and Remote Access
    1. Chapter 13. Introduction to Mobile and Remote Access (MRA)
    2. “Do I Know This Already?” Quiz
    3. Foundation Topics
    4. Purpose of MRA
    5. Components of MRA
    6. Considerations for MRA Deployment
    7. Exam Preparation Tasks
    8. Review All Key Topics
    9. Complete Tables and Lists from Memory
    10. Define Key Terms
    11. Q&A
    12. Answers
    13. Chapter 14. Configure an MRA Solution
    14. “Do I Know This Already?” Quiz
    15. Foundation Topics
    16. DNS Records
    17. Certificates
    18. CUCM Settings for MRA
    19. Unified Communications Configuration on Expressways
    20. HTTP Allow List
    21. Unified Communications Traversal Zones
    22. Exam Preparation Tasks
    23. Review All Key Topics
    24. Complete Tables and Lists from Memory
    25. Define Key Terms
    26. Q&A
    27. Answers
    28. Chapter 15. Troubleshooting an MRA Solution
    29. “Do I Know This Already?” Quiz
    30. Foundation Topics
    31. MRA Troubleshooting General Techniques
    32. Registration and Certificate Issues
    33. Cisco Jabber Sign-In Issues
    34. Other Specific Issues
    35. Exam Preparation Tasks
    36. Review All Key Topics
    37. Complete Tables and Lists from Memory
    38. Define Key Terms
    39. Q&A
    40. Answers
  15. Part IV: Cisco Webex Technologies
    1. Chapter 16. Introduction to Cisco Cloud Collaboration
    2. “Do I Know This Already?” Quiz
    3. Foundation Topics
    4. Cloud Collaboration Solutions
    5. Cisco Webex Components
    6. Cisco Webex Hybrid Services
    7. Exam Preparation Tasks
    8. Review All Key Topics
    9. Complete Tables and Lists from Memory
    10. Define Key Terms
    11. Q&A
    12. Answers
    13. Chapter 17. Configure Webex Hybrid Directory Service
    14. “Do I Know This Already?” Quiz
    15. Foundation Topics
    16. Deployment Model
    17. Deployment Requirements
    18. Infrastructure Requirements
    19. Active Directory Configuration and Synchronization
    20. Webex User Service Assignment
    21. Exam Preparation Tasks
    22. Review All Key Topics
    23. Complete Tables and Lists from Memory
    24. Define Key Terms
    25. Q&A
    26. Answers
    27. Chapter 18. Configure Webex Hybrid Calendar Service
    28. “Do I Know This Already?” Quiz
    29. Foundation Topics
    30. Calendar Service Operation
    31. Expressway-Based Calendar Connector
    32. Google Calendar Deployment in the Cloud
    33. Office 365
    34. One Button to Push (OBTP)
    35. Exam Preparation Tasks
    36. Review All Key Topics
    37. Complete Tables and Lists from Memory
    38. Define Key Terms
    39. Q&A
    40. Answers
    41. Chapter 19. Configure Webex Hybrid Message Service
    42. “Do I Know This Already?” Quiz
    43. Foundation Topics
    44. Deployment Models
    45. Deployment Requirements
    46. Expressway Requirements
    47. Certificates
    48. Register Expressway Connector to the Cisco Webex Cloud
    49. IM and Presence Configuration
    50. Manage Hybrid Message Service
    51. Exam Preparation Tasks
    52. Review All Key Topics
    53. Complete Tables and Lists from Memory
    54. Define Key Terms
    55. Q&A
    56. Answers
    57. Chapter 20. Webex Edge Solutions
    58. “Do I Know This Already?” Quiz
    59. Foundation Topics
    60. Webex Edge for Devices
    61. Webex Edge for Calling
    62. Webex Edge Audio
    63. Webex Edge Connect
    64. Webex Video Mesh
    65. Exam Preparation Tasks
    66. Review All Key Topics
    67. Complete Tables and Lists from Memory
    68. Define Key Terms
    69. Q&A
    70. Answers
    71. Chapter 21. Describe Cisco Jabber for Cloud and Hybrid Deployments with Cisco Webex Messenger
    72. “Do I Know This Already?” Quiz
    73. Foundation Topics
    74. Deployment Requirements
    75. CUCM Requirements
    76. Exam Preparation Tasks
    77. Review All Key Topics
    78. Complete Tables and Lists from Memory
    79. Define Key Terms
    80. Q&A
    81. Answers
    82. Chapter 22. Final Preparation
    83. Getting Ready
    84. Tools for Final Preparation
    85. Suggested Plan for Final Review/Study
    86. Summary
  16. Appendix A. Answers to the “Do I Know This Already?” Quizzes and Review Questions
  17. Appendix B. CCNP Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) 300-820 Exam Updates
  18. Glossary
  19. Appendix C. Memory Tables
  20. Appendix D. Memory Table Answers
  21. Appendix E. Study Planner