Cover image for CTS Certified Technology Specialist Exam Guide, Third Edition, 3rd Edition

CTS Certified Technology Specialist Exam Guide, Third Edition, 3rd Edition

Author Andy Ciddor , AVIXA Inc.
Release Date: 2019/10/01
ISBN: 9781260136074
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Book Description

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

The Most Complete, Up-to-Date CTS Exam Study System

Published with AVIXA™, CTS Certified Technical Specialist Exam Guide, Third Edition provides comprehensive coverage of all objectives on the latest release of the AVIXA Certified Technology Specialist exam—the leading internationally recognized audiovisual (AV) certification. You’ll get learning objectives at the beginning of each chapter, best practices, checklists, diagrams, photos, chapter review questions with in-depth explanations, and a full-color insert. Designed to help you prepare for the CTS exam, this authoritative resource also serves as an essential on-the-job reference.

Digital content includes:
• New sample CTS questions from AVIXA

Covers all current CTS exam objectives, including how to:
• Gather customer information
• Conduct a site survey
• Evaluate and recommend changes to a site environment
• Develop an AV project scope
• Design AV solutions
• Integrate AV solutions
• Operate AV solutions
• Manage an AV project
• Maintain AV operations
• Conduct maintenance activities
• Troubleshoot and repair AV solutions

Table of Contents

  1. Cover
  2. About the Author
  3. Title Page
  4. Copyright Page
  5. Contents at a Glance
  6. Contents
  7. Foreword
  8. Acknowledgments
  9. Part I The Certified Technology Specialist and the CTS Exam
    1. Chapter 1 What Is a Certified Technology Specialist?
      1. What Does a CTS Do?
      2. Why Earn Your CTS?
      3. The Purpose of the CTS Exam
      4. Are You Eligible for the CTS Exam?
      5. The CTS Exam Application Process
      6. Chapter Review
    2. Chapter 2 The CTS Exam
      1. The Scope of the CTS Exam
      2. The CTS Exam Over Time
      3. Studying for the Exam
      4. Sample CTS Exam Questions
      5. Question-Evaluation Strategies
      6. What to Expect on Exam Day
        1. Identification Requirements
        2. Data Retention Policy
        3. Items Restricted from the Exam Room
        4. The Exam
      7. Chapter Review
  10. Part II Essentials of AV Technology
    1. What Is an AV System?
    2. AV System Goals
    3. Chapter 3 Analog and Digital Signals
      1. Analog and Digital Waveforms
      2. Digital Signal Basics
        1. Digital Signal Processing and Sampling
        2. Bit Depth of a Digital Signal
        3. Bit Rate
        4. Signal Compression
        5. Digital Media Formats
      3. Noise and Signal Transmission
      4. Analog and Digital Signal Considerations
      5. Chapter Review
        1. Review Questions
        2. Answers
    4. Chapter 4 Audio Systems
      1. Sound Waves
        1. Wavelength
        2. Frequency
        3. Bands and Octaves
        4. Harmonics
        5. Logarithms
        6. Decibels
      2. The Inverse Square Law and Sound
      3. Digital Audio
        1. Digitizing Analog Audio
        2. Digital Audio Compression
        3. Digital Audio Network Protocols
      4. Acoustics
        1. Reflected Sound Energy
        2. Reverberation
        3. Absorption
        4. Transmission
        5. Ambient Noise
      5. Sound Capture
        1. Microphones
        2. Audio Signal Levels
        3. Audio Devices
        4. Loudspeakers
        5. Audio Signal-Level Monitoring
      6. Examples of Audio System Applications
        1. Sound Reinforcement or PA
        2. Mix-Minus
        3. Intercom and Paging Systems
        4. Playback Systems
        5. Audioconferencing and Audio for Videoconferencing
        6. Sound Masking
      7. Chapter Review
        1. Review Questions
        2. Answers
    5. Chapter 5 Video Systems
      1. Light
        1. Units of Light Measure
        2. Inverse Square Law and Light
        3. Color
        4. Color Vision
        5. Color Temperature
        6. Color Rendering Index
        7. Ambient Light
      2. Image Capture
        1. Camera and Focus
        2. Video Signals
        3. Digital Signals
      3. Producing an Image
        1. Display and Projection Technology
        2. Flat-Panel Display Technologies
        3. Positioning a Display Within a Room
        4. Aspect Ratio
      4. The Projected Image
        1. Projector Optics
        2. Video Projection Technologies
        3. Front Projection and Rear Projection
        4. Screens
        5. Perceived Quality
        6. Viewer Placement
        7. Throw Distance
        8. Keystone Error and Correction
        9. Digital Display Alignment
        10. Projection System Brightness
        11. Brightness and Contrast Adjustments
      5. Chapter Review
        1. Review Questions
        2. Answers
    6. Chapter 6 Networks
      1. Types of Networks
      2. Network Topology
        1. Star Topology
        2. Bus Topology
        3. Ring Topology
        4. Mesh Topology
      3. Ethernet
        1. Ethernet Connections
        2. Fiber-Optic Connections
        3. Wireless Connections
      4. The OSI Reference Model
      5. The TCP/IP Networking Model
      6. Network Interface Cards and MAC Addresses
      7. Internet Protocol Addressing
        1. IPv4
        2. IPv6
        3. Subnet Masks
        4. Static IP Addressing
        5. Dynamic IP Addressing
      8. The Domain Name System
      9. Network Switches and Routers
        1. Network Switches
        2. Routers
        3. Gateways
        4. Bridges
      10. Network Security
        1. Network Access Control
        2. Firewalls
        3. Navigating Firewalls
      11. Chapter Review
        1. Review Questions
        2. Answers
    7. Chapter 7 Signal-Management Systems
      1. Wire and Cable
        1. Conductors
        2. Insulation
        3. Shields
        4. Jackets
      2. Cable Types
        1. Coax Cable
        2. Twisted-Pair Cable
        3. Fiber-Optic Cable
      3. Connectors
      4. Signal Integrity
      5. Distance Limits
      6. Switchers
        1. Switcher Ins and Outs
        2. Switcher Types
      7. Distribution Amplifiers
      8. Rack-Building Considerations
      9. Chapter Review
        1. Review Questions
        2. Answers
    8. Chapter 8 Control Systems
      1. Control System Functions
      2. Control System Components and Interfaces
      3. Control Signals
      4. Types of Control Systems
        1. Contact-Closure Control
        2. Variable-Voltage Control
        3. Infrared (IR) Control
        4. Serial Digital Control
        5. Radio-Frequency (RF) Control
        6. Networked Control Systems
      5. Chapter Review
        1. Review Questions
        2. Answers
    9. Chapter 9 Electrical Systems
      1. Electrical Basics
        1. Potential Difference and Current
        2. Resistance and Impedance
        3. Power
        4. Ohm’s Law
        5. Electrical Circuits
        6. Safety Grounding (Earthing)
        7. Isolated Grounding
      2. Electrical Power and Distribution
        1. Technical Power
      3. Electrical Safety
        1. Fixed Installations
        2. Temporary Installations
        3. General Precautions
      4. Chapter Review
        1. Review Questions
        2. Answers
    10. Chapter 10 Wireless Radio Systems
      1. Radio, Wireless, and RF
      2. Transmitting and Receiving Radio Waves
        1. Transmission Paths
      3. Allocation of Radio Frequencies
      4. Antennas
        1. Antenna Orientation
        2. Parabolic Antennas
        3. Vertical Antennas
      5. Diversity Systems
      6. Chapter Review
        1. Review Questions
        2. Answers
  11. Part III Creating AV Solutions
    1. Chapter 11 Gathering Customer Information
      1. Communicating with Clients
        1. Obtaining Client Contact Information
        2. Face-to-Face Communication
        3. Speaking on the Phone
        4. Business Writing
      2. Obtaining Information About Client Needs
        1. Conducting Initial Meetings with the Client and End Users
        2. Conducting a Needs Analysis
        3. Benchmarking
      3. Obtaining Drawings of the Customer Space
      4. Obtaining Information About Constraints
      5. Chapter Review
        1. Review Questions
        2. Answers
    2. Chapter 12 Conducting a Site Survey
      1. Health and Safety Requirements at a Work Site
        1. Safety Regulations
        2. Safety Equipment
      2. Gathering General Site Information
      3. Interpreting Site Layout Drawings
        1. Drawing Views
        2. Title Blocks and Drawing Schedules
        3. Drawing Dates
        4. Drawing Scales
        5. Common Architectural Drawing Abbreviations
        6. Architectural Drawing Symbols
      4. Converting Measurements
      5. Calculating Area and Volume
      6. Chapter Review
        1. Review Questions
        2. Answers
    3. Chapter 13 Evaluating a Site Environment
      1. Identifying the Needs of the Space
        1. Types of Spaces
        2. General Room Features and Characteristics
        3. The Technical Functions of a Space
        4. Functions of Associated Spaces
      2. Assessing the Environment of the Space
        1. Assessing the Acoustic Environment
        2. Assessing the Visual Environment
        3. Assessing Room Lighting
      3. Assessing Services
        1. Assessing Electric Power Availability
        2. Assessing Data System Capabilities
        3. Identifying Cable Access Locations
        4. Assessing HVAC Components
      4. Chapter Review
        1. Review Questions
        2. Answers
    4. Chapter 14 Recommending Changes to the Site Environment
      1. Addressing Environment Issues in the Space
        1. Acoustic Issues
        2. Sightline Issues
        3. Ambient and Artificial Lighting Issues
        4. Furniture and Room Finish Issues
      2. Addressing Building Environment Issues
        1. Building Services Issues
        2. Building Structure and Substructure Issues
        3. Building Regulation Issues
      3. Chapter Review
        1. Review Questions
        2. Answers
    5. Chapter 15 Developing an AV Project Scope
      1. Compiling Information for the Functional AV System Scope
        1. Needs Determine Applications
        2. Form Follows Function
        3. Gathering Information About Facilities
        4. Conducting Project Planning and Coordination Meetings
      2. Documenting the Functional AV Scope with the Concept Design/Program Report
        1. Objectives of the Concept Design/Program Report
        2. Contents of the Report
      3. Presenting the Report to the Client
        1. Distributing the Report
        2. Preparing for the Client Presentation
        3. Conducting the Client Presentation
      4. Report Approval and Next Steps
      5. Chapter Review
        1. Review Questions
        2. Answers
    6. Chapter 16 Designing AV Solutions
      1. Designing the Display System
        1. Determining the Display System’s Purpose
        2. Identifying the Display Devices
        3. Identifying Monitoring, Feed, and Recording Requirements
        4. Identifying the Display Signal Sources
        5. Identifying Switching and Distribution Components
        6. Addressing Video Signal Issues
        7. Adding Processing and Conversion
      2. Designing the Audio System
        1. Identifying the Audio System’s Purpose
        2. Addressing the Three Parameters for an Audio System
        3. Identifying the Audio Sources
        4. Identifying the Audio Destinations
        5. Meeting Mixing and Amplification Requirements
        6. Adding Processing and Conversion
        7. Considering Power Amplifiers and Loudspeaker Wiring
        8. Calculating Power Required at the Loudspeaker
      3. Designing Control Systems
        1. Defining the Control System
      4. Integrating with IT Networks
        1. Network Considerations for AV Systems
        2. Planning for Networked AV Systems
        3. Assessing Network Readiness for AV Systems
      5. Providing System Design Documentation
        1. System Drawings
        2. Bill of Materials
      6. Other Design Considerations
        1. Future Provisions
        2. Value Engineering
        3. Design and Measurement Tools
      7. Chapter Review
        1. Review Questions
        2. Answers
  12. Part IV Implementing AV Solutions
    1. Chapter 17 Integrating AV Solutions
      1. Installing AV Equipment and Systems
        1. Preparing for the Installation
        2. Job Site Safety Concerns
        3. Cable Termination
        4. Rack Building
        5. Cable Handling and Pulling
        6. Mounting AV Components
      2. Setting Up and Configuring AV Control Systems
        1. Termination for Control Systems
        2. Assembling the Control System
        3. Using Control System Software
        4. Testing and Installing the Control System
        5. Final Control System Testing
      3. Configuring Networked AV Systems
        1. Subnetting
        2. VLANs
        3. VPNs
        4. IP Addressing
      4. Producing AV Events
        1. Preparing for the Event
        2. Loading and Unloading a Truck
        3. Setting Up Equipment
      5. Supporting AV Systems
      6. Chapter Review
        1. Review Questions
        2. Answers
    2. Chapter 18 Operating AV Solutions
      1. Verifying That AV Equipment Is Operating Properly
        1. AudioVisual Systems Performance Verification
        2. The AV Systems Performance Verification Process
        3. Checking Signal Flow
      2. Providing Support, Training, and Documentation
        1. Briefing the Client on AV System Operation
        2. Training Users and Support Staff
        3. Documenting How to Operate the AV System
        4. Documenting the AV Systems Themselves
      3. Documenting Preventive Maintenance
      4. Striking from an Event
      5. Chapter Review
        1. Review Questions
        2. Answers
    3. Chapter 19 Managing an AV Project
      1. Managing Project Activities and Resources
        1. Creating a Work Breakdown Structure
        2. Creating a Logic Network for Coordinating Resources
        3. Managing the Project Budget
        4. Monitoring Work at the Client Site
      2. Coordinating Project Activities
        1. Holding a Project Kickoff Meeting
        2. Attending Project Status Meetings
        3. Creating Project Schedules
        4. Coordinating AV Work with Other Trades
      3. Providing Project Documentation
        1. Information-Related Documents
        2. Change Documentation
      4. Chapter Review
        1. Review Questions
        2. Answers
  13. Part V Servicing AV Solutions
    1. Chapter 20 Maintaining AV Operations
      1. Working with Vendors, Suppliers, and Customers
      2. Managing Levels of Stock and Materials
      3. Ensuring the Security of Equipment and Supplies
        1. Hiring Security Guards
        2. Deterring Theft
        3. Keeping Up-to-Date Equipment Records
      4. Maintaining the Professional Skills and Knowledge of Your Staff
        1. Resources for AV Staff
        2. Training
      5. Monitoring Client Sites
      6. Conducting Administrative Work
      7. Chapter Review
        1. Review Questions
        2. Answers
    2. Chapter 21 Conducting Maintenance Activities
      1. Maintaining AV Systems and Components
        1. Maintenance Warranties and Agreements
        2. Performing AV System Maintenance
      2. AV System Testing Equipment
      3. Documenting Maintenance Activities
      4. Chapter Review
        1. Review Questions
        2. Answers
    3. Chapter 22 Troubleshooting and Repairing AV Solutions
      1. Preparing to Troubleshoot
      2. An Overview of the Troubleshooting Process
        1. Recognizing Symptoms and Elaborating on Them
        2. Selecting a Strategy
      3. A Troubleshooting Scenario
      4. An Overview of the Repair and Restoration Process
      5. Addressing Common AV System Problems
        1. AV Problems and Solutions
        2. Basic Network Troubleshooting Tools
      6. Maintenance and Repair Records
      7. Billing for Repair Activities
      8. Chapter Review
        1. Review Questions
        2. Answers
  14. Part VI Appendixes
    1. Appendix A Future Trends in AV
      1. It’s a Brave New World
        1. Even Higher Resolution
        2. Next-Generation Projection
        3. The Humble LED and Flexible Screens
        4. Wireless Connectivity
        5. AI and Machine Learning
        6. Sound That’s All Around
        7. AV Over IT Networks
      2. Looking Ahead
    2. Appendix B AVIXA Standards
      1. Published Standards, Recommended Practices, and Technical Reports
      2. Standards in Development
    3. Appendix C AV Math
      1. Using the Proper Order of Operations
      2. Steps to Solving Word Problems
        1. Step 1: Understand the Problem
        2. Step 2: Create a Plan
        3. Step 3: Execute Your Plan
        4. Step 4: Check Your Answer
      3. Rounding
      4. AV Math Formulas
    4. Appendix D About the Online Content
      1. System Requirements
      2. Your Total Seminars Training Hub Account
        1. Privacy Notice
      3. Single User License Terms and Conditions
      4. TotalTester Online
      5. Technical Support
    5. Appendix E AV Technology Image Library
  15. Glossary
  16. Index
3.137.185.180