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Book Description

Where were you tonight? How did that meeting go? Are you seeing someone else? What qualifies you for this job? These are just a few of the usual questions we might answer in a day. A typical answer to the last question would include a series of “whats”: what experience you have, what you studied in school, and what you do well. In Control the Conversation, the authors guide you in crafting a response to a question, not just an answer. A response should be multi-dimensional and include relevant and compelling information that goes beyond a mere answer. The authors help you build and apply this skill set. You will learn how to manage the four areas of disclosure—people, places, things, and events in time. You will also develop competence in techniques that will help you take control and get your message across in any kind of interview. You will discover how to: Master answer enhancers, such as keywords and body language Analyze a question and understand the motivation behind it Use questions artfully as part of your response With these skills as part of your repertoire, you’ll also learn apply them in specific applications such as: Job interviews Sales Common exchanges Meetings and media Dating and family situations No matter the question, Control the Conversation will show you how to steer every exchange in your favor.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. DEDICATION
  5. ACKNOWLEDGMENTS
  6. CONTENTS
  7. INTRODUCTION: YOU CAN TAKE THIS SKILL TO THE BANK
    1. EXERCISE
  8. PART I: BUILDING THE SKILL SET
    1. CHAPTER 1: THE FOUR AREAS OF DISCLOSURE
      1. CATEGORIES OF RESPONDERS
      2. FOCUS ON THE FOUR AREAS
      3. EXERCISE
    2. CHAPTER 2: RESPONDING WELL TO EASY QUESTIONS
      1. GOOD AND BAD QUESTIONS
      2. EASY QUESTIONS, EASY ANSWERS
      3. EASY QUESTIONS, TOUGH ANSWERS
      4. EASY QUESTIONS, DEFLECTED ANSWERS
      5. EASY QUESTIONS, NO ANSWERS
      6. EASY QUESTIONS NOT WORTH ANSWERING
      7. ANSWERING A QUESTION WITH A QUESTION
      8. QUESTIONS TO DRIVE TO A CONCLUSION
    3. CHAPTER 3: RESPONDING WELL TO TOUGH QUESTIONS
      1. TOUGH QUESTIONS, EASY ANSWERS
      2. TOUGH QUESTIONS, TOUGH ANSWERS
      3. PARADOX THINKING
      4. TOUGH QUESTIONS, DEFLECTED ANSWERS
      5. TOUGH QUESTIONS, NO ANSWERS
      6. EXERCISES
    4. CHAPTER 4: THE MOTIVATION BEHIND THE QUESTION
      1. SUBSTANTIAL RELATIONSHIPS
      2. THEIR MOTIVATION VERSUS YOURS
      3. EXERCISE
    5. CHAPTER 5: ANSWER ENHANCERS
      1. IDENTIFYING KEYWORDS
      2. LEVERAGING KNOWLEDGE OF BODY LANGUAGE
      3. EXERCISES
  9. PART II: APPLYING THE SKILL SET
    1. CHAPTER 6: JOB INTERVIEWS
      1. A STRATEGY TO ENCOURAGE INTERACTION
      2. EXERCISES
    2. CHAPTER 7: NEGOTIATIONS AND SALES
      1. THE PRISONER'S DILEMMA
      2. GOLDEN BALLS GO TO WORK
      3. EXERCISES
    3. CHAPTER 8: MEETINGS
      1. THE NATURE OF MEETINGS
      2. EXERCISES
    4. CHAPTER 9: MEDIA INTERVIEWS
      1. THE NATURE OF MEDIA QUESTIONS
      2. RESPONDING TO MEDIA
    5. CHAPTER 10: SOCIAL INTERACTIONS
      1. TEXTUAL ANALYSIS
      2. BETTER UNDERSTANDING THROUGH BODY LANGUAGE
      3. EXERCISE
  10. GLOSSARY
  11. NOTES
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