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“How will our product hurt people?” As web workers, we don’t often ask this question—but we should. Too often, we design for idealized circumstances, even though our users bring a range of complicated personal dynamics to every interaction. When we fail to explicitly design for vulnerable users, we unintentionally prioritize their abusers.

Eva PenzeyMoog explains how even the most well-intentioned design can be weaponized for interpersonal harm. Through poignant, all-too-common examples, Eva demonstrates how to identify a design’s potential for abuse, how to avoid and mitigate the damage, and how to bake safety into every step of the design process. We can’t build good digital products unless we recognize that our users’ safety, and lives, are at stake.

Table of Contents

  1. Cover
  2. Foreword
  3. About This Book
  4. Introduction
  5. Chapter 1. Overcoming Our Assumptions
  6. Chapter 2. Who’s in Control?
  7. Chapter 3. The Dangers of Location-Revealing Data
  8. Chapter 4. Surveillance and the Struggle for Privacy
  9. Chapter 5. Integrating Safety into Your Practice
  10. Chapter 6. Researching Safety Concerns
  11. Chapter 7. Tech for Vulnerable Groups
  12. Chapter 8. Proactive Support and Future Work
  13. Conclusion
  14. Acknowledgments
  15. Resources
  16. References
  17. Index
  18. About A Book Apart
  19. About the Author
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