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The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 123 possible techniques and practical guidance on how and when to apply them.
Table of Contents
- Front Cover
- Half-Title Page
- BCS, The Chartered Institute for It
- Title Page
- Copyright Page
- Contents
- Figures and tables
- Authors
- Foreword
- Acknowledgements
- Abbreviations
- Useful websites
- Preface
- 1. Strategic Context
- 2. Situation Investigation
- 3. Feasibility Assessment and Business Case Development
- 4. Business Process Improvement
- 5. Requirements Definition
- 6. Business Acceptance Testing
- 7. Business Change Deployment
- 8. Stakeholder Engagement
- Bibliography
- Index
- Back Cover