Cover image for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

Author Ralph F. Smith
Release Date: 2006/12/01
ISBN: 9780470047460
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Book Description

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Table of Contents

  1. Copyright
    1. Dedication
  2. Preface
  3. 1. A World of Change
    1. 1970
    2. 1985
    3. Mid-2000S
    4. Historical Trend Impact on Processes
  4. 2. How Process Can Drive Strategy
    1. The First Wave: Total Quality Management
    2. The Second Wave: Business Process Reengineering
    3. The Third Wave: Process-Oriented Organizational Design
    4. The Fourth Wave: Process-Based Competition
  5. 3. The Strategic Process
    1. The Strategic Process Flowchart
    2. Vision and Mission
      1. Implementation: Creating the Statements
    3. Strategic Assessment
      1. Implementation: Informal Assessment
      2. Implementation: Formal Assessment
    4. Process Assessment: Implementation
    5. Strategic Process Improvement
    6. Financial Assessment: Implementation
    7. Customer Assessment: Implementation
    8. Learning and Growth Assessment: Implementation
    9. Summary
  6. 4. Strategy Maps
    1. Definition
    2. Strategy Map: Implementation
      1. Use “Cheat Sheets”
      2. Sort by the Fact, Not by the Implications of the Fact
      3. Don’t Force the Sticky Notes into a Particular Column
      4. Keep Talking to a Minimum
      5. Don’t Try to Balance the Notes Across the Perspectives
    3. Strategy Map Utilization
    4. Summary
  7. 5. Balanced Scorecard and Strategic Initiatives
    1. Definition
    2. Balanced Scorecard: Implementation
    3. Strategic Initiatives: Implementation
    4. Balanced Scorecard Utilization
  8. 6. Conclusions
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