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Book Description

CCNP Collaboration CLACCM #300-815 Official Cert Guide is Cisco’s official, comprehensive self-study resource for Cisco’s CLACCM #300-815 exam (Implementing Cisco Advanced Call Control and Mobility Services), part of today’s pathway to the CCNP Collaboration credential. It will thoroughly prepare network professionals to consolidate communications infrastructure into scalable, portable, and secure collaboration solutions using Cisco’s advanced call control and mobility services.

Designed for all CCNP Collaboration candidates preparing for the CLACCM #300-815 exam, it covers every objective concisely and logically, with extensive teaching features designed to promote retention and understanding. You’ll find:

  • Pre-chapter quizzes to assess knowledge upfront and focus your study more efficiently

  • Foundation topics sections that explain concepts and configurations, and link theory to practice

  • Key topics sections calling attention to every figure, table, and list you must know

  • Exam Preparation sections with additional chapter review features

  • Final preparation chapter providing tools and a complete final study plan

  • A customizable practice test library

This guide offers comprehensive, up-to-date coverage of all CLACCM #300-815 topics related to:

  • SIP/H.323 protocols, signaling, session establishment, and troubleshooting

  • Cisco Unified Border Element (CUBE) call routing, dial planning, configuration, and troubleshooting

  • Cisco Unified Communications Manager (CUCM) call control and dial planning, including IP Phone registration and call routing, SIP trunks, route patterns, and more

  • CUCME IP Phone Registration, features, and SRST, including hunt groups, call queuing, time-of-day routing, conferencing, call park/pickup, mobility options, and global dial plan replication

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. About the Authors
  5. Dedications
  6. Acknowledgments
  7. Contents at a Glance
  8. Reader Services
  9. Contents
  10. Icons Used in This Book
  11. Command Syntax Conventions
  12. Introduction
    1. Goals and Methods
    2. Who Should Read This Book?
    3. Strategies for Exam Preparation
    4. The Companion Website for Online Content Review
    5. How to Access the Pearson Test Prep Practice Test Software
    6. How This Book Is Organized
    7. Exam Topics
  13. Figure Credits
  14. Chapter 1. Introduction to Unified Collaboration and Dial Plans
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Introduction to Cisco Unified Collaboration Components
      1. Unified CM
      2. Cisco Unified Border Element
      3. Unified CME and Unified SRST
    4. Dial Plan Design Overview
      1. Why Dial Plan Design Is Difficult
      2. North American Numbering Plan (NANP)
      3. International Dial Plans with E.164
      4. Case Study: Building a Globalized Dial Plan
    5. References
    6. Exam Preparation Tasks
    7. Review All Key Topics
    8. Complete Tables and Lists from Memory
    9. Define Key Terms
  15. Chapter 2. VoIP Protocols: SIP and H.323
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Overview of SIP
      1. Brief Introduction to and History of SIP
      2. SIP Methods
      3. Breaking Down a SIP Call
      4. Analyzing a Basic SIP Call
    4. Introduction to SDP
      1. The Offer/Answer Framework
      2. Operation of the Offer/Answer Framework
    5. Overview of H.323
      1. H.323 Components
      2. H.323 Call Flow
    6. References
    7. Exam Preparation Tasks
    8. Review All Key Topics
    9. Complete Tables and Lists from Memory
    10. Define Key Terms
  16. Chapter 3. VoIP Protocols: RTP, RTCP, and DTMF Relay
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Introduction to Real-Time Media
    4. Real-Time Transport Protocol
    5. Real-Time Transport Control Protocol
    6. DTMF Relay
      1. Introduction to DTMF Relay
      2. Variants of DTMF Relay
    7. References
    8. Exam Preparation Tasks
    9. Review All Key Topics
    10. Complete Tables and Lists from Memory
    11. Define Key Terms
  17. Chapter 4. Unified CM Call Routing and Digit Manipulation
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Pattern Matching
      1. Numeric Matching
      2. Closest-Match Routing
      3. Digit-by-Digit Versus Enbloc Calling
      4. Alphanumeric URI Dialing
    4. Transformations and Masks
      1. Digit Discard Instructions
      2. Transform Masks
      3. Prefix Digits
      4. Combining Transformations
    5. Pattern Configuration and Device Selection
      1. Directory Numbers
      2. Route Patterns, Route Lists, and Route Groups
      3. Local Route Group
      4. Hunt Pilots, Hunt Lists, and Line Groups
    6. Partitions and Calling Search Spaces
      1. Time of Day Routing
    7. Translation Patterns
    8. Transformation Patterns
    9. Putting It All Together: Tail-End Hop Off (TEHO)
    10. Alphanumeric URI Routing
    11. Intercluster Dial Plan Replication
      1. Intercluster Lookup Service (ILS)
      2. Global Dial Plan Replication
    12. Troubleshooting Call Routing and Digit Manipulation
      1. Dialed Number Analyzer
      2. Real-Time Monitoring Tool
      3. Troubleshooting Call Routing by Using SDL Trace Files
    13. Exam Preparation Tasks
    14. Review All Key Topics
    15. Complete Tables and Lists from Memory
    16. Define Key Terms
  18. Chapter 5. Unified CM SIP Trunk Configuration
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. SIP Trunk Overview and Configuration
      1. SIP Trunk Configuration
      2. SIP Trunk Security Profile Configuration
      3. SIP Profile Information Configurations
    4. SIP Trunk Features
      1. SIP Early Offer Versus SIP Delayed Offer
      2. SIP OPTIONS Ping
      3. Media Termination Point Required
      4. Run On All Active Unified CM Nodes
    5. Verify and Troubleshoot Unified CM SIP Trunks
      1. Packet Captures (PCAPs)
      2. OPTIONS Ping
      3. Changing Transport Types
      4. CallManager SDL Traces
      5. Reset the Trunk
    6. References
    7. Exam Preparation Tasks
    8. Review All Key Topics
    9. Complete Tables and Lists from Memory
    10. Define Key Terms
  19. Chapter 6. Unified CM Call Control Features
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Media Resources
    4. Ad Hoc and Meet-Me Conferencing
    5. Music on Hold (MOH)
    6. Media Resource Groups and Media Resource Group Lists
    7. Call Park
    8. Call Pickup
    9. Regions and Codec Preferences
      1. Regions
      2. Audio Codec Preference Lists
      3. Configure Interregion and Intraregion Policies
    10. Call Admission Control (CAC)
      1. Location Bandwidth Manager Service
      2. Configure Enhanced Location Call Admission Control (ELCAC)
      3. Automated Alternate Routing (AAR)
      4. Troubleshooting and Monitoring Enhanced Location Call Admission Control
    11. Exam Preparation Tasks
    12. Review All Key Topics
    13. Complete Tables and Lists from Memory
    14. Define Key Terms
  20. Chapter 7. Unified CM Mobility
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Unified Mobility
      1. Configure and Verify Single Number Reach
      2. Advanced Single Number Reach Configuration
      3. Troubleshoot Single Number Reach
      4. Configure and Verify Move to Mobile
      5. Troubleshoot Move to Mobile
    4. Configure and Verify Extension Mobility
      1. Troubleshoot Extension Mobility
    5. Configure and Verify Device Mobility
      1. Troubleshoot Device Mobility
    6. References
    7. Exam Preparation Tasks
    8. Review All Key Topics
    9. Complete Tables and Lists from Memory
    10. Define Key Terms
  21. Chapter 8. CUBE Call Routing and Digit Manipulation
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Understanding Call Legs and Call Flows
    4. IOS Dial Peers
      1. Inbound Dial Peer Matching
      2. Outbound Dial Peer Matching
      3. Dial Peer Aggregation and Summarization Techniques
      4. Advanced Call Routing Techniques
      5. Verify and Troubleshoot IOS Call Routing
      6. Basic CUBE Call Routing Debug Analysis
    5. Application Signaling and Media Binding
    6. Digit, Header, and URI Manipulation
      1. Digit Manipulation
      2. SIP Header Interworking
      3. SIP Normalization
      4. SIP Profile Configuration
      5. Outbound SIP Profiles
      6. Inbound SIP Profiles
      7. SIP Copylist
      8. Common SIP Profiles
      9. Troubleshooting SIP Profiles
    7. References
    8. Exam Preparation Tasks
    9. Review All Key Topics
    10. Complete Tables and Lists from Memory
    11. Define Key Terms
  22. Chapter 9. CUBE Interworking Features
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. SIP–SIP Interworking
      1. Early Offer and Delayed Offer Interworking
      2. Reliable Handling and Interworking of Provisional Responses
      3. Ringback and Provisional Response Interworking
    4. Mid-call Signaling
      1. Hold/Resume
      2. Call Transfer
      3. UPDATE Interworking
      4. Session Refresh
      5. Managing Mid-call Signaling
    5. SIP Authentication with CUBE
      1. Toll Fraud Prevention
      2. SIP Trunk Registration
      3. SIP Digest Authentication
      4. SIP Header–Based Authentication
    6. Media Interworking
      1. Audio Codec Interworking
      2. Video Interworking and Suppression
      3. Media Flow-Through Versus Media Flow-Around
      4. Music on Hold
      5. DTMF Interworking
      6. Troubleshooting CUBE Media
    7. Other CUBE Features
    8. References
    9. Exam Preparation Tasks
    10. Review All Key Topics
    11. Complete Tables and Lists from Memory
    12. Define Key Terms
  23. Chapter 10. Unified CME and SRST
    1. “Do I Know This Already?” Quiz
    2. Foundation Topics
    3. Introduction to Unified CME and Unified SRST
    4. Unified CME Initial Configuration
      1. SIP Phone Manual Registration
      2. Unified CME IP Phone Registration Overview
      3. SIP Phone Auto-Registration
    5. Unified CME Dial Design
      1. Unified CME Virtual Dial Peers
      2. Unified CME SIP Trunking
    6. Unified CME Call Coverage Features
      1. Configure Unified CME Hunt Groups
      2. Configure Unified CME Multicast Paging
      3. Configure Unified CME Call Park
    7. Survivable Remote Site Telephony (Unified SRST)
      1. Implement SIP Unified SRST on Unified CM
      2. Implement SIP Unified SRST on an IOS Gateway
      3. Verify and Troubleshoot SIP Unified SRST Failover
    8. References
    9. Exam Preparation Tasks
    10. Review All Key Topics
    11. Define Key Terms
    12. Complete Tables and Lists from Memory
  24. Chapter 11. Final Preparation
    1. Getting Ready
    2. Tools for Final Preparation
      1. Pearson Cert Practice Test Engine and Questions on the Website
      2. Customizing Your Exams
      3. Updating Your Exams
      4. Premium Edition
      5. Chapter-Ending Review Tools
    3. Suggested Plan for Final Review/Study
    4. Summary
  25. Appendix A. Answers to the “Do I Know This Already?” Questions
  26. Appendix B. CCNP Implementing Cisco Advanced Call Control and Mobility Services CLACCM 300-815 Exam Updates
  27. Appendix C. Memory Tables
  28. Appendix D. Memory Tables Answer Key
  29. Appendix E. Study Planner
  30. Glossary
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