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Communication Skills Virtual Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. Providing your participants with a deeper more nuanced understanding of communication will give them a solid foundation upon which to build strong skills and relationships in the workplace. Derived from the first book in the ATD Workshop series, this edition focuses on delivering virtual training and workshops with practical, road-tested strategies and tactics for use at all levels of your organization. New content geared to virtual training is included in presentation materials, agendas, handouts, assessments, and tools. Communication Skills Virtual Training presents two-day, one-day, and half-day communication training programs, along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event.

Table of Contents

  1. Cover
  2. Half-Title Page
  3. Title Page
  4. Copyright
  5. Contents
  6. The ATD Workshop Series
  7. Preface
  8. Introduction: How to Use This Book
    1. Why Do Communication Skills Matter?
    2. What Do I Need to Know About Training?
    3. What Considerations Need to Be Addressed in a Virtual Delivery Model?
    4. How Much Time Will Preparation Take?
    5. What Are the Important Features of the Book?
    6. How Are the Agendas Laid Out?
    7. How Do I Use This Book?
    8. Key Points
    9. What to Do Next
    10. Additional Resources
  9. Section I: The Workshops
    1. 1: Two-Day Communication Skills Workshop
    2. Two-Day Workshop Objectives
    3. Two-Day Workshop Overview
    4. Day 1 Overview
    5. Day 2 Overview
    6. Considerations for the Virtual Environment
    7. Preparation
    8. Two-Day Workshop Agenda: Day 1
    9. What to Do Between Workshop Days
    10. Two-Day Workshop Agenda: Day 2
    11. What to Do Next
    12. Reference
    13. 2: One-Day Communication Skills Workshop
    14. One-Day Workshop Objectives
    15. One-Day Workshop Overview
    16. Considerations for the Virtual Environment
    17. Preparation
    18. One-Day Workshop Agenda
    19. What to Do Next
    20. Reference
    21. 3: Half-Day Communication Skills Workshop
    22. Half-Day Workshop Objectives
    23. Half-Day Workshop Overview
    24. Considerations for the Virtual Environment
    25. Preparation
    26. Half-Day Workshop Agenda
    27. What to Do Next
    28. 4: Ustomizing The Communication Skills Workshop
    29. Customizing the Content and Activities
    30. Customizing the Workshop Format
    31. Communication Skills Workshop Series
    32. Small Bites—Lunch & Learn Seminars
    33. Theme-Based Workshops
    34. The Bare Minimum
    35. What to Do Next
  10. Section II: Essentials of Effective Communication Skills Training
    1. 5: Identifying Needs for Communication Skills Training
    2. Why Needs Analysis?
    3. Strategic Needs Analysis
    4. Structured Interviews
    5. Focus Groups
    6. Surveys
    7. Individual Learning Needs Analysis
    8. The Bare Minimum
    9. Key Points
    10. What to Do Next
    11. Additional Resources
    12. 6: Understanding The Foundations of Training Design
    13. Basic Adult Learning Theory
    14. Designing for Accessibility
    15. Theory Into Practice
    16. Establishing a Framework
    17. Identifying Behaviors
    18. Practicing
    19. Providing Feedback
    20. Making It Relevant
    21. The Bare Minimum
    22. Key Points
    23. What to Do Next
    24. Additional Resources
    25. 7: Delivering Your Communication Skills Workshop: Be A Great Facilitator
    26. The Learning Environment
    27. Program Preparation Checklist
    28. Participant Materials
    29. Handouts
    30. Presentation Slides
    31. Workbooks and Journals
    32. Videos
    33. A Strong Start: Introduction, Icebreakers, and Openers
    34. Feedback
    35. Role Plays
    36. Participant Presentations
    37. Journaling
    38. Questioning Skills
    39. Training Platform and Participant Management
    40. A Word About Dealing with Difficult Participants
    41. An Unforgettable End
    42. The Bare Minimum
    43. Key Points
    44. What to Do Next
    45. Additional Resources
    46. 8: Evaluating Workshop Results
    47. Levels of Measurement
    48. Level 1. Measuring Participant Reactions
    49. Level 2. Measuring the Extent to Which Participants Have Learned
    50. Level 3. Measuring the Results of Training Back on the Job
    51. Level 4. Measuring the Organizational Impact of Training
    52. Return on Investment
    53. Reporting Results
    54. The Bare Minimum
    55. Key Points
    56. What to Do Next
    57. Additional Resources
  11. Section III—Post-Workshop Learning
    1. 9: The Follow-Up Coach
    2. Increasing Training Results Through Follow-Up: What to Do After the Workshop
    3. Follow-Up Virtual Peer Interactions
    4. Follow-Up Action Planning
    5. Follow-Up Coaching Sessions
    6. Follow-Up Workshops
    7. Creating an Open Culture for Effective Communication
    8. Key Points
    9. What to Do Next
    10. Additional Resources
  12. Section IV—Workshop Supporting Documents and Online Support
    1. 10: Learning Activities
    2. Learning Activities Included in Communication Skills Virtual Training
    3. 11: Assessments
    4. To Pre-Work or Not to Pre-Work …
    5. Assessments Included in Communication Skills Virtual Training
    6. 12: Handouts
    7. Handouts Included in Communication Skills Virtual Training
    8. 13: Online Tools and Downloads
    9. Access to Free Supporting Materials
    10. Customizable Materials
    11. Working With the Files
    12. PDF Documents
    13. PowerPoint Slides
    14. Distributing Materials to Participants
  13. Acknowledgments
  14. About the Author
  15. About ATD
  16. Back Cover
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