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CompTIA A+ Certification All-in-One For Dummies, 5th Edition

Author Timothy L. Warner , Edward Tetz , Glen E. Clarke
Release Date: 2019/09/01
ISBN: 9781119581062
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Book Description

Fully updated to cover the 2019 exam release! 

CompTIA's A+ certification is an essential certification to building a successful IT career. Test takers must pass both 90-question exams to be certified, and this book—plus online test bank—will help you reach your certification goal. 

The 9 minibooks map to the exam's objectives, and include new content on Windows 10, Scripting, Linux, and mobile devices. You’ll learn about how computers work, networking, computer repair and troubleshooting, security, permissions, and customer service. You'll also find test-taking advice and a review of the types of questions you'll see on the exam.

  • Use the online test bank to test your knowledge and prepare for the exam
  • Get up to speed on operating system basics
  • Find out how to manage the operating system
  • Discover maintenance and troubleshooting tips

Inside is all the knowledge you need to pass the new A+ exam!

Table of Contents

  1. Cover
  2. Introduction
    1. About This Book
    2. Conventions Used in This Book
    3. Foolish Assumptions
    4. How This Book Is Organized
    5. Icons Used in This Book
    6. Beyond the Book
    7. Where to Go from Here
  3. Pre-Assessment
    1. Questions
    2. Answers
  4. Book 1: Setting the A+ Groundwork
    1. Chapter 1: The 2019 A+ Exams
      1. CompTIA A+ Certification and Why You Need It
      2. Checking Out the Exams and Their Objectives
      3. Using This Book to Prepare for the Exams
      4. Making Arrangements to Take the Exams
      5. The Day the Earth Stood Still: Exam Day
    2. Chapter 2: A+ Best Practices
      1. Using Troubleshooting Procedures and Good Practices
      2. Implementing Change Management
      3. Professionalism and Communication
      4. Getting an A+
      5. Prep Test
      6. Answers
    3. Chapter 3: Protecting Yourself and Your PC
      1. Gathering Tools of the Trade
      2. Avoiding the Dreaded ESD
      3. Watching Out for EMI
      4. Safety First!
      5. Handling Toxic Waste
      6. Environmental Impacts and Appropriate Controls
      7. Exploring Ergonomics
      8. Getting an A+
      9. Prep Test
      10. Answers
    4. Chapter 4: An Overview of System Components
      1. What Is a Computer?
      2. Looking Inside the Box
      3. Checking Outside the Box
      4. Getting an A+
      5. Prep Test
      6. Answers
  5. Book 2: Inside the Box
    1. Chapter 1: Knowing Your Motherboard
      1. What’s on the Front Panel
      2. Finding Out What’s on a Motherboard
      3. Identifying the Types of Motherboards
      4. Understanding Bus Architectures
      5. Performance Considerations
      6. Getting an A+
      7. Prep Test
      8. Answers
    2. Chapter 2: Picking Your Processor
      1. Understanding Processor Terminology
      2. Identifying Socket Types
      3. Looking at Intel Processors
      4. Don’t Forget Non-Intel Chips
      5. Installing a Processor
      6. Keeping a Processor Cool
      7. Increasing Performance
      8. Getting an A+
      9. Prep Test
      10. Answers
    3. Chapter 3: What to Remember about Memory
      1. Understanding the Types of Memory
      2. Identifying the Types of DRAM
      3. How Would You Like Your Chips Packaged?
      4. Understanding Error-Checking Memory
      5. Multichannel Memory Architecture
      6. Single-Sided versus Double-Sided Memory
      7. Buffered versus Unbuffered Memory
      8. Working with Cache Memory
      9. Installing or Upgrading Memory
      10. Getting an A+
      11. Prep Test
      12. Answers
    4. Chapter 4: Telling Your BIOS from Your CMOS
      1. BIOS versus CMOS
      2. Upgrading the System BIOS/UEFI
      3. Understanding CMOS
      4. Viewing Basic Interface Settings
      5. Viewing Advanced CMOS Settings
      6. Getting an A+
      7. Prep Test
      8. Answers
    5. Chapter 5: Working with Storage
      1. Understanding Hard Drive Terminology
      2. Discovering IDE Devices
      3. Learning How SCSI Works
      4. Understanding Serial ATA
      5. A Quick Tour of RAID
      6. Using Removable Storage
      7. Troubleshooting Hard Drives and RAID Arrays
      8. Getting an A+
      9. Prep Test
      10. Answers
    6. Chapter 6: Working with Power
      1. Knowing the Basics of Power Terminology
      2. Identifying the Purpose of Power Supply Units
      3. Identifying Power Supplies
      4. Power Connectors
      5. Power Supply Form Factors
      6. Using AC Adapters
      7. Working with UPS and Suppressors
      8. Getting an A+
      9. Prep Test
      10. Answers
  6. Book 3: Outside the Box
    1. Chapter 1: Identifying Basic Cables and Connectors
      1. Video Cables
      2. Audio Cables and Connectors
      3. Multipurpose Cables
      4. Serial Cables
      5. Hard Drive Cables
      6. Adapters
      7. Getting an A+
      8. Prep Test
      9. Answers
    2. Chapter 2: Installing and Configuring Input Devices
      1. Minding Your Keys and Qs
      2. Catching the Mouse
      3. Communicating with Network Adapters
      4. Other Input Devices
      5. Getting an A+
      6. Prep Test
      7. Answers
    3. Chapter 3: Installing and Configuring Output Devices
      1. Understanding Video Adapters
      2. Using Your Monitor or Display
      3. Troubleshooting Display Issues
      4. The Sound of Computers
      5. Other Output Devices
      6. Getting an A+
      7. Prep Test
      8. Answers
    4. Chapter 4: Managing Printers
      1. Learning about Paper Feeder Mechanisms
      2. Understanding Types of Printers
      3. Viewing Types of Printer Connections and Configurations
      4. Upgrading Printer Hardware
      5. Installing a Printer in Windows
      6. Troubleshooting Printer Problems
      7. Understanding Safety and Preventive Maintenance
      8. Getting an A+
      9. Prep Test
      10. Answers
    5. Chapter 5: Working with Multimedia Devices
      1. Understanding Scanners
      2. Using Digital and Web Cameras
      3. Looking at Other Multimedia Devices
      4. Getting an A+
      5. Prep Test
      6. Answers
    6. Chapter 6: Dealing with Laptops and Mobile Devices
      1. Identifying Portable Computer Components
      2. Looking at Laptop Batteries
      3. Understanding AC Adapters
      4. Learning about LCD Panels
      5. Understanding Laptop Input Devices
      6. Laptop Communication Components
      7. Port Replicators and Docking Stations
      8. Expanding on a Laptop
      9. Upgrading Your Laptop
      10. Mobile Operating System Types
      11. Troubleshooting Laptop Issues
      12. Disassembling and Reassembling Laptops
      13. Understanding Smartphones/Converged Devices
      14. Securing Mobile Devices
      15. Getting an A+
      16. Prep Test
      17. Answers
  7. Book 4: Maintenance and Troubleshooting
    1. Chapter 1: Performing Preventive Maintenance
      1. Preventive Maintenance 101
      2. Using Preventive Maintenance Tools
      3. Maintaining Environmental Controls
      4. Completing Maintenance Tasks
      5. Getting an A+
      6. Prep Test
      7. Answers
    2. Chapter 2: Troubleshooting Procedures and Guidelines
      1. The Art of Troubleshooting
      2. Audio and Visual Troubleshooting
      3. CMOS, BIOS, and UEFI
      4. Hard Disk Drives and Solid State Drives
      5. Optical Drives
      6. Working with Connected Items
      7. Power Supplies and Batteries
      8. Getting an A+
      9. Prep Test
      10. Answers
  8. Book 5: Operating System Basics
    1. Chapter 1: System Design and Operating Systems
      1. What Is an Operating System?
      2. 32-bit (x86) versus 64-bit (x64)
      3. Looking at the Windows OS
      4. Welcome to the Linux World
      5. Understanding the Mac OS
      6. Difference and Similarities between OSes
      7. Choosing an Optimal System
      8. Getting an A+
      9. Prep Test
      10. Answers
    2. Chapter 2: Windows Operating System Functions
      1. Identifying Major Operating System Functions
      2. Understanding Major Operating System Components
      3. Navigating Your Computer
      4. Using Tools and Configuration Utilities
      5. Locating Major Files
      6. Examining Windows Features
      7. Virtualization Platforms
      8. Virtual Desktops
      9. Going to the Cloud
      10. Virtual Applications
      11. Getting an A+
      12. Prep Test
      13. Answers
    3. Chapter 3: Installing and Upgrading Windows
      1. Understanding Installation Methods
      2. Preparing for Installation
      3. Performing Attended Installations of Windows
      4. Performing Unattended Installations of Windows
      5. Verifying and Troubleshooting the Installation
      6. Upgrading Windows
      7. Installing or Removing Additional Windows Components in Windows 10
      8. Restoring User Data Files
      9. Getting an A+
      10. Prep Test
      11. Answers
    4. Chapter 4: Managing Files and Directories
      1. Identifying File-Naming Conventions
      2. Understanding File Attributes
      3. Getting an A+
      4. Prep Test
      5. Answers
    5. Chapter 5: Command Prompt Procedures
      1. Using command.com and cmd.exe
      2. Executing Your Privileges
      3. Managing Directories
      4. Copying and Moving Files
      5. Performing Diagnostics and Tuning Performance
      6. Getting Active with Group Policy
      7. Working with Other Useful Commands
      8. Getting an A+
      9. Prep Test
      10. Answers
    6. Chapter 6: Working with System Files and the Boot Process
      1. The Power-On Self-Test (POST) Process
      2. Standard Boot Process for Windows
      3. Managing Memory and Virtual Memory
      4. Getting an A+
      5. Prep Test
      6. Answers
  9. Book 6: Managing the Operating System
    1. Chapter 1: Loading and Configuring Device Drivers
      1. Loading Device Drivers
      2. Changing Device Settings
      3. Updating Drivers
      4. Removing Device Drivers
      5. Signed and Unsigned Drivers
      6. Working with Plug and Play
      7. Permissions to Install Drivers
      8. Verifying Driver Installation
      9. Device Driver Failure
      10. Getting an A+
      11. Prep Test
      12. Answers
    2. Chapter 2: Working with Applications
      1. Installing, Removing, and Repairing Applications
      2. Getting the Most out of Multitasking
      3. Running 32-Bit and 64-Bit Windows Applications
      4. Running 16-Bit Windows Applications
      5. Running MS-DOS–Based Applications
      6. Windows Compatibility Modes
      7. Application Install, Start, and Load Errors
      8. Getting an A+
      9. Prep Test
      10. Answers
    3. Chapter 3: Optimizing the Windows Environment
      1. Identifying Areas of System Bottlenecks
      2. Using Monitoring Tools
      3. Optimization Best Practices
      4. Getting an A+
      5. Prep Test
      6. Answers
    4. Chapter 4: Using Windows-Based Troubleshooting Utilities
      1. Understanding Operating System Utilities for Disk Maintenance
      2. Working with Disk Management
      3. Configuration Utilities
      4. Getting a Handle on Diagnostic Utilities
      5. Miscellaneous Utilities
      6. Getting an A+
      7. Prep Test
      8. Answers
    5. Chapter 5: Scripting within the Operating System
      1. Creating Your Files
      2. Going Back to Basics with Batch Files
      3. Working with VBScript
      4. Getting More Power with Windows PowerShell
      5. Shell (.sh) Script
      6. Python Script
      7. JavaScript
      8. Commenting Your Code
      9. Getting an A+
      10. Prep Test
      11. Answers
  10. Book 7: Recovering Systems
    1. Chapter 1: Managing Error Codes and Startup Messages
      1. Windows Boot Files and Failure-to-Boot Errors
      2. Solving Linux Boot Issues
      3. Device-Related Errors
      4. Other Errors
      5. Error Diagnostic Tools
      6. Getting an A+
      7. Prep Test
      8. Answers
    2. Chapter 2: Managing Common Problems
      1. Solving Windows-Specific Service Problems
      2. Solving Boot Errors and Errors Requiring Restarting
      3. Resolving Device Driver and Service Errors
      4. Application Install, Start, and Load Failures
      5. Solving Linux File-Related Problems
      6. Solving Other Problems
      7. Getting an A+
      8. Prep Test
      9. Answers
    3. Chapter 3: Preparing for Disasters with Disaster Recovery
      1. Using F8 Options during Boot-Up
      2. Emergency Repair
      3. Understanding Backup and Restore
      4. Recovery and Rescue Methods
      5. Scheduling Preventive Maintenance
      6. Getting an A+
      7. Prep Test
      8. Answers
  11. Book 8: Networking
    1. Chapter 1: Down to the Networking Basics
      1. Identifying the Types of Networks
      2. Understanding Network Topologies
      3. Connecting with Network Cabling
      4. Troubleshooting Networking Cables
      5. Examining Network Access Methods
      6. Piecing Together the Network Architectures
      7. Understanding Network Protocols
      8. Working with Network Devices
      9. Understanding Communication Methods
      10. Ways to Network a Computer
      11. Troubleshooting Networking Issues
      12. Getting an A+
      13. Prep Test
      14. Answers
    2. Chapter 2: Understanding Common Wireless Communications
      1. Understanding Infrared Devices
      2. Working with Wireless Networks
      3. Installing and Configuring a SOHO Network
      4. Other Wireless Connections
      5. Increasing Wireless Network Performance
      6. Troubleshooting Issues
      7. Getting an A+
      8. Prep Test
      9. Answers
    3. Chapter 3: Networking the Operating System
      1. Understanding Networking Components
      2. The TCP/IP Protocol
      3. VLANs
      4. Understanding Name Resolution
      5. Looking at Protocols and Ports
      6. Troubleshooting with TCP/IP Utilities
      7. Sharing File System Resources
      8. Sharing Printer Resources
      9. Networking with Windows
      10. Understanding Windows Services
      11. Getting an A+
      12. Prep Test
      13. Answers
    4. Chapter 4: Configuring Internet Access and SOHO Networks
      1. Understanding the Internet
      2. Using an ISP
      3. Working with an ASP
      4. Understanding Internet Protocols
      5. Installing and Configuring Browsers
      6. Using the Internet
      7. Ways to Access the Internet
      8. Installing a Small Office/Home Office (SOHO) Network
      9. Firewalls and Home Routers
      10. Getting an A+
      11. Prep Test
      12. Answers
  12. Book 9: Securing Systems
    1. Chapter 1: Fundamentals of Security
      1. Identifying Types of Attacks
      2. Understanding Physical Security
      3. Understanding Authentication and Authorization
      4. Methods of Securing Transmissions
      5. Do Not Forget about Data Protection
      6. Prevention Methods and Best Practices
      7. Troubleshooting Mobile OS and Device Security
      8. Introduction to Incident Response
      9. Getting an A+
      10. Prep Test
      11. Answers
    2. Chapter 2: Implementing Security
      1. Securing Systems through BIOS/UEFI
      2. Understanding Logical Security Concepts
      3. Implementing Users and Groups
      4. Implementing Permissions and Rights
      5. Implementing Auditing
      6. Implementing Firewalls
      7. Implementing Security Best Practices
      8. Getting an A+
      9. Prep Test
      10. Answers
    3. Chapter 3: Viruses and Malicious Software
      1. My Computer Has a Virus!
      2. Understanding Malicious Software
      3. Identifying Hoaxes
      4. Preventing Problems by Staying Up to Date
      5. Recovering an Infected System
      6. Getting an A+
      7. Prep Test
      8. Answers
  13. Appendix A: CompTIA A+ Exam Reference Matrix
    1. 2019 Examination Objectives — 220-1001
    2. 2019 Examination Objectives — 220-1002 Practical Application
  14. Index
  15. About the Authors
  16. Connect with Dummies
  17. End User License Agreement
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