Book Description

Hold anyone accountable. Master performance discussions. Get RESULTS.Broken promises, missed deadlines, poor behavior--they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.

Table of Contents

  1. Cover
  2. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, SECOND EDITION
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Foreword
  7. Preface
  8. Acknowledgments
  9. Introduction: What Is Crucial Accountability? And Who Cares?
  10. Part One: Work on Me First What to Do Before an Accountability Conversation
    1. Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold It
    2. Chapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth
  11. Part Two: Create Safety What to Do During an Accountability Conversation
    1. Chapter 3: Describe the Gap How to Start an Accountability Conversation
    2. Chapter 4: Make It Motivating How to Help Others Want to Take Action
    3. Chapter 5: Make It Easy How to Make Keeping Commitments (Almost) Painless
    4. Chapter 6: Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk
  12. Part Three: Move to Action What to Do After an Accountability Conversation
    1. Chapter 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action
    2. Chapter 8: Put It All Together How to Solve Big, Sticky, Complicated Problems
    3. Chapter 9: The 12 “Yeah-Buts” How to Deal with the Truly Tough
  13. Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills
  14. Appendix B: Six-Source Diagnostic Questions The Six-Source Model
  15. Appendix C: When Things Go Right
  16. Appendix D: Discussion Questions for Reading Groups
  17. Notes
  18. Index