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Book Description

How can today’s growing cities use technology and design to improve their infrastructure, management, and quality of life? In this O’Reilly report, Paul McConnell and Mike Clare from Intersection review how connected services and platforms are redefining how cities function, and how people interact within them.

As the world becomes more urbanized and connected, design methods can be applied to some of the most critical challenges among three major groups: citizens, civic stakeholders, and commercial interests.

This report will provide you with background, examples, and approaches for citizen-centered experiences and civic innovation projects. The authors provide examples from projects including the MTA Subway System and LinkNYC—an ambitious program to replace New York’s aging pay phone infrastructure with the world’s largest and fastest free municipal Wi-Fi network.

Table of Contents

  1. 1. Introduction
    1. Unique Challenges to Designing for Cities
    2. Changing Landscape
    3. Why Are Designers Suited for This Challenge?
  2. 2. Our Changing Cities
    1. Rapid Technology Shifts
    2. Who Builds Cities? Government or Citizens?
    3. A Balanced Approach
  3. 3. Case Studies
    1. MTA On the Go
      1. Understanding Riders and Systems
      2. The Solution
      3. Key Learnings
    2. LinkNYC
      1. Understanding Capabilities and Partnering
      2. Defining a Vision
      3. Key Learnings
  4. 4. Considerations
    1. Consideration 1: Citizens, Cities, and Commerce
    2. Consideration 2: Designing for Everyone
    3. Consideration 3: Meet Your Users
    4. Consideration 4: Design for Maintenance
  5. 5. Our Approach
    1. Alignment
    2. Working in Iterative Sprints
    3. Concepting
    4. Prototyping
    5. Testing
    6. Repeat to Move Forward
  6. 6. Conclusion
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