Cover image for Effective Communication and Soft Skills

Effective Communication and Soft Skills

Author Mamta Bhatnagar , Nitin Bhatnagar
Release Date: 2011/08/01
ISBN: 9789332501805
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Book Description

Effective Communication and Soft Skills provides a clear understanding of the attributes of good communication vis-a-vis soft skills and hard skills. It offers practice and assessment modules to sharpen learning, while covering all the four tenets of language learning (listening, speaking, reading and writing). It covers all essential topics for teachers and students of BCom, BBA and MBA and mass communications, as well as professionals in all industries and is a comprehensive resource for inter-personal communication in the professional world.

Table of Contents

  1. Cover
  2. Title Page
  3. Contents
  4. About the Editors
  5. Introduction
  6. Chapter 1 - Soft Skills: Growing Importance
  7. Chapter 2 - Understanding Communication
  8. Chapter 3 - Channels of Communication
  9. Chapter 4 - Evolution and Theories of Communication
  10. Chapter 5 - Models of Communication
  11. Chapter 6 - Psychology and Communication
  12. Chapter 7 - Pedagogy and Communication
  13. Chapter 8 - Communication Skills
  14. Chapter 9 - Communication: Spoken English
  15. Chapter 10 - Communication: Written English
  16. Chapter 11 - Emotional Skills
  17. Chapter 12 - Interpersonal Effectiveness
  18. Chapter 13 - Assertiveness Skills
  19. Chapter 14 - Conflict Management and Negotiation Skills
  20. Chapter 15 - Team-building Skills
  21. Chapter 16 - Time-management Skills
  22. Model Question Papers
  23. Bibliography
  24. Glossary
  25. Copyright
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