Discover how to Get It Right in your Moments That Matter—when the situation is complex and relational—and the stakes are high. Transform the outcome of your most challenging situations and interactions when you feel—

  • Threatened by charged emotions or uncertainty
  • Paralyzed by fear of saying (or doing) the wrong thing (again)
  • Defeated by a relationship that seems damaged beyond repair
  • Perplexed about how to achieve the results you desire
  • Stalled in progress with others due to differing styles and perspective.

In an ever-changing environment when typical habits, behaviors, and thinking aren’t enough, Getting It Right When It Matters Most introduces research backed insight and a simple model for your most important situations. Apply self-awareness, learning agility, and emotional intelligence through the Self, Outlook, Action, and Reflection (SOAR) cycle.

Table of Contents

  1. Cover
  2. Half-Title Page
  3. Title Page
  4. Copyright
  5. Description
  6. Contents
  7. Rave Reviews for Getting It Right When It Matters Most
  8. Foreword
  9. Acknowledgments
  10. Introduction
  11. Chapter 1 Getting It Right
  12. Part I Self
    1. Chapter 2 Me, Myself, and I
    2. Chapter 3 Activating Your Best Self
  13. Part II Outlook
    1. Chapter 4 Sharpening Your Outlook against Misperceptions
    2. Chapter 5 Minimizing Threats and Maximizing Rewards
    3. Chapter 6 Mindfulness in the Moment
    4. Chapter 7 Choosing Your Best Outlook for Action
  14. Part III Action
    1. Chapter 8 Taking Action in Your Moments That Matter
    2. Chapter 9 Asking Quality Questions
    3. Chapter 10 Four Steps for Successful High-Stakes Conversations
    4. Chapter 11 Managing Negative Reactions in Your High-Stakes Conversations
  15. Part IV Reflection
    1. Chapter 12 Practice Reflection
    2. Chapter 13 Pulling It All Together for Productive Moments That Matter
    3. Chapter 14 “But It Didn’t Work!” Read on
  16. References
  17. About the Authors
  18. Index
  19. Backcover