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Book Description

Managers and executives do not typically become more effective as the result of a single training program or other intervention. Rather, development requires a range of ongoing and integrated activities. Drawn from CCL's "Tools for Developing Successful Executives" program, the six-step model described in this report provides the basics for designing a system that works. The steps, each covered in its own section, range from "Find and use organizational support for creating a process" to "Define and communicate the critical role of the manager." The sections contain commonsense information about the issues to consider when designing a development system plus numerous practical examples.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Table of Contents
  5. Preface
  6. Executive Guide
  7. Acknowledgments
  8. Introduction
  9. Step 1: Find and Use Organizational Support for Creating a Process, Not an Event
    1. Seek a Developmentally Friendly Manager as Your Partner
    2. Educate Key Decision-makers
    3. Pay Attention to Timeliness
    4. Employ Patience and Persistence
  10. Step 2: Define the Program Purpose and the Behaviors to Be Developed
    1. Program Purpose
    2. Behaviors to Be Developed
    3. The Model of Change
  11. Step 3: Use Feedback as the Baseline for Executive Development
    1. Necessary Conditions for Developmental Feedback
      1. Credibility
      2. Meaning
      3. Potential
      4. Confidentiality and anonymity
      5. Timeliness
    2. Feedback Methods
      1. The feedback instruments
      2. The feedback provider
    3. Who Changes as a Result of Feedback?
  12. Step 4: Define and Communicate the Critical Role of the Manager
    1. The Manager’s Role
      1. Make development real
      2. Provide developmental experiences
      3. Provide support and feedback
      4. Provide access to organizational resources
    2. Enlisting the Manager
  13. Step 5: Write the Development Plan
    1. The Elements of an Effective Plan
      1. The development goal
      2. Developmental strategies
      3. Measurement standards
    2. The Development-planning Roles
    3. The Organization Context
  14. Step 6: Make the Program Accountable
  15. Conclusion
  16. References
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