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Book Description

The best-practice guide to managing IT infrastructures–now fully updated!

IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminates
both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the world’s most complex enterprise IT organizations.

This thoroughly updated edition covers every systems management discipline  and all elements of success: people, process, and technology. Schiesser shows how to apply best-practice system management throughout all IT infrastructure environments, from mainframe data centers to web-enabled systems, client/server and mid-range platforms to wireless and VoIP networks. 

Schiesser systematically addresses today’s most crucial issues, as well as emerging trends that will transform IT systems management. You’ll find an entirely new chapter on using IT Infrastructure Library (ITIL) effectively, plus new coverage ranging from managing outsourced functions to efficiently delivering “ultra-speed” Internet connections. This edition includes more real-life examples throughout, and new interactive problems designed to give IT professionals even deeper insight. Coverage includes:

•  Implementing bullet-proof processes in areas ranging from change management to production acceptance, capacity planning to storage

•  Optimizing the “people” components of IT service delivery, from customer service to executive support

•  Using technology to manage systems more efficiently and effectively

•  Systematically managing performance, availability, and business continuity

•  Reducing the cost and complexity of IT facilities management

•  Taking a more strategic approach to security

Rich Schiesser founded and owns RWS Enterprises, Inc., a consultancy that specializes in designing and implementing world-class IT infrastructures. His client list has included The Weather Channel, Amazon.com, and DIRECTV. He has led major IT infrastructure organizations at Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox. For nearly ten years, he managed the primary data center at Northrop Grumman, one of the world’s most advanced computer facilities. A former University of Phoenix faculty member, he has taught IT management at UCLA and California State University, Los Angeles (CSULA).

informit.com/ph

Book Description

The best-practice guide to managing IT infrastructures–now fully updated!

IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminates
both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the world’s most complex enterprise IT organizations.

This thoroughly updated edition covers every systems management discipline  and all elements of success: people, process, and technology. Schiesser shows how to apply best-practice system management throughout all IT infrastructure environments, from mainframe data centers to web-enabled systems, client/server and mid-range platforms to wireless and VoIP networks. 

Schiesser systematically addresses today’s most crucial issues, as well as emerging trends that will transform IT systems management. You’ll find an entirely new chapter on using IT Infrastructure Library (ITIL) effectively, plus new coverage ranging from managing outsourced functions to efficiently delivering “ultra-speed” Internet connections. This edition includes more real-life examples throughout, and new interactive problems designed to give IT professionals even deeper insight. Coverage includes:

•  Implementing bullet-proof processes in areas ranging from change management to production acceptance, capacity planning to storage

•  Optimizing the “people” components of IT service delivery, from customer service to executive support

•  Using technology to manage systems more efficiently and effectively

•  Systematically managing performance, availability, and business continuity

•  Reducing the cost and complexity of IT facilities management

•  Taking a more strategic approach to security

Rich Schiesser founded and owns RWS Enterprises, Inc., a consultancy that specializes in designing and implementing world-class IT infrastructures. His client list has included The Weather Channel, Amazon.com, and DIRECTV. He has led major IT infrastructure organizations at Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox. For nearly ten years, he managed the primary data center at Northrop Grumman, one of the world’s most advanced computer facilities. A former University of Phoenix faculty member, he has taught IT management at UCLA and California State University, Los Angeles (CSULA).

informit.com/ph

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Contents
  4. Preface
  5. Acknowledgments
  6. About the Author
  7. Chapter 1. Acquiring Executive Support
  8. Chapter 2. Organizing for Systems Management
  9. Chapter 3. Staffing for Systems Management
  10. Chapter 4. Customer Service
  11. Chapter 5. Ethics, Legislation, and Outsourcing
  12. Chapter 6. Comparison to ITIL Processes
  13. Chapter 7. Availability
  14. Chapter 8. Performance and Tuning
  15. Chapter 9. Production Acceptance
  16. Chapter 10. Change Management
  17. Chapter 11. Problem Management
  18. Chapter 12. Storage Management
  19. Chapter 13. Network Management
  20. Chapter 14. Configuration Management
  21. Chapter 15. Capacity Planning
  22. Chapter 16. Strategic Security
  23. Chapter 17. Business Continuity
  24. Chapter 18. Facilities Management
  25. Chapter 19. Developing Robust Processes
  26. Chapter 20. Using Technology to Automate and Evaluate Robust Processes
  27. Chapter 21. Integrating Systems Management Processes
  28. Chapter 22. Special Considerations for Client-Server and Web-Enabled Environments
  29. Appendix B. Summary of Definitions
  30. Appendix C. Assessment Worksheets Without Weighting Factors
  31. Appendix D. Assessment Worksheets With Weighting Factors
  32. Appendix E. Historical Perspective
  33. Appendix F. Evolving in the 1970s and 1980s
  34. Appendix G. Into and Beyond the New Millennium
  35. Appendix H. Answers to Selected Questions
  36. Bibliography
  37. Index
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