Cover image for Intranets: a Guide to their Design, Implementation and Management

Intranets: a Guide to their Design, Implementation and Management

Author Paul Blackmore
Release Date: 2003/12/01
ISBN: 9780851424415
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Book Description

Supported by global case studies highlighting good practice, and from the results of a survey of Top UK Corporate Intranet developers and consultants, this book addresses practical business concerns and technical issues. It includes advice and commentary received first-hand from professionals experienced in their deployment, operational management and continuing development.

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. List of figures
  6. List of acronyms and abbreviations
  7. Audience
  8. Acknowledgements
  9. Introduction
    1. Scope of content
  10. Part I: Initiation
    1. Chapter 1: Intranets explained
      1. So what is an Intranet?
      2. The technology
      3. Cross-platform compatibility
      4. Global access
      5. Ease-of-use
      6. Flexibility
      7. Open standards
      8. Cost
      9. Business benefits
    2. Chapter 2: Models for Implementation
      1. Stage 1: Initiation
    3. Chapter 3: Costing your Intranet
      1. Client server costs
      2. Server set-up costs
      3. Networking infrastructure
      4. Content creation
      5. Training costs
      6. 3.1 Calculating Returns-On-Investment (ROIs)
        1. Costs (investment)
        2. Savings (returns)
      7. 3.2 ROI Case study
    4. Chapter 4: Outsourcing
  11. Part II: Contagion
    1. Chapter 5: Achieving Critical Mass
      1. Stage 2: Contagion
    2. Chapter 6: Barriers to Access
      1. Access points
      2. Cultural aspects
      3. A case study: Xerox
    3. Chapter 7: Information Supply and Retrieval
      1. Search engines
      2. Intelligent agents
      3. Portals
      4. Portals: purchasing issues
    4. Chapter 8: Filling the Intranet
      1. Flat content
      2. Interactive content
      3. Commercial or externally-sourced information
      4. Business Intelligence information
      5. 8.1 Legacy systems
        1. Launching legacy systems via web-based menus
        2. Convert existing documentation using conversion utilities
    5. Chapter 9: Business Applications and Services
      1. 9.1 The personnel department
      2. 9.2 Library and Information Services
      3. 9.3 IT department
      4. 9.4 Training, education and e-learning
  12. Part III: Control
    1. Chapter 10: Procedures and Standardisation
      1. Stage 3: Control
    2. Chapter 11: Content Management Issues
      1. Ownership of content
      2. 11.1 Management structures
        1. Intranet management structures, example 1.
        2. Webmaster and team
        3. Local Intranet managers
        4. Local Intranet developers
        5. Information owners
        6. Intranet management structures, example 2.
        7. Intranet Management Group (IMG)
        8. Content authorisers
        9. Content providers
        10. Editorial board
        11. Service provider
        12. Intranet Technical Sub-Committee
      3. 11.2 Electronic Document Management Systems
        1. Version control
        2. Storage of metadata
        3. Security
        4. Check-in/check-out facility
        5. Search and indexing
        6. File interdependencies and groupings utilities
        7. Open standard interfaces
        8. Structure and organisational capabilities
        9. Supports multiple file types
        10. Maintain file expiration dates
      4. 11.3 Content management and extranets
    3. Chapter 12: Enhancing Web Content
    4. Chapter 13: Implementing a Publishing Policy
    5. Chapter 14: Information Overload
      1. Email filters
      2. Rerouting ‘spam’
      3. Unsubscribe to services and updates
      4. Things to watch out for before you send
      5. Training
      6. Selective browsing
  13. Part IV: Integration
    1. Chapter 15: Integrating Knowledge Management with your Intranet Strategy
      1. Stage 4: integration
      2. Knowledge Management: the definition
    2. Chapter 16: Groupware
      1. What is Groupware?
      2. 16.1 Shared reference library
      3. 16.2 Computer-Supported Collaborative Working (CSCW) systems
        1. Purchasing issues
      4. 16.3 Workflow management systems
        1. Availability of graphic tools
        2. Routing capability
        3. The establishment of groups
        4. Performance metrics
        5. Queue management
        6. Management of events
        7. Workload
        8. Integration capacity
        9. Monitoring
        10. Simulation
        11. Webflow
        12. Task management
        13. Process management
        14. Documentation
        15. Hardware and software considerations
        16. Human factors
        17. Process analysts and designers
        18. Vendor/product reputation
        19. Technical support
        20. Canvass user needs
        21. Acceptance
        22. Cost of product
    3. Chapter 17: Extranets
      1. 17.1 Remote workers
      2. 17.2 Teleworking
        1. Cost savings
        2. Increased productivity
        3. Improved motivation
        4. Organisation flexibility
        5. Resilience
        6. Benefits for individuals
        7. Disadvantages
      3. 17.3 Customer and supplier systems
        1. Customers
        2. Scalability
        3. Integration
        4. Functionality
        5. Multichannel
        6. User interface: customer
        7. User interface: agent
        8. Vendor viability
        9. Suppliers
    4. Chapter 18: Implementing an Extranet
      1. 18.1 Remote access ‘networked services’
        1. Public
        2. Managed
        3. Internet-based
        4. Fears
    5. Chapter 19: Transnational Intranets and Extranets
      1. Language
      2. Legal matters - encryption
      3. Legal matters - EU Data Protection
      4. Standardising client interfaces
      5. A case study: Arthur Andersen
    6. Chapter 20: Security
      1. Overview of BS 7799
      2. Data Protection Act and BS 7799
      3. Internet/Intranet misuse
      4. Internet Access Control
      5. The Regulation of Investigatory Powers (RIP) Bill
      6. Identifying security needs and measures
  14. Part V: Pervasion
    1. Chapter 21: Future Developments
      1. 21.1 Mobile and Wireless Computing
        1. Web to mobile content
      2. 21.2 Application Service Providers
      3. 21.3 Unified Messaging
        1. Improved customer satisfaction
        2. A more efficient organisation
        3. Reduced cost
      4. 21.4 Instant Messaging
      5. 21.5 Voice over IP
    2. Chapter 22: The Everywhere-net
      1. Ubiquitous Computing
      2. Personal Area Networks
      3. Pervasion, the fifth stage of Intranet development
  15. References
  16. Appendices
    1. Appendix A: Sample ‘Computer Network and Internet Access Policy’
      1. Disclaimer
      2. Permitted Use of Internet and Company Computer Network
      3. Computer Network Use Limitations
      4. Duty Not to Waste or Damage Computer Resources
      5. No Expectation of Privacy
      6. Acknowledgement of Understanding
  17. Further Reading
    1. Groupwork, Content Management and Workflow
    2. Departmental Applications
    3. Extranets
    4. Information Overload
    5. Intranet Design
    6. Intranet Management
    7. Miscellaneous
    8. Mobile Technologies and Teleworking
    9. Retrieval Technologies
    10. Security (and data protection)
    11. Training and Education
    12. Transnational Intranets
  18. Index
3.22.181.209