Book Description

From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. Now, in Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line", and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Contents
  4. Praise for Leading at a Higher Level
  5. Contributing Authors
  6. List of Illustrations
  7. Introduction
  8. Section I. Set Your Sights on the Right Target and Vision
    1. Chapter 1. Is Your Organization High Performing?
    2. Chapter 2. The Power of Vision
  9. Section II. Treat Your Customers Right
    1. Chapter 3. Serving Customers at a Higher Level
  10. Section III. Treat Your People Right
    1. Chapter 4. Empowerment Is the Key
    2. Chapter 5. Situational Leadership® II: The Integrating Concept
    3. Chapter 6. Self Leadership: The Power Behind Empowerment
    4. Chapter 7. Partnering for Performance
    5. Chapter 8. Essential Skills for Partnering for Performance: The One Minute Manager®
    6. Chapter 9. Coaching: A Key Competency for Leadership Development
    7. Chapter 10. Situational Team Leadership
    8. Chapter 11. Organizational Leadership
    9. Chapter 12. Strategies for Leading a Change
    10. Chapter 13. Managing a Successful Cultural Transformation
  11. Section IV. Have the Right Kind of Leadership
    1. Chapter 14. Servant Leadership
    2. Chapter 15. Determining Your Leadership Point of View
  12. Endnotes
  13. Acknowledgments
  14. About the Authors
  15. Services Available
  16. Index