In Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity. Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately.
Table of Contents
- Cover
- Half Title
- Title Page
- Copyright Page
- How to Use This Book
- Contents
- Lean on Civility
- Chapter 1 The Culture of Manufacturing—Overview
- Chapter 2 The Business Case for Civility
- Chapter 3 Changing Workplace Culture
- Chapter 4 Civility as a Continuous Improvement Strategy
- Chapter 5 Embedding Civil Communication
- Chapter 6 AEIOU—the Masotti Method for Assessment and Observation
- Chapter 7 The Masotti Methods
- Chapter 8 Making the Box Smaller—Reducing Variability Technique
- Chapter 9 Putting It All Together
- Chapter 10 Tools You Can Use
- About the Authors
- Index
- Back Cover