Book Description

The Builders, Baby Boomers, Generation X, and Millennials—all make up workforces in every type of industry all over the world. The generational gaps are numerous and distinctly different between each age group, and Millennials have gotten a reputation for being particularly unique and often challenging. In this updated and expanded Second Edition of the popular guidebook Managing the Millennials, you'll see how Millennial traits are the same around the globe.

In fact, Millennials are more alike than any other generation before them due in large part to rapid advances in technology that let us share more experiences together. These same rapid advances are also redefining the fundamental ways businesses operate, and this revised edition includes the international perspective today's valuable leadership needs to attract and retain these high-performing workers with very different values and expectations. With fresh research and new real-world examples, the powerhouse authorial team reexamines the differences between how different generations work today in businesses around the world, with insightful exploration into what makes the Millennial generation so different from the ones that came before. The authors reveal nine specific points of tension commonly arising from clashing value systems among generations and prescribe nine proven solutions to resolve conflict and build communication, nurture collaborative teams, and create long-lasting relationships among colleagues of every age. A wealth of informative tables and convenient end-of-chapter summaries make this an invaluable everyday reference to support you:

  • Making the most informed decisions with up-to-date, research-based guidance on getting the most from twenty-something employees
  • Executing solutions to the most common obstacles to younger workers engaging and learning from the people who manage them
  • Enhancing your skills as a job coach with practical tips and hands-on tools for coaching Millennials, including concrete action steps for overcoming roadblocks

Complete with case studies of real managers and employees interacting in every area of business, enlightening analysis of performance and behavioral patterns across generations, and easy-to-use techniques you can use right away to improve your organization, Managing the Millennials, Second Edition gives you everything you need to inspire your entire workforce to new levels of productivity.

Table of Contents

  1. Title Page
  2. Praise for Managing the Millennials
  3. Copyright
  4. Dedication
  5. Foreword
  6. Introduction: Close Encounters with a Different Kind
  7. Part I: The Millennial Phenomenon
    1. Chapter 1: The Millennials and You
      1. The Generations at Work
      2. What in the World Is Happening?
      3. The Coming Job Gap
      4. You're So Special
      5. Bridging the Gap
      6. Notes
    2. Chapter 2: Aren't We All Just the Same?
      1. So What? Isn't Every Generation the Same?
      2. Who Gets to Do the Sense-Making and Set the Rules?
      3. Notes
    3. Chapter 3: The Effective Managers versus the Challenged Managers
      1. Mind-Set
      2. Following Up with Human Resources
      3. Notes
    4. Chapter 4: The Points of Tension between Managers and Millennials
      1. Perceptual Positioning
      2. The Consequence of Inexperience
      3. Notes
  8. Part II: Discover the Core Competencies for Managing Today's Workforce
    1. Chapter 5: Be Flexible: When Letting Them Have It Their Way Makes SenseFlexing with the Autonomous
      1. The Millennial Intrinsic Value: Work-Life Blending
      2. The Bias of Experience
      3. Psychological Contract
      4. Learning from Our Success
      5. Learning from Our Failure
      6. Best Practice
      7. Note
    2. Chapter 6: Create the Right Rewards: Rewarding the Right Things in the Right WaysIncenting the Entitled
      1. The Millennial Intrinsic Value: Reward
      2. The Bias of Experience
      3. Rewarding the Right Way
      4. Rewarding the Right Things
      5. Keeping Them Informed
      6. Learning from Our Success
      7. In a Nutshell
      8. Notes
    3. Chapter 7: Put Their Imagination to Work: They Are at the Head of the Creative ClassCultivating the Imaginative
      1. The Millennial Intrinsic Value: Self-Expression
      2. The Bias of Experience
      3. Creativity and Competitive Advantage
      4. Managerial Best Practices
      5. Let Them Know What Happened with Their Ideas
      6. Let Them Have Fun
      7. In a Nutshell
      8. Notes
    4. Chapter 8: Build a Relationship: First Them, Then YouEngaging the Self-Absorbed
      1. The Millennial Intrinsic Value: Attention
      2. The Bias of Experience
      3. Best Practices
      4. So What Are Some Barriers to Engaging?
      5. Something to Think About
      6. The Transfer of Tacit Knowledge Will Not Happen without Building a Relationship
      7. Notes
    5. Chapter 9: Be Positive When Correcting: Fragile, Handle with CareDisarming the Defensive
      1. The Millennial Intrinsic Value: Achievement
      2. The Bias of Experience
      3. Best Practices
      4. Learning from Success
      5. In a Nutshell
      6. Notes
    6. Chapter 10: Don't Take Things Personally: It Is Not Always about YouSelf-Differentiating from the Abrasive
      1. The Millennial Intrinsic Value: Informality
      2. The Bias of Experience
      3. Self-Differentiating Is about You
      4. Know Where They End and You Begin
      5. Separateness and Togetherness
      6. Know the Difference between Your Role and Your Person
      7. Beware of Triangulating
      8. Think about Your Presence
      9. Confessions
      10. In a Nutshell
      11. Notes
    7. Chapter 11: Show Them the Big Picture: The Big Picture Does Not Exist Until You Help Them See ItBroadening the Myopic
      1. The Millennial Intrinsic Value: Simplicity
      2. The Bias of Experience
      3. Learning from Success
      4. Learning from Failures
      5. Start with Something Easy
      6. The Consequential Thinking Model
      7. The Five Whys
      8. Please, Do Share
      9. In a Nutshell
      10. Notes
    8. Chapter 12: Include the Details: Ambiguity Is Their KryptoniteDirecting the Unfocused
      1. The Millennial Intrinsic Value: Multitasking
      2. The Bias of Experience
      3. Directing? I Thought They Wanted Autonomy
      4. Giving Direction
      5. Learning from Success
      6. Learning from Our Failures
      7. In a Nutshell
      8. Note
    9. Chapter 13: Make It Matter to Them: They Want to Know “Why” before “What”Motivating the Indifferent
      1. The Millennial Intrinsic Value: Meaning
      2. The Bias of Experience
      3. Hierarchy of Capabilities
      4. Learning from Success
      5. Learning from Our Failures
      6. In a Nutshell
      7. Notes
  9. Part III: Your Competitive Advantage
    1. Chapter 14: Building a Millennial-Friendly Culture
      1. Identify Your All-Stars and Give Them a Platform
      2. Involve Your Managers in the Conversation
      3. Ask Millennials
      4. Suspend Organizational Bias
      5. Promote the Core Competencies for Managing Today's Workforce
      6. The Generational Rapport Inventory
      7. Notes
    2. Chapter 15: Mentoring Millennials
      1. Challenges Millennials Face in the Workplace
      2. Strategies for Overcoming Roadblocks at Work
      3. The Seven Skills for Overcoming Roadblocks
      4. In the End
      5. Notes
  10. Acknowledgments
  11. Index
  12. End User License Agreement