This practical, comprehensive guide to designing and running more effective meetings will result in less time wasted, more collaborative decision-making, and measurably improved business outcomes.

There's nothing more frustrating than an unproductive meeting—except when it leads to another unproductive meeting. Yet every day millions of people conduct meetings—in person or online—without the critical understanding or formal training on how to plan and lead them effectively. This book offers a structured method to ensure that meetings will produce clear and actionable results. Meetings that are profitable and productive ultimately lead to fewer meetings. This book offers leaders a significant edge by

• Empowering readers to help their groups create, innovate, and break through the barriers of miscommunication, politics, and intolerance
• Making it easier for them to help others forge consensus and shared understanding
• Providing them with proven agenda steps, tools, and detailed procedures

Readers will learn how to resolve or manage common problems, inspire creativity, and transfer ownership to their meeting participants while managing interpersonal conflicts and other disruptions that arise. In a world of back-to-back meetings, this book explains the how-to details behind game-changing tools and techniques.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Foreword
  7. Introduction Launching: Let’s Get Started
    1. It’s All about You
    2. How to Navigate This Meeting Design Guide
  8. 1 Serving: Discipline of Servant Leadership
    1. Fear: F#©% Everything and Run
    2. The Servant Leader Solution
    3. Benefits of Embracing a Facilitative Leadership Technique
    4. Facilitation Liberates Leaders
  9. 2 Leading: Be a Servant, Not a Senator
    1. Meeting Leadership: Where Comes before Why
    2. Holarchy: It Begins with DONE
    3. Trichotomy: Foundation of Structure
    4. Consciousness: Meeting Roles
    5. Four Roles Fulfilled by Meeting Leaders
    6. Quick Summary on Leading
  10. 3 Facilitating: Making It Easier with Three Core Skills
    1. Three Core Skills of Meeting Leaders
    2. The Core Skill of Speaking Clearly
    3. Rhetorical Precision: Why It Can Be Tricky
    4. Substance over Style
    5. Zen of the Experience
    6. Which Path? The Art of Questioning
    7. The Core Skill of Active Listening
    8. Facilitation Power: Observing
    9. The Core Skill and Discipline of Remaining Neutral
    10. Quick Summary on Facilitating
  11. 4 Collaborating: How You Can Manage Conflict
    1. The Ways People Think
    2. Evidence: Smart People Make Dumb Decisions
    3. “Politikos”: The Science of People
    4. Groups Evolve, Then Regress
    5. Facilitating Multiple Generations at the Same Time
    6. Situational Causes of Conflict
    7. Paradigm Challenges
    8. Conflict as Challenge and Opportunity
    9. Anger and Some Other Stuff
    10. Quick Summary on Collaborating
  12. 5 Structuring: Meeting Design Made Easy
    1. Two Types of Agendas
    2. Launch (Introduction) Agenda Step
    3. Icebreakers Tool
    4. Other Considerations
    5. Review and Wrap (Conclusion) Agenda Step
    6. Review and Wrap Activity 1: Review Deliverable
    7. Review and Wrap Activity 2: Manage Open Issues Using the Parking Lot Tool
    8. Review and Wrap Activity 3: Create a Communications Plan
    9. Review and Wrap Activity 4: Assessment Tool, with Four Options
    10. Structuring with Mindful Conversations
    11. Annotated Agenda Development
    12. Meeting or Workshop?
    13. Three Meeting Approaches
    14. Quick Summary on Structuring
  13. 6 Planning Approach for Any Group: Who Does What, by When?
    1. For Strategies, Initiatives, Projects, Products, and Teams
    2. Explanation by Analogy
    3. Pre-session Survey or Online Poll—for Strategic Planning Only
    4. 1. Launch (Introduction) Agenda Step
    5. 2. Mission or Charter (Why Are We Here?)
    6. Brainstorming Tool
    7. Breakout Teams Tool
    8. Coat of Arms Tool
    9. 3. Values (Who Are We?)
    10. Categorizing Tool
    11. 4. Vision (Where Are We Going? How Do We Know If We Got There or Not?)
    12. Temporal Shift Tool
    13. 5. Key Measures Agenda Step and Tool (What Are the CTQs, KPIs, and OKRs?)
    14. Definition Tool
    15. 6. Quantitative TO-WS Analysis Agenda Step (What Is Our Current Situation?)
    16. Quantitative TO-WS Analysis Tool: Current Situation or Situation Analysis
    17. 7. Actions Agenda Step (What Are We Going to Do to Reach Our Measures?)
    18. Actions Tool
    19. 8. Alignment Agenda Step (Is This the Right Stuff?)
    20. Alignment Tool
    21. 9. Responsibility Matrix (Who Does What by When?)
    22. Roles and Responsibilities Tool
    23. 10. Communications Plan (What Do We Agree to Tell Others?)
    24. Communications Plan Tool
    25. 11. Review and Wrap (Conclusion) Agenda Step
    26. Quick Summary on Planning
  14. 7 Deciding about Anything Approach: Agree on the Why Before the What
    1. Decision-Making Options
    2. Voting Sucks
    3. Three Requirements for Any Decision
    4. Two Scenarios
    5. 1. Launch (Introduction) Agenda Step
    6. 2. Purpose of the Object
    7. Purpose Tool
    8. Clarifying Tool
    9. 3. Options (for the Object)
    10. 4. Decision Criteria (for the Object)
    11. 5. Deselecting and Decision
    12. PowerBalls Tool
    13. Bookend Rhetoric Tool
    14. Decision Matrix Tool
    15. Scorecard Tool
    16. Weighting
    17. Perceptual Mapping Tool
    18. Real-Win-Worth Tool
    19. 6. Testing (Decision Quality)
    20. Decision Quality Tool
    21. 7. Review and Wrap (Conclusion) Agenda Step
    22. Quick Summary on Decision-Making
  15. 8 Creative Problem-Solving Approach: Managing More Than One Right Answer
    1. Problem Definition
    2. 1. Launch (Introduction) Agenda Step
    3. 2. Purpose of the Cybersecurity Department (Future State)
    4. Creativity Tool
    5. 3. Problem State (“Burnout”)
    6. Force Field Analysis Tool
    7. 4. Symptoms
    8. Perspectives Tool
    9. Thinking Hats Tool
    10. 5. Causes
    11. Root Cause Analysis Tool
    12. After-Action Review Tool
    13. 6. Actions (Solutions)
    14. Innovation Warm-Ups Tool
    15. Scamper Tool
    16. 7. Testing (Solution Quality)
    17. Scenarios and Ranges Tool
    18. 8. Review and Wrap (Conclusion) Agenda Step
    19. Quick Summary on Problem Solving
  16. 9 Controlling: Online Challenges and Special Situation Tools
    1. Online Challenges: Benefits and Concerns
    2. Special Preparatory Activities
    3. During Online Meetings
    4. Significant Online Differences
    5. Breaks Tool
    6. Content Management Tool
    7. Flexibility Matrix Tool
    8. Intervention Tools
    9. Scoping or Framing Tool
    10. Staff Meetings
    11. Board and Committee Meetings
  17. Epilogue
  18. Appendix Support and Reinforcement
    1. The Golden (Silver) Rule
    2. The Tao of Facilitation
    3. Quick Reference: Nine Activities for Your Meeting Design Solutions
    4. Quick Reference: Meeting Design Basic Agenda Framework
    5. Meeting Design Tools (Alphabetically)
  19. Glossary
  20. Bibliography
  21. Acknowledgments
  22. Index
  23. About the Author