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Book Description

You are about to go into an important negotiation. You have done your homework and you have a plan and a strategy. But now you are face to face with the other person. What should you say, when should you say it, how should you say it? That is what this book is all about. What do you say to gather the information you need, set expectations, build relationships, and create a win-win situation? How do you actually use negotiating tactics and strategies in a whole verity of situations? What should you say to close and wrap up the deal? This book will guide you through the entire negotiating process and make sure that you have the right words at your fingertips for any negotiating situation that you encounter. The author walks you through some key business negotiations, including a sales negotiation, a purchasing negotiation, and even how to negotiate salary and benefits for a new job. It is all here. A complete overview of the negotiation process and scripts you can use and modify to fit any situation.

Table of Contents

  1. Cover
  2. Half-title Page
  3. Title Page
  4. Copyright
  5. Contents
  6. Part I Core Concepts: What Is Really Going on Behind the Scenes
    1. Chapter 1 The Settlement Range
    2. Chapter 2 The Negotiation Cycle
  7. Part II Building the Foundation for the Negotiation
    1. Chapter 3 Gathering Information
    2. Chapter 4 Probing
    3. Chapter 5 Information to Not Blab and Timing
  8. Part III Negotiation Strategies
    1. Chapter 6 Expectations and Perceptions
    2. Chapter 7 Setting Up a Negotiation
    3. Chapter 8 Asymmetrical Trades
    4. Chapter 9 Win-Win Outcomes: Myths and Realities
  9. Part IV Negotiation Tactics
    1. Chapter 10 Introduction
    2. Chapter 11 Verbal and Emotional Tactics
    3. Chapter 12 Managing Time and the Perceptions of Time
    4. Chapter 13 Misdirection
    5. Chapter 14 Structural
  10. Part V Going for the Close
    1. Chapter 15 The Art of the Concession
  11. Part VI Putting It All Together
    1. Chapter 16 What to Say in a Typical Negotiation
  12. Conclusion
  13. About the Author
  14. Index
  15. Backcover
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