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Complete coverage of all objectives in the 2020 release of the PMP exam—fully aligned with the PMBOK Guide®, Sixth Edition

This comprehensive resource offers complete coverage of all the material included on the Project Management Professional exam. You’ll find learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Written by a leading project management consultant and trainer, PMP Project Management Professional All-in-One Exam Guide will help you pass the exam with ease and will also serve as an essential on-the-job reference.

Covers all exam topics, including:

  • People
  • Processes
  • Business Environment
  • Agile Best Practices
  • Knowledge Areas

Online content includes:

  • Practice exams—test yourself by PMP exam domain or take a complete exam
  • Video training from the author
  • Worksheets for Float, Earned Value, Time Value of Money
  • Printable PMP memory card

Table of Contents

  1. Cover
  2. About the Author
  3. Title Page
  4. Copyright Page
  5. Dedication
  6. Contents at a Glance
  7. Contents
  8. Acknowledgments
  9. Introduction
    1. PMP Exam Objectives Map
  10. Part I: Project Management Foundation
    1. Chapter 1: Preparing for the Exam
    2. All About the PMP Exam
    3. Money and Your Exam
    4. Passing the Exam
    5. Creating Your Study Strategy
    6. What Your Exam Is Based On
    7. What Is a Project?
    8. Temping a Project
    9. Defining a Project’s Uniqueness
    10. Changing the Organization
    11. Creating Business Value
    12. Progressively Elaborating a Project
    13. Why Do Projects?
    14. Creating Project Management Business Documents
    15. What Is Project Management?
    16. Back to the PMBOK Guide
    17. Being a Project Expert
    18. Using the Project Management Body of Knowledge
    19. Working with Your Application Area
    20. Examining the Project Management Context
    21. Opening Your Portfolio
    22. Working with Programs
    23. Working with Subprojects
    24. Working with Project Management Offices
    25. Considering Projects and Operations
    26. Identifying the Project Life Cycle
    27. Examining a Project Life Cycle
    28. Comparing Project Life Cycles and Product Life Cycles
    29. Working with Project Management Processes
    30. Exploring the Project Management Processes
    31. Examining the Process Group Interactions
    32. Choosing the Appropriate Processes
    33. Working with Process Groups
    34. Gathering Project Management Data and Information
    35. Gathering Work Performance Data
    36. Creating Work Performance Information
    37. Communicating Through Work Performance Reports
    38. Chapter Summary
    39. Questions
    40. Answers
    41. Chapter 2: Managing a Project in Different Environments
    42. Exploring Agile Project Management
    43. Embracing the Agile Manifesto
    44. Comparing Predictive and Agile Projects
    45. Identifying Different Agile Approaches
    46. Working with Enterprise Environmental Factors
    47. Working with Internal Enterprise Environmental Factors
    48. Considering External Enterprise Environmental Factors
    49. Leveraging Organizational Process Assets
    50. Adhering to Processes, Policies, and Procedures
    51. Leveraging Organizational Knowledge Repositories
    52. Working Within an Organizational System
    53. Working in a System
    54. Operating Within a Governance Framework
    55. Identifying the Organizational Influences
    56. Completing Projects in Different Organizational Structures
    57. Recognizing Organizational Structures
    58. Managing Project Teams
    59. Working with a PMO
    60. Chapter Summary
    61. Case Study
    62. Managing Projects from Start to Completion
    63. Examining the Project Deliverables
    64. Examining the Project Phases
    65. Controlling Project Changes
    66. Questions
    67. Answers
    68. Chapter 3: Working as a Project Manager
    69. Exploring the Project Manager Role
    70. Defining the Agile Project Manager
    71. Leading the Project Team
    72. Communicating Project Information
    73. Negotiating Project Terms and Conditions
    74. Active Problem-Solving
    75. Identifying the Project Manager Influence
    76. Influencing the Project
    77. Influencing the Organization
    78. Considering Social, Economic, and Environmental Project Influences
    79. Considering International Influences
    80. Considering Cultural and Industry Influences
    81. Building Project Management Skills
    82. Enhancing Skills and Competencies
    83. Introducing the PMI Talent Triangle
    84. Managing Politics in Projects
    85. Serving as a Leader and Manager
    86. Learning Leadership Styles
    87. Creating a Leadership Persona
    88. Performing Project Integration
    89. Integrating Processes
    90. Building Your Cognitive-Level Integration
    91. Examining Context-Level Integration
    92. Chapter Summary
    93. Questions
    94. Answers
  11. Part II: Project Management Professional Knowledge Areas
    1. Chapter 4: Managing Project Integration
    2. Developing the Project Charter
    3. Preparing to Create the Project Charter
    4. Choosing a Project to Charter
    5. Knowing the Project Management Methodology
    6. Creating the Charter—Finally
    7. Creating the Assumptions Log
    8. Developing the Project Management Plan
    9. Creating the Project Management Plan
    10. Hosting the Project Kickoff Meeting
    11. Directing and Managing the Project Work
    12. Creating the Project Deliverables
    13. Creating an Issue Log
    14. Responding to Project Conditions
    15. Managing Project Knowledge
    16. Preparing to Manage Knowledge
    17. Reviewing Knowledge Management Tools and Techniques
    18. Reviewing the Results of Knowledge Management
    19. Monitoring and Controlling the Project Work
    20. Monitoring the Project
    21. Analyzing Project Data
    22. Creating a Work Performance Report
    23. Managing Integrated Change Control
    24. Reacting to Change
    25. Using the Project Management Information System
    26. Closing the Project or Phase
    27. Documenting the Closing
    28. Creating the Final Project Report
    29. Chapter Summary
    30. Questions
    31. Answers
    32. Chapter 5: Managing Project Scope
    33. Planning the Project Scope Management
    34. Creating the Project Scope Management Plan
    35. Creating the Requirements Management Plan
    36. Collecting the Project Requirements
    37. Working with Project Stakeholders
    38. Examining the Outputs of Requirement Collection
    39. Defining Project and Product Scopes
    40. Creating the Project Scope Statement
    41. Using Product Analysis
    42. Using Alternatives Generation
    43. Using Stakeholder Analysis
    44. Examining the Project Scope Statement
    45. Planning a Sprint
    46. Creating the Work Breakdown Structure
    47. Using a WBS Template
    48. Decomposing the Deliverables
    49. Creating the WBS Dictionary
    50. Validating the Project Scope
    51. Preparing for Project Inspection
    52. Inspecting the Project Work
    53. Controlling the Project Scope
    54. Using a Change Control System
    55. Planning for Project Scope Changes
    56. Approving a Change
    57. Chapter Summary
    58. Questions
    59. Answers
    60. Chapter 6: Managing Project Schedule
    61. Planning Schedule Management
    62. Creating the Schedule Management Plan
    63. Examining the Schedule Management Plan
    64. Utilizing an On-Demand Scheduling Approach
    65. Defining the Project Activities
    66. Making the Activity List
    67. Examining the Activity List
    68. Documenting the Activity Attributes
    69. Building the Milestone List
    70. Creating the Product Roadmap
    71. Updating the Work Breakdown Structure
    72. Sequencing the Project Activities
    73. Considering the Inputs to Activity Sequencing
    74. Creating Network Diagrams
    75. Using the Precedence Diagramming Method
    76. Utilizing Network Templates
    77. Determining the Activity Dependencies
    78. Considering Leads and Lags
    79. Estimating Activity Durations
    80. Considering the Activity Duration Estimate Inputs
    81. Using Analogous Estimating
    82. Applying Parametric Estimates
    83. Creating a Three-Point Estimate
    84. Estimating from the Bottom Up
    85. Factoring in Reserve Time
    86. Evaluating the Estimates
    87. Predicting Duration in Agile Projects
    88. Developing the Project Schedule
    89. Applying Mathematical Analysis
    90. Calculating Float in a PND
    91. Encountering Scheduling on the PMP Exam
    92. Applying Schedule Compression
    93. Using a Project Simulation
    94. Using Resource-Leveling Heuristics
    95. Using Project Management Software
    96. Relying on a Project Coding Structure
    97. Considering the Outputs of Schedule Development
    98. Reviewing the Schedule Baseline
    99. Examining the Project Schedule
    100. Utilizing the Schedule Management Plan
    101. Updating the Resource Requirements
    102. Controlling the Project Schedule
    103. Managing the Inputs to Schedule Control
    104. Applying Schedule Control
    105. Measuring Project Performance
    106. Examining the Schedule Variance
    107. Creating Burndown and Burnup Chart
    108. Updating the Project Schedule
    109. Applying Corrective Action
    110. Chapter Summary
    111. Questions
    112. Answers
    113. Chapter 7: Managing Project Costs
    114. Planning for Project Cost Management
    115. Preparing the Cost Management Plan
    116. Examining the Project Cost Management Plan
    117. Preparing for Adaptive Cost Management
    118. Determining Project Costs
    119. Estimating the Project Costs
    120. Creating the Cost Estimate
    121. Examining the Cost Estimate
    122. Budgeting the Project
    123. Creating the Project Budget
    124. Examining the Project Budget
    125. Controlling Project Costs
    126. Managing the Project Costs
    127. Controlling Changes to Project Costs
    128. Using Earned Value Management
    129. Learning the Fundamentals
    130. Finding the Project Variances
    131. Finding the Indexes
    132. Predicting the Project’s Future
    133. The Five EVM Formula Rules
    134. Chapter Summary
    135. Questions
    136. Answers
    137. Chapter 8: Managing Project Quality
    138. Planning for Quality
    139. Using Quality Planning Tools
    140. Creating the Quality Management Plan
    141. Establishing Quality Metrics
    142. Updating the Project Management Plan and Documents
    143. Managing Quality in the Project
    144. Preparing to Manage Quality
    145. Managing Quality Within a Project
    146. Completing a Quality Audit
    147. Designing for X
    148. Implementing Problem-Solving Techniques
    149. Reviewing the Results of Managing Quality
    150. Controlling Quality in a Project
    151. Preparing to Control Quality
    152. Relying on the Seven Basic Quality Tools
    153. Inspecting Results
    154. Testing Deliverables in Adaptive Projects
    155. Creating a Flowchart
    156. Creating a Control Chart
    157. Creating a Pareto Diagram
    158. Creating a Histogram
    159. Creating a Run Chart
    160. Creating a Scatter Diagram
    161. Completing a Statistical Sampling
    162. Revisiting Flowcharting
    163. Applying Trend Analysis
    164. Examining Control Quality Process Results
    165. Chapter Summary
    166. Questions
    167. Answers
    168. Chapter 9: Managing Project Resources
    169. Planning for Resource Management
    170. Identifying Organizational Approach for Managing Resources
    171. Relying on Enterprise Environmental Factors
    172. Using the Organizational Process Assets
    173. Referencing the Project Management Plan
    174. Charting the Human Resources
    175. Networking Human Resources
    176. Identifying Roles and Responsibilities
    177. Creating a Project Organization Chart
    178. Creating a Team Charter
    179. Estimating the Activity Resources
    180. Using Expert Judgment
    181. Using Bottom-Up Estimating
    182. Relying on Analogous Estimating
    183. Utilizing Parametric Estimating
    184. Identifying Alternatives
    185. Relying on Published Estimating Data
    186. Building an Agile Project Team
    187. Examining the Activity Resource Estimates
    188. Acquiring the Project Team
    189. Examining the Staffing Pool
    190. Negotiating for Resources
    191. Working with Preassigned Staff
    192. Procuring Staff
    193. Managing a Virtual Team
    194. Utilizing a Multicriteria Decision Analysis Process
    195. Assembling the Project Team
    196. Creating Agile Team Workspaces
    197. Developing the Project Team
    198. Being a Servant Leader
    199. Preparing for Team Development
    200. Relying on Interpersonal Management Skills
    201. Creating Team-Building Activities
    202. Establishing Project Ground Rules
    203. Rewarding the Project Team
    204. Assessing the Project Team
    205. Managing the Project Team
    206. Preparing for Team Management
    207. Dealing with Team Disagreements
    208. Creating an Issue Log
    209. Examining the Outputs of Team Management
    210. Relating to Organizational Theories
    211. Maslow’s Hierarchy of Needs
    212. Herzberg’s Theory of Motivation
    213. McGregor’s Theory of X and Y
    214. Ouchi’s Theory Z
    215. Vroom’s Expectancy Theory
    216. McClelland’s Theory of Needs
    217. Controlling Resources
    218. Preparing to Control Resources
    219. Reviewing the Tools and Techniques to Control Resources
    220. Reviewing the Results of Controlling Resources
    221. Chapter Summary
    222. Questions
    223. Answers
    224. Chapter 10: Managing Project Communications
    225. Examining the Communications Foundation
    226. Communication Factors
    227. Understanding the Communications Model
    228. Planning for Communications
    229. Preparing for Communications
    230. Identifying Communication Requirements
    231. Exploring Communication Technologies
    232. Creating the Communications Management Plan
    233. Managing Project Communications
    234. Examining Communication Skills
    235. Examining Communication Factors and Technologies
    236. Distributing Information
    237. Creating Lessons Learned
    238. Examining the Results of Communications Management
    239. Monitoring Communications
    240. Examining the Tools for Monitoring Communications
    241. Reviewing Project Performance
    242. Analyzing Project Variances
    243. Examining the Results of Monitoring Communications
    244. Chapter Summary
    245. Questions
    246. Answers
    247. Chapter 11: Managing Project Risks
    248. Planning for Risk Management
    249. Preparing for Risk Management Planning
    250. Completing Risk Management Planning
    251. Creating the Risk Management Plan
    252. Identifying the Project Risks
    253. Finding Project Risks
    254. Creating a Risk Register
    255. Creating a Risk Report
    256. Using Qualitative Risk Analysis
    257. Preparing for Qualitative Analysis
    258. Completing Qualitative Analysis
    259. Applying Probability and Impact
    260. Creating a Probability-Impact Matrix
    261. Relying on Data Precision
    262. Building a Hierarchical Chart
    263. Assessing the Risk Score
    264. Examining the Results of Qualitative Risk Analysis
    265. Preparing for Quantitative Risk Analysis
    266. Interviewing Stakeholders and Experts
    267. Applying Sensitivity Analysis
    268. Finding the Expected Monetary Value
    269. Using a Decision Tree
    270. Using a Project Simulation
    271. Examining the Results of Quantitative Risk Analysis
    272. Planning for Risk Responses
    273. Preparing for Risk Responses
    274. Creating Risk Responses
    275. Managing the Positive Risk and Opportunities
    276. Accepting the Risks
    277. Updating the Risk Register
    278. Creating Contracts for Risk Response
    279. Justifying Risk Reduction
    280. Creating a Project Contingency Response
    281. Updating the Project Plan
    282. Implementing Risk Responses
    283. Preparing to Implement Risk Responses
    284. Reviewing the Tools and Techniques for Implementing Risk Responses
    285. Examining the Results of Implementing Risk Responses
    286. Monitoring Project Risks
    287. Preparing for Risk Monitoring and Control
    288. Monitoring and Controlling Risks
    289. Completing Risk Response Audits
    290. Analyzing Project Variances
    291. Measuring Technical Performance
    292. Monitoring Contingency Reserve
    293. Examining the Results of Risk Monitoring and Control
    294. Chapter Summary
    295. Questions
    296. Answers
    297. Chapter 12: Managing Project Procurement
    298. Planning for Procurement
    299. Considering Agile Agreements
    300. Determining the Contract Type
    301. Understanding Contract Types
    302. Using the Procurement Planning Tools
    303. Examining the Results of Procurement Planning
    304. Creating the Procurement Documents
    305. Creating Source Selection Criteria
    306. Conducting Procurements
    307. Hosting a Bidder Conference
    308. Advertising for Sellers
    309. Creating a Qualified Sellers List
    310. Selecting a Seller
    311. Examining Vendor Responses
    312. Choosing the Seller
    313. Examining the Results of Seller Selection
    314. Controlling Project Procurements
    315. Completing the Procurement Control Process
    316. Reviewing the Results of Procurement Control
    317. Performing Contract Closure
    318. Auditing the Procurement Process
    319. Negotiating Settlements
    320. Completing Contract Closure
    321. Chapter Summary
    322. Case Study: Litke Greenhouse and Nursery Procurement Processes
    323. Planning for Procurement
    324. Hosting a Bidder Conference
    325. Selecting a Vendor
    326. Questions
    327. Answers
    328. Chapter 13: Managing Project Stakeholders
    329. Identifying Project Stakeholders
    330. Preparing for Stakeholder Identification
    331. Launching Project Stakeholder Identification
    332. Performing Stakeholder Analysis
    333. Classifying Stakeholders
    334. Finalizing Stakeholder Identification
    335. Creating the Stakeholder Register
    336. Planning Stakeholder Management
    337. Preparing to Plan for Stakeholder Management
    338. Creating the Stakeholder Engagement Plan
    339. Examining the Stakeholder Engagement Plan
    340. Managing Stakeholder Engagement
    341. Preparing to Manage Stakeholder Engagement
    342. Managing Stakeholder Relationships
    343. Reviewing Stakeholder Engagement Results
    344. Monitoring Stakeholder Engagement
    345. Preparing to Monitor Stakeholder Engagement
    346. Components of Monitoring Stakeholder Engagement
    347. Reviewing the Outputs of Stakeholder Engagement
    348. Chapter Summary
    349. Questions
    350. Answers
  12. Part III: PMP Agile Exam Testing Areas
    1. Chapter 14: Leading an Agile Project
    2. Defining Agile Project Management
    3. Reviewing the Agile Manifesto
    4. Building the Agile Mindset
    5. Leading an Agile Project
    6. Exploring Agile Approaches
    7. Diving into Scrum
    8. Introducing Extreme Programming
    9. Working with Other Agile Approaches
    10. Chapter Summary
    11. Questions
    12. Answers
    13. Chapter 15: Engaging Agile Stakeholders
    14. Stakeholder Engagement in Agile Projects
    15. Incorporating Stakeholder Values
    16. Building Stakeholder Synergy
    17. Leading Stakeholder Conversations
    18. Planning for Effective Engagement
    19. Structuring Team Stakeholder Engagement
    20. Creating an Agile Charter
    21. Exploring the Project Team
    22. Creating a Team Space
    23. Coaching the Team
    24. Resolving Differences in an Agile Project
    25. Chapter Summary
    26. Questions
    27. Answers
    28. Chapter 16: Measuring Agile Project Performance
    29. Defining Agile Metrics
    30. Earned Value Management
    31. Return on Investment
    32. Measuring Agile Performance
    33. Reviews and Retrospective
    34. Understanding Velocity
    35. Lead Time and Cycle Time
    36. Charting Performance
    37. Burndown and Burnup Charts
    38. Release Burndown
    39. Using a Control Chart in Agile Projects
    40. Exploring Cumulative Flow Diagram
    41. Testing in Agile Projects
    42. Employing Acceptance Test–Driven Development
    43. Working with Behavior-Driven Development
    44. Exploratory Testing in Agile
    45. Chapter Summary
    46. Questions
    47. Answers
    48. Chapter 17: Managing Risks in Agile Projects
    49. Managing Risks and Issues
    50. Problem Detection and Resolution
    51. Completing Variance Analysis
    52. Working with the Risk-Adjusted Backlog
    53. Promoting Continuous Improvement
    54. Problem Solving in Agile Projects
    55. Solving Scrum Problems
    56. Solving XP Problems
    57. Solving Problems in Lean Projects
    58. Chapter Summary
    59. Questions
    60. Answers
  13. Part IV: PMP Exam Considerations
    1. Chapter 18: Understanding the Code of Ethics and Professional Conduct
    2. Learning the Code of Ethics
    3. Exploring the Code’s Vision and Purpose
    4. Participating in the Code
    5. Learning the Code Details
    6. Serving Responsibly as a Project Manager
    7. Defining Responsibility
    8. Aspiring to Responsibility Expectations
    9. Adhering to the Mandatory Standards of Responsibility
    10. Adhering to the Respect Value
    11. Aspiring to Respect
    12. Adhering to the Mandatory Values of Respect
    13. Being a Fair Project Manager
    14. Aspiring to Fairness
    15. Adhering to the Mandatory Standards on Fairness
    16. Being an Honest Project Manager
    17. Aspiring to Honesty
    18. Living the Honesty Requirements
    19. Chapter Summary
    20. Questions
    21. Answers
    22. Chapter 19: Passing the PMP Exam
    23. Tips to Pass the Exam
    24. Prepare Before the Exam
    25. Create Your Own Answer Key
    26. Testing Tips
    27. Answer Every Question—Once
    28. Use the Process of Elimination
    29. Everything You Must Know
    30. The 49 Project Management Processes
    31. Earned Value Management Formulas
    32. Quick Project Management Facts
    33. A Letter to You
  14. Part V: Appendixes and Glossary
    1. Appendix A: Project Management Documents
    2. Appendix B: About the Online Content
    3. System Requirements
    4. Your Total Seminars Training Hub Account
    5. Privacy Notice
    6. Single User License Terms and Conditions
    7. TotalTester Online
    8. Other Book Resources
    9. Video Training from the Author
    10. Downloadable Content
    11. Technical Support
    12. Glossary
  15. Index
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