Cover image for Performance Management: Measure and Improve The Effectiveness of Your Employees

Performance Management: Measure and Improve The Effectiveness of Your Employees

Author Harvard Business School Press
Release Date: 2006/06/01
ISBN: 9781422131749
Topic:
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Book Description

Today’s competitive workplace demands that managers evaluate employee performance, and provide coaching. Performance Management will help managers prepare for a formal performance meeting with a direct report, and create a development plan to increase employee productivity.

The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.

Table of Contents

  1. Harvard Business Essentials
  2. Title Page
  3. Copyright Page
  4. Table of Contents
  5. Introduction
  6. 1 - Goals
    1. Goals Begin at the Top—Well, Almost
    2. Goals Versus Activities
    3. Characteristics of Effective Goals
    4. Three Mistakes to Avoid
    5. Get It on Paper
    6. Four Steps to Accomplishing Goals
    7. Summing Up
  7. 2 - Motivation
    1. Theories of Motivation
    2. What About Rewards?
    3. Practical Tips for Motivating
    4. Summing Up
  8. 3 - Monitoring Performance
    1. Observe and Gather Data
    2. Move from Observation to Discussion
    3. Be an Active Listener
    4. Ask the Right Questions
    5. Form and Test Your Hypothesis
    6. Summing Up
  9. 4 - Closing Gaps and Improving Performance
    1. Coaching Opportunities
    2. Discussion and Agreement
    3. Active Coaching
    4. Summing Up
  10. 5 - Becoming a Better Coach
    1. Conserve Time and Energy
    2. Create the Right Climate
    3. Avoid These Common Mistakes
    4. The Challenge of Team Coaching
    5. Summing Up
  11. 6 - Formal Performance Appraisal
    1. What Is It?
    2. Eight Steps to Effective Appraisal
    3. Two Problems to Avoid
    4. Summing Up
  12. 7 - Employee Development
    1. Begin with the Employee
    2. Develop a Plan
    3. Basic Tactics for Employee Development
    4. Summing Up
  13. 8 - Intractable Performance Problems
    1. Diagnose the Problem
    2. Confront Poor Performers
    3. Handling C Performers
    4. Is Burnout the Problem?
    5. When All Else Fails
    6. Summing Up
  14. Epilogue - What Leaders Must Do
  15. APPENDIX A - Useful Implementation Tools
  16. APPENDIX B - Handling a Dismissal
  17. Notes
  18. Glossary
  19. For Further Reading
  20. Index
  21. About the Subject Adviser
  22. About the Writer
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