0%

The world continues to ride a wave of turmoil, challenging leaders like never before. New laws, competitive markets and the need to respond to the demands of corporate boards and stockholders unnerve even the most senior of leaders resulting in progressively shorter tenures of those in leadership positions. The modern leader needs to be increasingly resilient and their leadership must be entirely relevant to their organizations and the industry.

Phoenix Leadership for Business: An Executive's Strategy for Relevance and Resilience provides a brand new, innovative concept, that of the Phoenix Leader, with proven strategies and approaches to evolve your leadership approach to one that is flexible, powerful and effective. This book utilizes the strong metaphor of a Phoenix and identifies all of the necessary techniques that leaders need to improve profitability, resource management and organizational success thus improving their relevance to the company.

This book introduces a new paradigm created by Val Gokenbach for leadership in complex organizations and provides effective strategies that will guide leaders in the business field. Val possesses a doctoral degree in Management and organizational leadership and over 40 years of experience as a healthcare executive. She is also a leadership consultant, professor, executive coach and author on leadership topics. You, as a business leader, will learn to reinvent yourself by putting her proven concepts into effect to become a Phoenix in your organization.

Table of Contents

  1. Cover
  2. Half-Title
  3. Title
  4. Copyright
  5. Dedication
  6. Contents
  7. Author
  8. Foreword
  9. 1 Status of Organizational Leadership in the United States
    1. Leadership: An Awesome Responsibility
    2. Concept of a Plane Crash
    3. Leadership Is the Answer to Quality, Safety and Effectiveness
    4. Are Leaders Born or Made?
    5. Difference between Leadership and Management
    6. Evolution of Leadership Theory
    7. Industrial Revolution
    8. Human Resource Era
    9. Leadership Approaches
    10. Autocratic/Authoritarian
    11. Democratic/Egalitarian
    12. Transactional
    13. Contingency Theory
    14. Followership
    15. Servant
    16. Coaching
    17. Transformational
    18. Organizational and Personal Effects of Ineffective Leadership
    19. Causes of Ineffective Leadership
    20. Inexperience
    21. Lack of Knowledge of Self
    22. Complacency
    23. Resistance to Change
    24. Ego Issues
    25. Inability to Communicate a Vision
    26. Ineffective Responses to Challenges
    27. Inability to Read the Political Landscape
    28. Case for the Phoenix Leader
    29. Application to Practice
  10. 2 The Phoenix Leader
    1. Story of the Phoenix
    2. Classic Arabian Phoenix
    3. The Bennu
    4. Fenghuang
    5. Hou-Ou
    6. Native American Thunderbird
    7. Characteristics of the Phoenix
    8. Attributes of the Phoenix Leader
    9. Strong Sense of Self
    10. Effective Interpersonal Relationships
    11. Ability to Build an Empowered Workforce
    12. Innovative
    13. Resilience
    14. Reason for becoming a Phoenix Leader
    15. Relevance
    16. Resilience
    17. Personal Growth and Success
    18. Contribution to Great Work
  11. 3 Attributes of the Phoenix Leader, a Strong Sense of Self
    1. Values
    2. Where Do Values Come From?
    3. Alignment of Values and Behaviors
    4. Finding Your Personal Values: An Exercise
    5. Values-Based Leadership
    6. Authenticity Defined
    7. Hollis’s 10 Steps to Authenticity
    8. Authentic Leadership
    9. All about Ego
    10. Ego Defined
    11. Superego
    12. Id
    13. Ego
    14. Ego as the Enemy
    15. Common Ego Traps to Avoid
    16. Application to Practice
  12. 4 Attributes of the Phoenix Leader: Effective Interpersonal Relationships
    1. Emotional Intelligence Defined
    2. The Story of Nikki
    3. Emotional Intelligence, the Science
    4. First Brain
    5. Emotional Brain
    6. Rational Brain
    7. Value to Leadership
    8. Emotional Intelligence and the Phoenix Leader
    9. Social Intelligence Defined
    10. Social Intelligence, the Science
    11. Value to Leadership
    12. Social Intelligence and the Phoenix Leader
    13. Strong Communication Skills
    14. Attention Span
    15. Types of Learners
    16. Tactile Learners
    17. Audio Learners
    18. Visual Learners
    19. Communication Expectations of Various Generations
    20. Silent Generation
    21. Baby Boomers
    22. Generation X
    23. Generation Y
    24. Putting It All Together
    25. Communication Infrastructure
    26. Objectives of a Communication Plan
    27. Flow of Information
    28. Information Distillation
    29. Information Drift
    30. Gossip
    31. Chain of Command
    32. Communication Standards
    33. What Should Be Communicated?
    34. Value of Feedback
    35. Formats
    36. Application to Practice
  13. 5 Attributes of the Phoenix Leader: Building an Empowered Workforce
    1. Empowerment Defined
    2. How They Work and the Processes Employed
    3. Where They Work
    4. When They Work
    5. How They Complete Their Work
    6. Leader’s Responsibility in Building an Empowered Workforce
    7. Set Expectations
    8. Define Responsibilities
    9. Understand Your Staff
    10. Encourage Knowledge Sharing
    11. Encourage Risk-Taking and Innovation
    12. Empowerment in the Work Environment
    13. Effects of Empowerment on the Workforce
    14. Organizational Trust
    15. Improved Work Satisfaction
    16. Organizational Commitment
    17. Enhanced Financial and Workforce Metrics
    18. Improved Quality and Safety
    19. Customer Satisfaction
    20. Building an Infrastructure for Empowerment
    21. How to Begin the Construction of an Empowerment Infrastructure
    22. Review of My Most Successful Model
    23. Overview of the Comprehensive Model
    24. Membership on the Hospital PNC
    25. Rotation of Members
    26. Reason for Cohorts
    27. Monthly Schedule and Standard Agenda
    28. Framework for the Agenda
    29. Outcomes
    30. Your Model
    31. Application to Practice
  14. 6 Attributes of the Phoenix Leader: Interdisciplinary Team Leadership
    1. Team   Defined 
    2. Stages of Team Formation
    3. Forming
    4. Storming
    5. Norming
    6. Performing
    7. Adjourning
    8. Other Leader Responsibilities
    9. Team Selection
    10. Orientation of New Members
    11. Art of Delegation
    12. Advantages of Effective Delegation
    13. Delegation Extends Your Productivity
    14. Delegation Empowers People
    15. Delegation Can Grow People
    16. How to Delegate Well
    17. Measurement of Success of the Team
    18. Objective Measurements
    19. Subjective Measurements
    20. Celebration of Success
    21. Virtuoso Teams
    22. Application to Practice
  15. 7 Attributes of the Phoenix Leader: Change Agency
    1. Change Agency Defined
    2. Types of Change
    3. Evolutionary Change
    4. Forced Change
    5. Invented Change
    6. Change Theories
    7. Lewin’s Change Theory
    8. Lippitt’s Model of Change
    9. Kotter’s Change Model
    10. Gokenbach’s Model of Empowered Change
    11. Innovation Defined
    12. 12 Different Ways for Companies to Innovate
    13. Offerings
    14. Customer
    15. Processes
    16. Presence
    17. Levels of Thinking
    18. Cultural Competence
    19. Edgar Schein’s Model of Organizational Culture
    20. Artifacts and Symbols
    21. Espoused Values
    22. Underlying Assumption
    23. Steps to Effective Cultural Change
    24. Application to Practice
  16. 8 Virtues, Attributes and Competencies of the Phoenix Leader
    1. Virtues
    2. Cardinal Virtues
    3. Courage
    4. Perseverance
    5. Wisdom
    6. Justice
    7. Traditional Virtues
    8. Faith
    9. Hope
    10. Charity
    11. Relevant Virtues
    12. Humility
    13. Honesty
    14. Balance
    15. Components of Balance
    16. Spirituality
    17. Meditation
    18. Relationships
    19. Physical Activity
    20. Nutrition
    21. Financial Stability
    22. Other Attributes of Successful Leaders
    23. Fearlessness
    24. Powerful
    25. Types of Power
    26. Positional Power
    27. Legitimate
    28. Reward
    29. Coercive
    30. Informational
    31. Personal Power
    32. Expert
    33. Referent
    34. Assertiveness
    35. Inclusivity
    36. Consistency
    37. Application to Practice
  17. 9 Foundational Behaviors of the Phoenix Leader
    1. Visibility and Accessibility
    2. Create Visibility for Your Staff
    3. Role Modeling
    4. Advantages of Role Modeling
    5. Proactivity versus Reactivity
    6. Use of Data
    7. Do Not Fear Big Data
    8. Study All Problems and Deficiencies
    9. Share the Data Widely
    10. Plan Interventions around the Data
    11. Build a Comprehensive Approach
    12. Use Special-Cause Variation in Your Analysis
    13. Develop Data-Sophisticated Leaders
    14. Develop Data-Sophisticated Staff
    15. Communication of Vision and Mission
    16. Vision Defined
    17. Mission Defined
    18. Modern Approaches to Vision and Mission Statements
    19. Aligning the Organization
    20. Application to Practice
    21. Visibility and Accessibility and Role Modeling
    22. Use of Data and Proactive Approaches
    23. Communication of Vision and Mission
  18. 10 Becoming a Phoenix Leader
    1. Self-Reflection
    2. How to Self-Reflect
    3. Gratitude
    4. Continuous Evaluation of Goals, Strategies and Approaches
    5. Lifelong Learning
    6. Formal Approaches
    7. Informal Approaches
    8. Mentors
    9. Develop an Effective Personal Brand
    10. Benefits to Personal Branding
    11. Secrets to Developing a Successful Brand
    12. Deliver What You Promise but Don’ t Promise What You Can’ t Deliver
    13. Ingredients of an Effective Personal Brand
    14. Application to Practice
    15. Conclusion
  19. References
  20. Index
18.217.8.82