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Book Description

Uncover the secrets of an award-winning IT function and apply them to your business!

Global management, technology and outsourcing company Accenture has achieved incredible results through the transformation of its IT function. It has doubled its revenues in ten years, significantly decreased its IT spending despite an increase in workforce of nearly 300%, and its number of satisfied customers is growing and growing. Discover how it has achieved this, and how you can realize similar benefits in your organization.

The key to unlocking your IT function's hidden potential

Running IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function's hidden potential.

The benefits

This book will show you how your IT function can:

  • use the latest technology developments to help your organization to do things better, faster and more cheaply
  • take advantage of communication and collaboration technologies to facilitate networking across the enterprise, leading to greater synergy and higher productivity
  • identify and analyze business risks and apply measures to reduce these risks
  • implement technologies to diversify and grow your business
  • develop vital communication skills and techniques to facilitate the change process
  • realize cost savings across the organization.
  • The secrets

    Robert E. Kress will let you in on some of Accenture's secrets to its award-winning way of running IT like a business, including:

  • the seven key elements of its IT strategy
  • many of its 'tricks of the trade'
  • the building blocks and core capabilities of Accenture and other high-performance organizations.
  • Buy this book and see how Accenture's strategies will work for you, too!

    "

    Book Description

    Uncover the secrets of an award-winning IT function and apply them to your business!

    Global management, technology and outsourcing company Accenture has achieved incredible results through the transformation of its IT function. It has doubled its revenues in ten years, significantly decreased its IT spending despite an increase in workforce of nearly 300%, and its number of satisfied customers is growing and growing. Discover how it has achieved this, and how you can realize similar benefits in your organization.

    The key to unlocking your IT function's hidden potential

    Running IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function's hidden potential.

    The benefits

    This book will show you how your IT function can:

  • use the latest technology developments to help your organization to do things better, faster and more cheaply
  • take advantage of communication and collaboration technologies to facilitate networking across the enterprise, leading to greater synergy and higher productivity
  • identify and analyze business risks and apply measures to reduce these risks
  • implement technologies to diversify and grow your business
  • develop vital communication skills and techniques to facilitate the change process
  • realize cost savings across the organization.
  • The secrets

    Robert E. Kress will let you in on some of Accenture's secrets to its award-winning way of running IT like a business, including:

  • the seven key elements of its IT strategy
  • many of its 'tricks of the trade'
  • the building blocks and core capabilities of Accenture and other high-performance organizations.
  • Buy this book and see how Accenture's strategies will work for you, too!

    "

    Table of Contents

    1. Cover
    2. Title
    3. Copyright
    4. Preface
    5. About the Author
    6. Acknowledgements
    7. Contents
    8. Introduction
    9. Chapter 1: IT Strategy and Governance
      1. Start with strategy
      2. Developing your IT strategy
      3. IT governance
      4. Clarity around accountability
      5. Running IT like a business
    10. Chapter 2: Crafting a Menu of Managed Services
      1. Standards and specials
      2. Case study number 1: e-mail
      3. Case study number 2: technology support
      4. Think product and service
      5. Think pricing
      6. Think customer
      7. Your managed services roadmap
      8. Running IT like a business
    11. Chapter 3: Tracking IT Performance
      1. Performance measurements
      2. Measuring satisfaction
      3. Metric management
      4. Benchmarking
      5. Benefits realization
      6. Running IT like a business
    12. Chapter 4: Creating Value across the Enterprise
      1. Doing more for less
      2. Help others be more productive
      3. Help the entire enterprise
      4. Reduce risk
      5. Enable growth
      6. Make smart value judgments
      7. Communicate the value you create
      8. Running IT like a business
    13. Chapter 5: Tricks of the Trade for Running IT like a Business
      1. Flexible resources
      2. IT human resources model – positions and roles
      3. Employee engagement
      4. Managing suppliers and contracts
      5. Planning and resource management
      6. To capitalize or to expense?
      7. Audit and regulatory compliance management
      8. Running IT like a business
    14. Chapter 6: Toward High-performance IT
      1. Running IT like a business
    15. Chapter 7: Accenture’s IT Journey
      1. Our corporate heritage
      2. Results to date
      3. Cost-benefit analysis
      4. Your transformational IT journey
    16. ITG Resources
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