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Bringing together theories and concepts from brand management, consumer culture theory, marketing, communications, and design, this book provides an understanding of how organisations can successfully develop, market, and manage their brands. It draws extensively from scholarly research published in social sciences and humanities to provide a detailed discussion of the process of brand management and development.

This book explores how organisations can design brand identities, develop brand marketing programmes, measure brand performance, and sustain brand equity, combining psychological, sociological, cultural, and management perspectives. It provides numerous examples that contextualise theory, enabling the reader to understand how past and present branding campaigns and strategies can be deconstructed, analysed, and evaluated, using these theoretical insights.With end-of-chapter case studies on Burberry, Juventus F.C., Pukka Herbs, YO!, and many other European and global brands, Strategic Brand Management and Development is an essential text for students in marketing, brand management, and consumer research, or for anyone interested in understanding the extraordinary power and scope of brands and branding in contemporary post-modern society.

 

Table of Contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright Page
  5. Dedication
  6. Table of Contents
  7. Detailed Contents
  8. List of Figures
  9. List of Tables
  10. List of Images
  11. Foreword
  12. Acknowledgements
  13. Chapter 1 Introduction: History and the importance of brands
    1. Chapter aims and learning outcomes
    2. Defining brands
    3. History of brands and branding
    4. Proto-brands: From Brahma bulls and Zu crests to Sophilos
    5. Modern brands: From Bass beer and Quaker Oats to iPad and Instagram
    6. Importance of brands to consumers, organisations, and society
    7. Importance of brands to consumers
    8. Importance of brands to organisations
    9. Importance of brands to society
    10. Book structure
    11. Chapter review questions
    12. Recommended reading
    13. References
  14. Chapter 2 Developing brand equity, positioning, personality, and values
    1. Chapter aims and learning outcomes
    2. Developing brand equity
    3. Defining brand equity
    4. Customer-based brand equity model
    5. Brand salience (brand identity)
    6. Brand recall
    7. Brand recognition
    8. Branding objective: Depth and breadth of brand awareness
    9. Brand performance and brand imagery associations (brand meaning)
    10. Brand performance associations
    11. Brand imagery associations
    12. Branding objective: Points-of-parity and points-of-difference associations
    13. Consumer judgements and consumer feelings (brand responses)
    14. Consumer judgments
    15. Consumer feelings
    16. Branding objective: Rational and emotional reactions
    17. Brand resonance (brand relationships)
    18. Branding objective: Intense and active loyalty relationships
    19. Brand positioning
    20. Developing the brand positioning concept
    21. Developing the brand mantra
    22. Brand personality and brand values
    23. Chapter review questions
    24. Case Study
    25. Union: (Re)positioning a Slovenian icon
    26. David Zappe
    27. Questions for discussion
    28. References
  15. Chapter 3 Creating brand identity: Brand aesthetics and symbolism
    1. Chapter aims and learning outcomes
    2. Brand identity development process
    3. Brand expressions
    4. Types of brand identities
    5. Styles
    6. Themes
    7. Consumer impressions
    8. Brand aesthetics
    9. Design, aesthetics, and sensory marketing
    10. Vision (Sight)
    11. Shapes
    12. Colours
    13. Typefaces
    14. Audition (Sound)
    15. Haptics (Touch)
    16. Gustatory (Taste)
    17. Olfaction (Smell)
    18. Chapter review questions
    19. Case study
    20. The Lakes Distillery
    21. David Shanks
    22. The Lakes Distillery story
    23. Developing a brand framework
    24. The visual identity
    25. Modern craft
    26. True luxury never shouts
    27. A lightness of touch
    28. Questions for discussion
    29. References
  16. Chapter 4 Brand communications and the attention economy
    1. Chapter aims and learning outcomes
    2. Brand communications options and their contributions
    3. The role of brand communications
    4. Traditional brand communications options
    5. Advertising
    6. Sales promotions
    7. Direct marketing and personal selling
    8. Public relations and publicity
    9. Online brand communications options
    10. Mobile marketing
    11. Social media and influencer marketing
    12. Search engine optimisation (SEO) and pay-per-click (PPC) advertising
    13. Contributions to consumer-based brand equity
    14. Traditional and digital media platforms
    15. Traditional media platforms
    16. Television
    17. Radio
    18. Print media
    19. Digital media platforms
    20. Planning and implementing brand IMC programmes
    21. Social media and the (over)democratisation of marketing
    22. Digital consumer culture and the connected self
    23. Co-creation and collective brand narratives
    24. Social media, HYPER-NARCISSISM, and the attention economy
    25. Chapter review questions
    26. Case study
    27. Burberry and ‘brand heat’ strategy
    28. Dr. Nina Van Volkinburg
    29. Questions for discussion
    30. References
  17. Chapter 5 Holistic brand experiences and emotional branding
    1. Chapter aims and learning outcomes
    2. Holistic brand experiences
    3. Understanding experiences
    4. Experiential view on consumption
    5. The experience economy
    6. Progress of economic value: From commodities to personal experiences
    7. Four realms of experiences
    8. Experiential marketing
    9. Sense experiences
    10. Feel experiences
    11. Think experiences
    12. Act experiences
    13. Relate experiences
    14. Brand experiences, satisfaction, and loyalty
    15. Emotional branding: Nostalgia and retro branding
    16. Consumption emotions
    17. Defining nostalgia
    18. Nostalgia: A multidimensional phenomenon
    19. Orders and types of nostalgia
    20. Retro marketing
    21. Retro branding
    22. Criteria for brand revival
    23. The 4As of retro branding
    24. Chapter review questions
    25. Case study
    26. Building the YO! brand: From kaiten belts to multi-format experiences
    27. Victoria Mathers
    28. Questions for discussion
    29. References
  18. Chapter 6 Consumer collectives, brand avoidance, and political consumption
    1. Chapter aims and learning outcomes
    2. Collectivist and constructivist aspects of consumption
    3. Subcultures of consumption
    4. Defining subcultures of consumption
    5. Characteristics of subcultures of consumption
    6. Brand communities
    7. Defining brand communities
    8. Characteristics of brand communities
    9. Fostering brand communities
    10. Brand community practices
    11. Pools, webs, and hubs
    12. Brandfests: Achieving greater integration in brand communities
    13. Brand communities and convenience products
    14. Brand communities: Source and result of brand equity
    15. Marketing risks and problems of brand communities
    16. Consumer tribes
    17. Defining consumer tribes
    18. Characteristics of consumer tribes
    19. Seeding consumer tribes
    20. Brand publics
    21. Brand avoidance and anti-consumption
    22. Brand avoidance defined
    23. Types of brand avoidance
    24. Political consumption
    25. Chapter review questions
    26. Case study
    27. Beyond the football borders: Going ahead to grow the relationship with fans and entertainment enthusiasts
    28. Luca Adornato
    29. and Lidi Grimaldi,
    30. Questions for discussion
    31. References
  19. Chapter 7 Brand ethics, social responsibility, and sustainable consumption
    1. Chapter aims and learning outcomes
    2. (Post)postmodernism and social responsibility
    3. Moral philosophy and ethical branding
    4. Organisations as systems of stakeholder groups
    5. Ethics and major traditions in moral philosophy
    6. Corporate social responsibility and branding
    7. Social responsibility, responsiveness, and performance
    8. Socially responsible brand framework
    9. Incorporating ethics and CSR in brand development and marketing
    10. Incorporating ethics in brand marketing
    11. Developing a brand through CSR
    12. Social marketing programmes and branding
    13. Developing a social marketing programme
    14. The stages of change theory
    15. The social cognitive theory
    16. The exchange theory
    17. Green marketing and sustainable consumption
    18. Managing the paradox of green marketing with sustainability
    19. Fostering sustainable consumption
    20. Cause-related marketing and consumer philanthropy
    21. Characteristics of cause-related marketing programmes
    22. Implications of cause-related marketing programmes on philanthropy
    23. Chapter review questions
    24. Case study
    25. Pukka Herbs: A budding brand creating change through commerce
    26. Edward Latham
    27. Questions for discussion
    28. Notes
    29. References
  20. Chapter 8 Brand performance and metrics
    1. Chapter aims and learning outcomes
    2. Assessing brand value
    3. The Brand Value Chain Model (BVCM)
    4. Marketing campaign investment
    5. Campaign quality multiplier
    6. Consumer mindset
    7. Marketplace conditions multiplier
    8. Market performance
    9. Investor sentiment multiplier
    10. Shareholder value
    11. Assumption and implications
    12. Brand valuation methodologies
    13. Market-based valuation approaches (technical valuations)
    14. Brand-based valuation approaches (managerial valuations)
    15. Implications of brand valuation methodologies
    16. Brand audit
    17. Brand inventory
    18. Brand exploratory
    19. Qualitative techniques
    20. Quantitative techniques
    21. Understanding the brand ecology: Consumer ethnography
    22. Chapter review questions
    23. Case study
    24. From measuring to impacting performance
    25. Mathilde Leblond
    26. Questions for discussion
    27. Further reading
    28. References
  21. Chapter 9 Brand growth: Brand architecture and brand extensions
    1. Chapter aims and learning outcomes
    2. Brand architecture and brand hierarchy
    3. Brand architecture
    4. Branded house vs. house of brands
    5. The brand–product matrix
    6. Brand hierarchy
    7. Brand extensions
    8. Types and characteristics
    9. Line extensions
    10. Category extensions
    11. Advantages of brand extensions
    12. Disadvantages of brand extensions
    13. Impact on the parent brand: Spillover effects
    14. Consumer processes for evaluating brand extensions
    15. Categorisation processes
    16. Motivational processes
    17. Thinking styles
    18. Moderating factors
    19. Consumer-related moderating factors
    20. Brand-related moderating factors
    21. Culture-related moderating factors
    22. Competitor-related moderating factors
    23. Chapter review questions
    24. Case study
    25. A case for divergent brand extensions?
    26. Radu Dimitriu
    27. Questions for discussion
    28. References
    29. References
  22. Chapter 10 Brand futures: Technology and innovation in branding strategies
    1. Chapter aims and learning outcomes
    2. Consumer engagement and its dimensions
    3. Defining consumer engagement
    4. Dimensions of consumer engagement
    5. Big data and consumer analytics
    6. Defining big data and its dimensions
    7. Big data, value creation, and competitive advantage
    8. (Anti)social consequences of consumer analytics and data mining
    9. Measuring and facilitating consumer engagement
    10. The Internet of Things (IoT)
    11. Neuromarketing and branding
    12. Definition and process
    13. Cognitive methodologies in neuromarketing
    14. Electroencephalography (EEG)
    15. Magnetoencephalography (MEG)
    16. Functional Magnetic Resonance Imaging (fMRI)
    17. Neuromarketing: Applications in branding
    18. Neuromarketing implications for consumer research
    19. Chapter review questions
    20. Case study
    21. Village Hotels and the Internet of Things (IoT)
    22. Martin Jordan
    23. Digital service without additional cost
    24. A different arrival and departure experience
    25. A better food and beverage experience
    26. In-room service
    27. Summary
    28. Questions for discussion
    29. References
  23. Index
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