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Suddenly Virtual

Release Date: 2021/03/01
ISBN: 9781119793670
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Supercharge your virtual meetings with evidence-based practices from an award-winning team

The shift to virtual meetings was sudden and often traumatic for businesses across all industries as they responded to the global pandemic. Rather than focusing on what worked best, they focused on what worked now . . . which meant closing up the office and being suddenly virtual in nearly every meeting, often without the tools, the training, or the expertise to optimize the new “kitchen table” office. Thankfully, businesses are beginning to be more purposeful in both the tools they use and the approach they take.

This book seeks to be a definitive guide for businesses looking to make their meetings as effective as possible in the ever-evolving “new normal”—leveraging insights from some of the foremost thought leaders in meeting science and on-camera communication.

This book will:

· Highlight new research insights springing from the rapid and exponential adoption of virtual meeting technology

· Discuss the problems, challenges, and pitfalls of meeting in this new modality

· Provide practical, actionable best practices, backed by meeting research that lead to more productive and effective virtual meetings

Perfect for executives, managers, and employees at companies in all industries and of all sizes, Suddenly Virtual provides practical and actionable best practices that lead to more productive and effective remote meetings.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Preface: The Collision and Convergence of Two Areas of Expertise
  6. Acknowledgments
  7. PART ONE: Our New Virtual Reality – A Suddenly Remote Workforce
    1. CHAPTER 1: What Happened to Meetings?
    2. How Did We Get Here?
    3. What Happened to Work?
    4. What Happened to Meetings?
    5. Conclusion
    6. Chapter Takeaways
    7. References
    8. CHAPTER 2: What Happened to Video Communication?
    9. Paving the Way for Virtual Video Communication
    10. Stay at Home becomes “Stay on Zoom”
    11. The Value of Video in a Virtual Meeting
    12. The Value of Video for Internal Meetings
    13. The Value of Video for External Meetings
    14. Conclusion
    15. Chapter Takeaways
    16. References
  8. PART TWO: The Science of Meetings
    1. CHAPTER 3: Best Practices for Meetings Before COVID‐19
    2. Research Exposes Why People Dislike Many Meetings
    3. Before‐Meeting Best Practices
    4. During‐Meeting Best Practices
    5. After‐Meeting Best Practices
    6. The Intuitive Nature of Meeting Science
    7. Conclusion
    8. Chapter Takeaways
    9. References
    10. CHAPTER 4: New Best Practices for Meetings as a Result of COVID‐19
    11. Beyond the Shift from Face‐to‐Face to Video
    12. Amidst the Shift, New Best Practices Emerged
    13. Old Best Practices Still Hold True
    14. Conclusion
    15. Chapter Takeaways
    16. References
  9. PART THREE: The Benefits and Challenges of Video Communication
    1. CHAPTER 5: The Value of Video in the Corporate World
    2. The Risks of Poor On‐Camera Awareness in Video Meetings
    3. Why Is Speaking to a Camera So Much Harder Than Speaking to a Person?
    4. Distraction Danger
    5. A Story from Karin's Perspective
    6. Conclusion
    7. Chapter Takeaways
    8. References
    9. CHAPTER 6: Best Practices for On‐Camera Communication Through a Webcam
    10. The Mental Mindset for Speaking on a Webcam
    11. TRY THIS
    12. The Necessity of Vocal Variety in Virtual Video Presentations
    13. TRY THIS
    14. How Your Body Speaks on a Webcam
    15. TRY THIS
    16. Conclusion
    17. Chapter Takeaways
    18. References
  10. PART FOUR: The Biggest Opportunities and Challenges of Virtual Meetings
    1. CHAPTER 7: Making Every Virtual Meeting a Video Meeting
    2. A Story from Joe's Perspective
    3. Differences in Meeting Satisfaction and Effectiveness by Modality
    4. The Case for Making Every Virtual Meeting a Video Meeting
    5. Caveats to Every Virtual Meeting as a Video Meeting
    6. Motivating Others to Turn on the Video
    7. Case Study: Video Meeting Converts at the Executive Level
    8. Conclusion
    9. Chapter Takeaways
    10. References
    11. CHAPTER 8: Driving Engagement in a Virtual Meeting
    12. A Story from Karin's Perspective
    13. Fighting the Default Position
    14. Meetings and Engagement: Joe's Origin Story
    15. Engaging Meetings in the Virtual World
    16. TRY THIS: For Your Next Meeting
    17. Think Dynamic, Not Linear
    18. Strong Facilitation Is a Must
    19. Leverage Engagement Tools on the Platform
    20. Case Study: Staying Engaged – A Participant Perspective
    21. TRY THIS
    22. Conclusion
    23. Chapter Takeaways
    24. References
    25. CHAPTER 9: Remembering Virtual Meeting Etiquette
    26. A Story from Karin's Perspective
    27. Business Mode from the Spare Bedroom
    28. Being the Best Host
    29. Case Study: Professional Etiquette for the Classroom and the Clinic
    30. Conclusion
    31. Chapter Takeaways
    32. References
    33. CHAPTER 10: Ignoring the Importance of Production Value
    34. Meeting Science and Design Characteristics
    35. Select the Right “Set” – Which Likely Is a Real One
    36. A Story from Joe's Perspective
    37. Case Study: Fake a Zoom Meeting?
    38. Control the Lighting
    39. TRY THIS
    40. Shape Your Shot
    41. Don't Overlook Your Audio
    42. TRY THIS
    43. Conclusion
    44. Chapter Takeaways
    45. References
    46. CHAPTER 11: Building Organizational Culture Through Virtual Meetings
    47. Meeting Culture Is a Reality
    48. Introducing New Employees to a Suddenly Virtual Organization
    49. Case Study: #WeAreLenovo
    50. Conclusion
    51. Chapter Takeaways
    52. References
    53. CHAPTER 12: Empowering Employees on the Tech Front
    54. The Tech Tool Challenge for Remote Work
    55. Fighting Fatigue with the Right Equipment
    56. Who Is Paying for It?
    57. Keeping Up with Technology . . . or Not
    58. A Story from Karin's Perspective
    59. Upgrading Your Software Skills
    60. Best Practices from the Experts
    61. Conclusion
    62. Chapter Takeaways
    63. References
    64. CHAPTER 13: Managing Virtual Meetings Across Global Cultures
    65. People Engage in Meetings Differently Across the World
    66. These Were All Pre–COVID‐19 Differences . . . How Do They Look Now?
    67. Pulling Out Participation in a Global Virtual Meeting
    68. How to Manage Cross‐Cultural Virtual Meetings?
    69. The Importance of Camera Use in Virtual Intercultural Communication
    70. Conclusion
    71. Chapter Takeaways
    72. References
  11. PART FIVE: What's Next in the Suddenly Virtual Meeting World?
    1. CHAPTER 14: Embracing the Hybrid Meeting
    2. A Story from Joe's Perspective
    3. Observations from the Suddenly Remote World
    4. What Does a Hybrid Meeting Look Like?
    5. How to Manage a Hybrid Team
    6. How to Mitigate Work–Family Spillover
    7. A Story from Joe's Perspective
    8. Hybrid Work and Best Practices for Hybrid Meetings
    9. Conclusion
    10. Chapter Takeaways
    11. References
    12. CHAPTER 15: Preparing for the Next Normal in Our Suddenly Virtual Meetings
    13. Caution, You're Only Human
    14. How to Extinguish Bad Meeting Habits
    15. Extinguishing Bad Habits Makes Room for Good Habit Forming
    16. Looking in the Mirror: The Adaptive Improvement Model (AIM) Framework
    17. The Future of Meetings: Looking into the Crystal Ball
    18. Conclusion
    19. Chapter Takeaways
    20. References
  12. Conclusion: Our Own Remote Work Experiment
  13. About the Authors
  14. Index
  15. End User License Agreement
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