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A Wall Street Journal Bestseller

Named a Financial Times top title

How to unleash "human magic" and achieve improbable results.

Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.

Back in 2012, "Everyone thought we were going to die," says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price. Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation.

In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.

This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.

The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future.

Table of Contents

  1. Praise
  2. Title Page
  3. Copyright
  4. Dedication
  5. Contents
  6. Foreword
  7. Introduction
  8. Part One: The Meaning of Work
    1. 1. Adam’s Curse
    2. 2. Why We Work
    3. 3. The Problem with Perfection
  9. Part Two: The Purposeful Human Organization
    1. 4. The Tyranny of Shareholder Value
    2. 5. The Business of Building Cathedrals
    3. 6. Putting a Noble Purpose to Work
    4. 7. How to Turn around a Business without Everyone Hating You
  10. Part Three: Unleashing Human Magic
    1. 8. Moving Past Carrots and Sticks
    2. 9. First Ingredient: Connecting Dreams
    3. 10. Second Ingredient: Developing Human Connections
    4. 11. Third Ingredient: Fostering Autonomy
    5. 12. Fourth Ingredient: Achieving Mastery
    6. 13. Fifth Ingredient: Putting the Wind at Your Back
  11. Part Four: The Case for Purposeful Leadership
    1. 14. How We Lead Matters
    2. 15. The Purposeful Leader
  12. Conclusion: A Call for Action
  13. Notes
  14. Index
  15. Acknowledgments
  16. About the Authors
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