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Book Description

In today’s increasingly diverse, global, interconnected business world, diversity and inclusion (D&I) is no longer just “the right thing to do,” it is a core to leadership competency and central to the success of business. Working effectively across differences such as gender, culture, generation, race, and sexual orientation not only leads to a more productive, innovative corporate culture, but also to better engagement with customers and clients. The Inclusion Dividend provides a framework to tap the bottom line impact that results from an inclusive culture. Most leaders have the intent to be inclusive, but translating that intent into a truly inclusive outcome with employees, customers, and other stakeholders requires a focused change effort. The authors explain that challenge and provide straightforward advice on how to achieve the kind of meritocracy that will result in a tangible dividend and move companies ahead of their competition.

Table of Contents

  1. Cover
  2. Praise for The Inclusion Dividend and Mark Kaplan and Mason Donovan
  3. Title Page
  4. Copyright
  5. Contents
  6. Foreword
  7. Acknowledgments
  8. Introduction
  9. 1 Diversity? Inclusion? What Do We Mean?
  10. 2 The Business Case for Inclusion
  11. 3 Understanding Key D&I Concepts
  12. 4 Framing a Sustainable Inclusion Initiative
  13. 5 Unconscious and Unintentional Bias
  14. 6 Insider–Outsider Dynamics
  15. 7 Dimensions of Difference
  16. 8 Critical Leadership Competencies
  17. 9 Change Strategies for Creating Inclusion
  18. Conclusion
  19. Index
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