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Book Description
In the Second Edition of the successful book, The Truth About Getting the Best From People, Martha Finney shares over 60 proven principles for achieving employee engagement one-hundred percent of the time. This new edition features more than 15 new truths including: managing virtual teams, building persuasive skills, tuning into your own unconscious biases, managing multiple generations, and identifying and cultivating individual high performers.
Table of Contents
- Title Page
- Copyright Page
- Praise for the First Edition
- Dedication Page
- Contents
- Introduction
- Part I. The Truth About Employee Engagement
- Truth 1. You don’t need the carrot or the stick
- Truth 2. You have direct influence over your employees’ passion quotient
- Truth 3. You get the best by giving the best
- Truth 4. It’s not money that motivates
- Truth 5. Employee engagement isn’t for sissies
- Truth 6. Real engagement gains happen after survey scores come in
- Part II. The Truth About Yourself
- Truth 7. Your behaviors are your brand
- Truth 8. You can’t give what you don’t have
- Truth 9. “Best” doesn’t mean the same thing to everyone
- Truth 10. Think you’re a great leader? Think again
- Truth 11. You could be your own worst employee
- Truth 12. Visionary or beat cop? Your choice
- Truth 13. Your health may be compromising your leadership effectiveness
- Truth 14. You don’t have to be perfect
- Truth 15. Your career can recover from an engagement hit
- Part III. The Truth About Engaged Cultures
- Truth 16. Employee happiness is serious business
- Truth 17. Great leaders make their people cry
- Truth 18. Better questions lead to better answers
- Truth 19. Individual passion builds a passion-fueled customer service culture
- Truth 20. Authentic is better than clever
- Truth 21. Retention begins with hello
- Truth 22. The bad will do you good
- Truth 23. Your biggest complainer may be your best supporter
- Truth 24. You can sell an unpopular decision
- Truth 25. Flex is best
- Truth 26. Nobody cares if you don’t mean to be mean
- Truth 27. Controlling your temper is a labor-saving device
- Truth 28. There is no “but” in “I’m sorry”
- Part IV. The Truth About Motivation
- Truth 29. Engagement happens one person at a time
- Truth 30. If you’re a manager, you’re a career coach
- Truth 31. The candidates you’re seeking may not be the ones you need
- Truth 32. Ask for cheese—you might get the moon
- Truth 33. You lead better when you get off your pedestal
- Truth 34. Trust is your strongest persuasion tool
- Truth 35. If they aren’t buying it, they aren’t doing it
- Truth 36. Overselling an opportunity can cost you precious talent
- Truth 37. Focusing on what’s right can help solve what’s wrong
- Truth 38. High performers are motivated by a piece of the action
- Truth 39. All the generations want the same things
- Part V. The Truth About Performance
- Truth 40. Compassion promotes performance
- Truth 41. A hot star can brighten your whole team
- Truth 42. B players are your A team
- Truth 43. High performers have enough coffee mugs
- Truth 44. Discipline deepens engagement
- Truth 45. You don’t have to inherit the problem employees
- Truth 46. Performance appraisals are really about you
- Truth 47. New hires can inspire current employees
- Truth 48. Terminations are an engagement tool
- Part VI. The Truth About Creativity
- Truth 49. Innovation begins with y-e-s
- Truth 50. Everyone can be creative
- Truth 51. You stand between inspiration and implementation
- Truth 52. Failures promote progress
- Truth 53. People don’t quit their bosses, they quit their colleagues
- Truth 54. Extreme pressure kills inspired performance
- Truth 55. Creativity is a balancing act
- Part VII. The Truth About Communication
- Part VIII. The Truth About Teams
- References
- About the Author
- FT Press