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Book Description

Like a good story, successful design is a series of engaging moments structured over time. The User’s Journey will show you how, when, and why to use narrative structure, technique, and principles to ideate, craft, and test a cohesive vision for an engaging outcome. See how a “story first” approach can transform your product, feature, landing page, flow, campaign, content, or product strategy.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. How to Use This Book
  5. Frequently Asked Questions
  6. Foreword
  7. Introduction
  8. Chapter 1: Mapping the Story
    1. Making Things Go BOOM!
    2. Why Story?
  9. Chapter 2: How Story Works
    1. Story Has a Structure
    2. Building Products with Story
  10. Chapter 3: Concept Stories
    1. What Is a Concept Story?
    2. How Concept Stories Work
    3. Avoiding the Anticlimactic
    4. Supporting the Story
    5. Mapping a Concept Story
    6. Finding the Concept Story at FitCounter
  11. Chapter 4: Origin Stories
    1. What Is an Origin Story?
    2. How Origin Stories Work
    3. Mapping an Origin Story
    4. Case Study: Slack
    5. Case Study: FitCounter’s Origin Story
  12. Chapter 5: Usage Stories
    1. What Is a Usage Story?
    2. How Usage Stories Work
    3. Case Study: Twitter
    4. Mapping the Usage Story
    5. How Big Should Your Story Be?
    6. Case Study: FitCounter
  13. Chapter 6: Finding and Mapping Your Story
    1. Listen
    2. Use the Smile Test
    3. Measure
    4. Case Study: SmallLoans—a Cliffhanger
    5. Innovate: What If?
    6. Borrow: Stories as Proofs of Concept
  14. Chapter 7: Using Your Story
    1. Illustrate Your Story with Strategic Tools
    2. Write Your Story
    3. Act It Out
    4. Elevator Pitch
    5. Putting It All Together
  15. Chapter 8: Rules of Thumb
    1. Stories Are Character-Driven
    2. Characters Are Goal-Driven
    3. Goals Can Change
    4. Goals Are Measurable
    5. Conflict Is Key
    6. Math Is Fun
    7. Choose Your Own Adventure
    8. Make Things Go Boom!
  16. Index
  17. Acknowledgments
  18. About the Author
  19. Footnotes
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