Be mindful, empathetic, and authentic—even on-screen.

Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging.

Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into the conversation, and make real connections.

This volume includes the work of:

  • Amy C. Edmondson
  • Mark Mortensen
  • Heidi K. Gardner
  • Amanda Sinclair

How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Table of Contents

  1. Cover
  2. Series Page
  3. Title Page
  4. Copyright
  5. Contents
  6. 1. WFH Is Corroding Our Trust in Each Other
  7. 2. What Psychological Safety Looks Like in a Hybrid Workplace
  8. 3. Write Down Your Team’s Unwritten Rules
  9. 4. The Endless Digital Workday
  10. 5. Find Your Focus and Stop Zoning Out in Zoom Meetings
  11. 6. Elevate Your Presence in a Virtual Meeting
  12. 7. Make Time for Small Talk in Your Virtual Meetings
  13. 8. Yes, Virtual Presenting Is Weird
  14. 9. Five Ways to Reduce Rudeness in the Remote Workplace
  15. 10. Stay Mindful When You’re Working Remotely
  16. Index