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This book provides insights and process details of how to design and build disruptive innovations, so that you are not flying blind or just throwing darts in an effort to pivot/expand to the online order fulfillment world.

The fulfillment machine is the delivery side infrastructure of an online business, it is the physical and digital innovations which make it possible to immediately deliver customer orders. Customers want to order everything, while sitting on their couch and they want immediate fulfillment. Fast fulfillment is happening, and everyone knows that, but most are scared of it.

Many experts describe the wonders of online retail, but none explains what fast fulfillment is or propose a solution to building a fast fulfillment machine. Managers are frustrated just reading about how great Amazon is, and how startups are innovating fantastic technology driven processes. Here is the book, written in a simple easy to read style which unravels the technical mystery of the fulfillment machine. It levels the knowledge field, reveals the secrets of fast fulfillment, and helps the reader construct a plan to innovate and be ready to face the disruptors.

What is happening in retail is contagious across industries, there are no wide moats. Managers and engineers are rushing to redesign their supply chains into fast fulfillment machines. This book provides insights and process details of how to design and build disruptive innovations, so that you are not flying blind or just throwing darts in an effort to pivot/expand to the online order fulfillment world. The book does not story-tell the fast fulfillment machine, it is informative and instructive.

Table of Contents

  1. Cover
  2. Half-Title Page
  3. Title Page
  4. Copyright
  5. Description
  6. Contents
  7. Foreword
  8. Acknowledgments
  9. Chapter 1 Paradigm Shift in Retailing Logistics—Fulfillment
  10. Chapter 2 The Evolution of Online Retail
  11. Chapter 3 Speed—The Necessary Condition
  12. Chapter 4 Mathematics of Fast Fulfillment
  13. Chapter 5 Innovative Differentiators
  14. Chapter 6 Last Mile Fulfillment
  15. Chapter 7 Humans and Automation
  16. Chapter 8 Brownian Organization
  17. Chapter 9 Modeling and Optimization
  18. Chapter 10 Machine Building
  19. Chapter 11 Team Innovation
  20. Appendix: Innovation Toolbox
  21. Bibliography
  22. About the Author
  23. Index
  24. Backcover
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