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How To Build High-Performance Teams
Author
Donald H Weiss
Release Date: 1991/11/01
ISBN: 9780761213758
Topic:
Business
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Book Description
Here’s a step-by-step process to recruit, empower and lead teams.
Table of Contents
Cover Page
Title Page
Copyright Page
Contents
About This Course
How to Take This Course
Introduction
1 What Is a High-Performance Team?
Introduction: The Challenge
What Is a Team?
High-Performance Teams
A Self-Generated Commitment
Agreement Through Consensus
A Healthy Degree of Conflict and Creativity
Communication
Empowerment
When to Form a Team
Benefits of Teamwork
Benefits to Individuals
Benefits to Managerial Personnel
Benefits to the Organization
Barriers to Effective Teamwork
Organizational Barriers
Managerial Barriers
Employee Barriers
Support for High-Performance Teams
Organizational Support
Managerial Support
Employee Support
Conclusion
Instructional Programming
2 Managing the Inner Workings of High-Performance Teams
Team Formation and Development
Introducing
Stage Setting
Probing and Testing
Creating
Producing
Maintaining
Dynamics of Task and Process
The Task Dynamic
Process Dynamics
Team Dynamics and Team Development
Effective Individual Behaviors
Managing the Team’S Dynamics
Modeling Behavior
Monitoring Devices
Daily Log or Diary
Sociograms
Conclusion
Instructional Programming 2
3 Managing Team Progress Tow ard Its Goals
Managing the Team’S Task Dynamics
Gantt Charts
Pert or CPM?
Pert Charting
Managing the Team’s Process Dynamics
Heal thy Conflict, Disruptive Competition
Dysfunctional Task and Process Behaviors
Managing Dysfunctional Behaviors
Encouraging Teamwork
Recognized Needs
Motivations
Conclusion
Instructional Programming 3
4 Managing the Team’s Communication
The Team’s Language
Communication Within the Group
Encouraging Dialogue
Opening Doors
Barriers Created by Team Leaders
Encouraging Collaboration
Listening
Advice
Candor
Nonverbals
Speaking
Domineering Practices
Providing Information
Impatience with Disagreement
Cutting People Off
Imparting Information
Finishing Sentences
Passive Roadblocks
Slow Response
Expressing Feelings
Resisting Conflict
Listening and Not Talking
Preventing Arguments
Breaking Down Barriers Created by Team Members
Managing Team Communication
External Communication
Goals and Standards
State of the Organization
Team Progress
Problems /Resources
Performance Reviews
Conclusion
Instructional Programming 4
5 Managing Team Problems
Expect the Unexpected
Problems Created by Change
Flight or Fright
Apathy
Groputhink
Barriers Other Than Fright
Fight (or Ways to Confront Team Problems)
Creative Problem Solving in Teams
Types of Problems
Problem-Solving Activities
Conclusion
Instructional Programming 5
6 How to Lead a Self-Managed team
Self-Management and Transformational Leadership
Beyond Participation: Characteristics of Self-Managed Teams
The Value of Self-Managed Teams
Benefits to the Manager
Benefits to Team Members
Organizational Benefits
Steps for Creating a Self-Managing Team
Managerial and Unit Objectives
Responsibilities, Authority, and Accountability
Organizational Demands and Customs
Projecting Work
Available Resources
Communication
Barriers to Creating Self-Managed Teams
Organization-Created Barriers
Manager-Created Barriers
Teammate-Created Barriers
Imposition
Ignorance
Stagnation
Fear
Eagerness
Power Playing
Training for Self-Managed Teams
Conclusion
Instructional Programming 6
Appendix 1: The Critical Path Method
Appendix 2: Ways to Motivate Other People
Appendix 3: Communication Feedback
Appendix 4: Team Dynamics Analysis
Bibliography
The First Examination
The Practice Case
The Examination Case
Selected Readings
Index
Footnotes
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