Cover image for ISO 9001:2015 A Pocket Guide

ISO 9001:2015 A Pocket Guide

Author Nick Orchiston , Steve Watkins
Release Date: 2016/05/01
ISBN: 9781849288132
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Book Description

ISO 9001:2015 – A Pocket Guide is a handy reference book that provides an overview of the ISO 9001 quality management standard. This is the perfect introduction to the Standard, and will help ensure the quality of your products and services, increase customer satisfaction, and enhance your business’s efficiency.

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. Introduction
    1. Understanding this dynamic is the foundation of quality management.
  6. Chapter 1: What is a Quality Management System?
    1. Applying a standard
  7. Chapter 2: A Brief History of Quality Management and ISO 9001
  8. Chapter 3: Useful Definitions
    1. Quality
    2. Context of the organisation
    3. Documented information
    4. Inputs and outputs
    5. Interested parties
    6. Products and services
    7. Risk-based thinking
  9. Chapter 4: Requirements of ISO 9001:2015
    1. Plan-Do-Check-Act
  10. Chapter 5: Context of the organization
    1. Clause 5 – Leadership
    2. Clause 6 – Planning
    3. Clause 7 – Support
    4. Clause 8 – Operation
    5. Clause 9 – Performance evaluation
    6. Clause 10 – Improvement
  11. Chapter 6: Certification
    1. Do I have to certify?
    2. Certification is an expensive disruption
    3. There’s so much documentation involved
    4. Certification won’t guarantee quality
    5. Can’t my customers audit my quality processes instead of paying for a certification body?
    6. The certification auditor is just looking for problems
    7. Maintaining quality
  12. ISO 9001 Resources
    1. Green papers
    2. Transition tools
    3. Gap analysis
    4. Documentation toolkits
    5. Consultancy
  13. ITG Resources
18.119.135.202