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ITIL 4: High-velocity IT Reference and Study Guide

Author itSMF UK , AXELOS
Release Date: 2021/02/01
ISBN: 9780113318032
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ITIL 4: High-velocity IT Reference and Study Guide” will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 High-velocity IT, the entire pathway of ITIL 4 Managing professional and want a great, quick and easy way to study and have a source of ongoing reference.

Table of Contents

  1. Cover Page
  2. Copyright Page
  3. Contents
  4. Foreword
  5. Acknowledgements
  6. About this guide
  7. 1 Introduction
  8. 2 Key terms and concepts
    1. 2.1 Overview of high-velocity IT
    2. 2.2 Key terms
    3. 2.3 High-velocity IT objectives
    4. 2.4 Key characteristics of high-velocity IT
    5. 2.5 Service-dominant logic
  9. 3 High-velocity IT across the ITIL model
    1. 3.1 Four dimensions of service management
    2. 3.2 Service value system
    3. 3.3 Service value chain
    4. 3.4 Digital product lifecycles
  10. 4 High-velocity IT culture
    1. 4.1 Key behaviour patterns
    2. 4.2 Models and concepts
  11. 5 High-velocity IT techniques
    1. 5.1 Techniques for valuable investments
    2. 5.2 ITIL practices contributing to valuable investments
    3. 5.3 Techniques for fast development
    4. 5.4 ITIL practices contributing to fast development
    5. 5.5 Techniques for resilient operations
    6. 5.6 ITIL practices contributing to resilient operations
    7. 5.7 Techniques for co-created value
    8. 5.8 ITIL practices contributing to co-created value
    9. 5.9 Techniques for assured conformance
    10. 5.10 ITIL practices contributing to assured conformance
  12. 6 Taking the HVIT examination
    1. 6.1 Purpose of the ITIL 4 HVIT qualification
    2. 6.2 Examination overview
    3. 6.3 Question type examples
    4. 6.4 Examination modalities
  13. 7 The ITIL 4 certification scheme
    1. 7.1 ITIL Foundation
    2. 7.2 ITIL Managing Professional stream
    3. 7.3 ITIL Strategic Leader stream
    4. 7.4 ITIL Master
    5. 7.5 ITIL and the T-shaped individual
  14. 8 ITIL 4: High-velocity IT syllabus
  15. End notes
  16. Further information
13.59.36.203