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ITIL 4 Foundation Revision Guide

Author AXELOS
Release Date: 2019/11/01
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Book Description

The ITIL 4 Foundation Revision Guide, written by experts and endorsed by itSMF UK, complements the core content in the ITIL 4 Foundation manual and enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, as well as provide exam hints and support to maximise ITIL 4 Foundation success.

Table of Contents

  1. Copyright Page
  2. Contents
  3. Foreword
  4. Acknowledgements
  5. About this guide
  6. 1 Introduction
    1. 1.1 IT service management in the modern world
    2. 1.2 ITIL 4
    3. 1.3 Structure and benefits of ITIL 4
  7. 2 Key concepts of service management
    1. 2.1 Key definitions
    2. 2.2 Creating value with services
    3. 2.3 Service relationships
  8. 3 The ITIL guiding principles
    1. 3.1 The nature of the guiding principles
    2. 3.2 Use of guiding principles
  9. 4 The four dimensions of service management
    1. 4.1 Organizations and people
    2. 4.2 Information and technology
    3. 4.3 Partners and suppliers
    4. 4.4 Value streams and processes
    5. 4.5 External factors
  10. 5 The ITIL service value system
    1. 5.1 Purpose
    2. 5.2 Overview of the SVS
  11. 6 Service value chain
    1. 6.1 Purpose
    2. 6.2 Overview of the service value chain
  12. 7 ITIL management practices
    1. 7.1 Purpose statements
    2. 7.2 Definition of terms
    3. 7.3 Understanding the ITIL management practices
  13. 8 Taking the Foundation examination
    1. 8.1 Purpose of the ITIL 4 Foundation examination
    2. 8.2 Examination overview
    3. 8.3 Question types
    4. 8.4 Examination modalities
  14. 9 The ITIL 4 certification scheme
    1. 9.1 ITIL Foundation
    2. 9.2 ITIL Managing Professional stream
    3. 9.3 ITIL Strategic Leader stream
    4. 9.4 ITIL Master
    5. 9.5 ITIL and the T-shaped individual
  15. 10 ITIL 4 Foundation syllabus
  16. Further information
3.148.102.90