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Book Description

Part of the Managing Professional series, this publication provides higher-level guidance, following ITIL 4 Foundation. It is ideal for IT professionals who are working in digital transformation projects and towards high-velocity environments. This publication helps you understand the High-velocity IT module towards Managing Professional, as well as provide daily expert reference guidance for day-to-day problems.

Table of Contents

  1. Copyright Page
  2. Contents
  3. List of figures
  4. List of tables
  5. Foreword
  6. Preface
  7. About the ITIL 4 publications
  8. About the ITIL story
  9. ITIL Foundation recap
  10. Chapter 1: Introduction
    1. 1.1 Audience and scope
    2. 1.2 Background and context
  11. Chapter 2: Key concepts of high-velocity IT
    1. 2.1 High-velocity IT
    2. 2.2 Digital technology
    3. 2.3 Digital organizations
    4. 2.4 Digital transformation
    5. 2.5 High-velocity IT objectives and key characteristics
    6. 2.6 Adopting the ITIL service value system to enable high-velocity IT
    7. 2.7 Summary
  12. Chapter 3: High-velocity IT culture
    1. 3.1 Key behaviour patterns
    2. 3.2 Models and concepts of HVIT culture
    3. 3.3 ITIL guiding principles
    4. 3.4 Summary
  13. Chapter 4: High-velocity techniques
    1. 4.1 Techniques for valuable investments
    2. 4.2 Techniques for fast development
    3. 4.3 Techniques for resilient operations
    4. 4.4 Techniques for co-created value
    5. 4.5 Techniques for assured conformance
    6. 4.6 Summary
  14. Chapter 5: Conclusion
  15. End note: The ITIL story
  16. Further research
  17. Glossary
  18. Acknowledgements
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