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Healthcare organizations cry out for a toll to decrease untoward events and bridge the communication gap between professional clinical teams and clients. Discover how to guide your team to creatively problem-solve, build emotional and social intelligence, increase workplace safety and employee retention, and guarantee client satisfaction with the results-don’t-lie Improv to Improve Healthcare system.

Table of Contents

  1. Cover
  2. Half-Title Page
  3. Title Page
  4. Copyright
  5. Dedication
  6. Description
  7. Contents
  8. Testimonials
  9. Previous Works
  10. Foreword
  11. The Improv Principles
  12. Preface
  13. Preface—2nd Edition
  14. Acknowledgments
  15. Part One The Science
    1. Chapter One Elude
  16. Part Two The Art of the ‘Tudes
    1. Chapter Two Attitude or What’s Love Got to Do With It?
    2. Chapter Three Blocking Versus Beatitudes (Blessings)
    3. Chapter Four Fortitude or Courage Versus Fear
    4. Chapter Five Gratitude Versus Driving
    5. Chapter Six Fratitude
    6. Chapter Seven Aptitude and Amplitude
    7. Chapter Eight Certitude Versus Waffling
    8. Chapter Nine Verisimilitude Versus Story-Tude
    9. Chapter Ten Finalitude
  17. Appendix A
  18. Appendix B
  19. Glossary
  20. Notes
  21. References
  22. About the Author
  23. Index
  24. Backcover