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Book Description

Improving Convention Center Management Using Business Analytics and Key Performance Indicators presents sound practical advice from an author who successfully lived the experience. Transitioning from a traditional business model to one that is data driven and entrepreneurial can be difficult. This book explains the rationale and importance of each indicator along with data collection issues and presentation advice. It guides you through that process from launch and trial, up to making analytics an indispensible part of your management strategy.

Book Description

Improving Convention Center Management Using Business Analytics and Key Performance Indicators presents sound practical advice from an author who successfully lived the experience. Transitioning from a traditional business model to one that is data driven and entrepreneurial can be difficult. This book explains the rationale and importance of each indicator along with data collection issues and presentation advice. It guides you through that process from launch and trial, up to making analytics an indispensible part of your management strategy.

Table of Contents

  1. Cover
  2. Half-Title Page
  3. Title Page
  4. Copyright
  5. Abstract
  6. Contents
  7. Introduction
  8. Chapter 1 Convention Center Business Fundamentals
  9. Chapter 2 Sales and Marketing
  10. Chapter 3 Earned (or Operating) Revenue Details
  11. Chapter 4 Operating Expense Details
  12. Chapter 5 KPIs Applied: The Case of the Contradictory KPIs
  13. Chapter 6 Customer Service
  14. Chapter 7 Security and Safety
  15. Chapter 8 Facility Condition, Readiness, and Capital Spending
  16. Chapter 9 Human Resources (HR)
  17. Chapter 10 Sustainability
  18. References
  19. About the Author
  20. Index
  21. Backcover
44.203.219.117