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A timely and hands-on resource informed by lessons learned from Fortune 500 CEOs and executives

Leading at a Distance provides executives with the necessary skills to successfully lead in the new virtual workplace, backed by the research and expertise of global leadership firm Spencer Stuart. Although working remotely is not new, the global pandemic has placed virtual work at the center of everyday life. And it has thrust workforce strategies to the core of business operations globally. As the shift towards large-scale virtual work continues to grow and become a permanent fixture—by some estimates, 30% of the workforce will be working virtually – leaders must understand how to build virtual work environments that foster connected, engaged, and high-performing teams. Although some forward-thinking companies and not-for-profit organizations have made significant investments in technology and virtual collaboration, many others have simply joined the “Zoom culture” without fully appreciating what it takes to operate effectively at a distance on a sustained basis.

Leading at a Distance is a timely, research-based, and highly practical guide for developing and implementing strategies for conducting high-impact virtual work, building trust, and enhancing team unity. Designed to help leaders shape organizational culture remotely, this must-have resource demonstrates how to conduct virtual onboarding for senior leaders, build top teams from a distance, manage accountability in the new virtual environment, and much more. A hands-on toolkit filled with compelling examples, expert insights, and invaluable advice, this book:

  • Provides clear guidance on establishing effective leadership in the virtual workplace
  • Offers practical approaches for establishing strong relationships, increasing employee engagement, and coaching from a distance
  • Addresses ways to keep geographically dispersed team members aligned and accountable
  • Illustrates creative ideas for boosting team morale
  • Features an overview of the unique challenges facing leaders in the virtual workplace
  • Discusses often-overlooked topics such as virtual hiring and onboarding

Leveraging the authors' in-depth research and consulting experience, Leading at a Distance is required reading for anyone needing to adapt to a virtual way of working and develop their virtual leadership skills to maximize organizational effectiveness and performance.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Preface: “The Most Obscure PhD in History”: The Story Behind This Book
  6. Introduction: The Virtual Revolutionintroduction
    1. Accelerating an Existing Trend: Virtual Work Is Here to Stay
    2. A Tale of Three Perspectives
    3. Our Perspective: Working and Leading at a Distance Is Here to Stay
    4. The Big Questions
    5. Notes
  7. CHAPTER 1: What We Learned from the Pandemic: Our Research Shows Remote Work Is Here to Stay
    1. Our Research on the Virtual Experience During a Pandemic
    2. Key Findings
    3. The Bottom Line
    4. Notes
  8. CHAPTER 2: No Trust = No Team: The Formula for Building Cohesive Relationships Virtually
    1. Warning Signs of Low Trust
    2. Examples of Low Trust
    3. Examples of High Trust
    4. Building Trust in a Virtual Team: The Credibility Factor
    5. The Bottom Line
    6. Note
  9. CHAPTER 3: What Does Good Look Like? Profile of High-Performing Virtual Teams
    1. Team Composition
    2. Communication and Training
    3. Leadership and Management
    4. Common Problems That Hurt Virtual Team Performance
    5. The RAMP Model
    6. The Bottom Line
  10. CHAPTER 4: How to RAMP Up Your Virtual Team's Performance: A Blueprint for Success
    1. Tips to “RAMP Up” Your Virtual Team Performance
    2. Conversation Channels
    3. Team-Building Software
    4. Videos of Company Events
    5. Quizzes
    6. Virtual Photo Competitions and Submissions
    7. Coffee Meetings, Team Challenges, or Pizza Parties via Video
    8. Digital “Bonfires”/All Company Meetings
    9. The Bottom Line
  11. CHAPTER 5: Out of Sight, Not Out of Mind: How to Inspire and Motivate from Afar
    1. Find Ways to Recognize and Reward Employees
    2. Get to Understand the Values of Your Remote Team Members
    3. Help the Team Find Its “Why?” and Then Focus on the “How”
    4. Create a Sense of Purpose and then Focus on the “How”
    5. Become a Storyteller
    6. The Bottom Line
    7. Notes
  12. CHAPTER 6: “You're on Mute”: The Ultimate Guide for Hosting Virtual Meetings
    1. Before the Meeting
    2. Running the Meeting
    3. The Five Types of Disruptors in Virtual Meetings and How to Handle Them
    4. A Few Important Caveats About Media Richness: Video Burnout
    5. The Bottom Line
    6. Notes
  13. CHAPTER 7: Hiring Without a Handshake: Discovering Successful Virtual Leaders
    1. Create a Dynamic Profile That Reflects Your Future Needs
    2. Defining the Requirements: What Should I Look for in a Great Virtual Leader?
    3. Walk the Talk: Virtual Interview Best Practices
    4. Virtual Hiring: A Net Benefit for All
    5. The Bottom Line
    6. Notes
  14. CHAPTER 8: Surviving Day One: A Toolkit for Remote Onboarding
    1. Onboarding CEOs and Senior Executives
    2. Four General Onboarding Recommendations
    3. Conclusion
    4. The Bottom Line
    5. Notes
  15. CHAPTER 9: Continuous Improvement: High-Impact Coaching and Accountability at a Distance
    1. Principles of Virtual Coaching
    2. Managing Accountability
    3. Setting People Up for Success
    4. After-the-Fact Accountability Booster: Three Coaching Questions
    5. The Bottom Line
    6. Notes
  16. CHAPTER 10: The Culture Conundrum: Building and Sustaining Culture Virtually
    1. Party Time: Creative Ideas for Hosting Culture-Boosting Events
    2. The Bottom Line
    3. Notes
  17. Afterword: The Virtual Road Ahead
    1. Some Sectors Are More Suited to Virtual Work
    2. The Gender Gap May Grow Even Wider
    3. Leaders Will Be More Selective with Business Travel
    4. Technology and Innovation Will Accelerate Virtual Work
    5. For Some People, Remote Work Will Be Unsustainable
    6. In a Virtual World, Everyone Must Behave Like a Leader
    7. The Hybrid Model Will Present New Kinds of Challenges
    8. Notes
  18. Acknowledgments
    1. Acknowledgments from Jim Citrin
    2. Acknowledgments from Darleen DeRosa
  19. About the Authors
  20. Index
  21. End User License Agreement
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