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Book Description

Want better results? Talk less and listen more.

Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities.

When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.

Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to:

  • Avoid the urge to criticize, question, or advise
  • Focus on the speaker’s point of view
  • Ask the right questions, in the right order
  • Restate the speaker’s key points and keep the conversation moving
  • Read people’s feelings and reflect them back
  • Find solutions together

Skilled listeners experience fewer conflicts, make better decisions, and discover opportunities that others might miss. No amount of talking beats great listening!

Table of Contents

  1. Cover
  2. Half title
  3. Title
  4. Dedication
  5. Contents
  6. Introduction: What This Book Will Do for You
  7. Part I Why Improve Your Listening?
    1. 1. Quality Listening Enhances Work Relationships
    2. 2. Listening Well Is Good Business
    3. 3. A Good Listener Is a Rare Find
    4. 4. Quality Listening Strengthens Personal Relationships
  8. Part II Do’s and Don’ts of Great Listening
    1. 5. Trouble Spots in the Talking–Listening Process
    2. 6. Identifying Your Listening Missteps
    3. 7. Reducing Major Missteps
    4. 8. Skill-Based Listening
    5. 9. Whose Turn Is it?
    6. 10. Focus Your Attention
    7. 11. Be a Great Asker
    8. 12. Creating and Sequencing Productive Questions
  9. Part III Reflecting Content
    1. 13. Reflective Listening: Antidote to Miscommunication
    2. 14. Paraphrase What’s Important
    3. 15. Listen Through the Pauses
  10. Part IV Reading and Reflecting Other People’s Feelings
    1. 16. Why Listen to People’s Feelings?
    2. 17. “Read” People’s Feelings
    3. 18. Reflect Feelings and Meanings
  11. Part V Things to Keep in Mind
    1. 19. Wrap It Up with a Summary Reflection
    2. 20. Results-Focused Listening
    3. 21. The Listening Spirit
    4. 22. Make Great Listening Part of Your Everyday Life
  12. Appendix
  13. Endnotes
  14. Index
  15. Free Sample from People Styles at Work . . . and Beyond
  16. About AMACOM Books
  17. Copyright
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