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People Operations

Release Date: 2021/06/01
ISBN: 9781119785231
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How the Best Companies are Skipping HR and Winning the Future of Work with People Ops

People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration—"paperwork"—and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people.

You'll receive the end-to-end guide to:

  • Digitizing legacy HR functions
  • Using robots for the busywork you hate
  • Employing software to design and improve your employee experience
  • Assembling and empowering your "people team"
  • Utilizing the included plans and templates to guide each stage of your business transformation

Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.

Table of Contents

  1. Cover
  2. Praise for People Operations
  3. Title Page
  4. Copyright
  5. Dedication
  6. Preface: Leveling the Playing Field for the “Other 99 Percent”
    1. We Get It: It's Hard to Be a Small Business
    2. How This Book Helps Tilt the Advantage
    3. Where to Start: With Your Advantage
  7. PART I: The Rise of People Operations
    1. CHAPTER 1: The Great Pivot: The New Work Order!
    2. Here Come the Robots
    3. The Rise of the Fluid Workforce
    4. The Office is Dying … Kind Of
    5. Your Employees Don't Work for You
    6. CHAPTER 2: So Long, HR
    7. Quick History of a Controversial Topic
    8. Why Everyone Loves to Hate HR
    9. But, HR Matters … a Lot
    10. An Identity Crisis
    11. CHAPTER 3: The Rise of People Ops
    12. People Ops Defined
    13. Work That Really Matters
    14. What People Ops is Not
    15. The Shift to People Ops
    16. The People Ops Methodology
    17. The Benefits of People Ops
    18. Why Is People Operations Such a Hot Topic Now?
    19. CHAPTER 4: People Ops in Action
    20. Introducing the People Ops Maturity Model
    21. What Does People Ops Maturity Mean and How Does It Work?
    22. The People Ops Roadmap
  8. PART II: Automate HR: Kill Paperwork
    1. CHAPTER 5: Make the Stuff You Have to Do Easy (Go Digital)
    2. Automation: The Power Behind the People Team
    3. Keys and Benefits to Automating HR
    4. Where to Begin
    5. CHAPTER 6: Step 1: Create Digital Employee Records
    6. Create an HR System of Record
    7. Digitize Your Org Chart
    8. Keep All Employee Documents in the Cloud with E‐Signatures
    9. Define User Permissions for Your HR and Employee Data
    10. Important Tips When Building Out Your HR System of Record
    11. Hey, Congrats … Step 1 Is Now Complete!
    12. CHAPTER 7: Step 2: Automate Hiring and Onboarding
    13. How to Automate Hiring
    14. How to Automate Onboarding
    15. What to Look for in Hiring and Onboarding Technology
    16. And Just Like That, Step 2 is Complete!
    17. CHAPTER 8: Step 3: Automate Time and Pay
    18. How to Automate Time and Attendance and Pay
    19. What to Look for in Time and Pay Technology
    20. Boom! You Just Finished Step 3!
    21. CHAPTER 9: Step 4: Automate Health Insurance Benefits
    22. How to Automate Your Health Benefits Administration
    23. What to Look for in Benefits Administration Technology
    24. Way to Go—You Just Finished Step 4!
    25. Tie It All Together: Create and Upload Your Digital Employee Handbook!
  9. PART III: Build an Incredible Employee Experience
    1. CHAPTER 10: The Bones of a Successful People Operation
    2. Aligning to Business Goals
    3. Focus on Productivity
    4. CHAPTER 11: Employee Motivation
    5. Breaking Down the Fiscal Impact of Motivation
    6. Employee Motivation Models
    7. Building the Motivation Muscle in Your Company
    8. CHAPTER 12: Fair Pay
    9. The Three Components of a Strong Compensation Strategy
    10. Taking Compensation to Mastery Level: Using Pay Data to Inform the Business
    11. CHAPTER 13: Rethink Communication
    12. What Is a Communications Strategy?
    13. Positioning a Communications Plan as a Critical Value‐Add to the Business
    14. Attributes of an Effective Communicator
    15. What You Say and How and Where You Say It
    16. Communication Tech Tips
    17. Measuring Success
  10. PART IV: Unleash Your Workforce
    1. CHAPTER 14: Performance Alignment
    2. Pillar 1: Performance Alignment Aligns to the Overarching Business Goals
    3. Pillar 2: Performance Alignment Occurs Frequently and Consistently
    4. Pillar 3: Performance Alignment Is Measurable and Adaptable
    5. Pillar 4: Performance Alignment Drives the Intended Actions
    6. Pillar 5: Performance Alignment Treats Your People as Adults
    7. Putting It All Together, Rolling Out the Plan
    8. CHAPTER 15: Closing the Engagement Gap
    9. Ask Questions
    10. Assimilate Answers
    11. Develop Employees
    12. Reward Great Work
    13. Measure Engagement
    14. Types of Engagement Surveys
    15. Empirical Measurement of Employee Engagement
    16. A Note on How You Track Employee Engagement Data
    17. Iterate How You Work
    18. Closing the Gap
    19. CHAPTER 16: Creating a Diverse, Equitable, and Inclusive Workplace
    20. Documenting Your DEI Philosophy and Vision
    21. Creating Subtle Shifts in Culture
    22. CHAPTER 17: Making Remote Work, Work
    23. Knowing If Remote Work Can Work for You
    24. You're Going Remote! Now What?
    25. Remote Work Could Change Your Hiring and Onboarding Process
    26. The Future of Remote Work
  11. PART V: The Future of People Operations
    1. CHAPTER 18: The Rise of the CPO: Building a Modern People Ops Team
    2. What a POPS Pro Should Bring to Your Business Plan
    3. The POPS Organization
    4. Tips on Team Building
    5. CHAPTER 19: Measuring People Ops
    6. From Gut Instinct to Data‐Driven Decisions
    7. People Analytics: Metrics That Matter
    8. How to Track Your Progress
    9. CHAPTER 20: POPS Technology
    10. The Shortcomings of HR Technology
    11. A Better Way
    12. CHAPTER 21: Turning POPS into a Competitive Advantage
  12. APPENDIX APPENDIXDigital Tools and Resources
  13. Glossary
  14. References
  15. Acknowledgments
  16. About the Authors
    1. Jay Fulcher
    2. Kevin Marasco
    3. Tracy Cote
  17. Index
  18. End User License Agreement
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