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Book Description

Conflicts occur everyday in the life of managers. You can't escape them, but you can learn how to handle them better. Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. Preface
  6. 1. Because You’re Human, You’ll Have Conflicts
  7. 2. Naming Your Conflicts
  8. 3. How Do You React to Conflicts?
  9. 4. What Causes Conflicts?
  10. 5. You Can Prevent Some Conflicts!
  11. 6. More Ways to Resolve Your Conflicts
  12. 7. Learning from Your Conflicts
  13. Bibliography of Resources on Conflict
  14. Index
  15. About the Author
54.86.180.90