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Winning on Purpose

Fred Reichheld, Darci Darnell, Maureen Burns

Winning on Purpose

Author Fred Reichheld , Darci Darnell , Maureen Burns
Release Date 2021/12
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies aroun....