-
A Complaint Is a Gift, 3rd Edition, 3rd Edition
Author Janelle Barlow
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
Release Date 2022/11 -
Author Janelle Barlow , Dianna Maul
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic ....
Release Date 2000/04 -
A Complaint Is a Gift Workbook
Author Janelle Barlow , Victoria Holtz
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.
Release Date 2022/11 -
A Complaint Is a Gift, 2nd Edition
Author Claus Møller , Janelle Barlow
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in market research....
Release Date 2008/08 -
Author Lewis Barlow , Peta Peter , Janelle Barlow
Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than just how to set them up. The authors show that just like traditional meetings, mastering a few tricks and simple skills can mean the difference b....
Release Date 2002/09