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Understanding and Managing Public Organizations, 6th Edition
Discover the latest insights in organization theory from a comprehensive and masterful volumeUnderstanding and Managing Public Organizations, 6th Edition provides readers with an authoritative reference for scholars, masters, and doctoral students in public management and public affairs programs in .... -
Getting It Right When It Matters Most
Discover how to Get It Right in your Moments That Matter—when the situation is complex and relational—and the stakes are high. Transform the outcome of your most challenging situations and interactions when you feel—Threatened by charged emotions or uncertaintyParalyzed by fear of saying (or.... -
Communicate Better with Everyone (HBR Working Parents Series)
Conduct more productive conversations.As a working parent, you lead meetings, advocate for your children, and make presentations that win clients—all with ease. But when your personal life spills into your professional life—whether it's negotiating a schedule change with your boss or talking to you.... -
The Journey Beyond Fear: Leverage the Three Pillars of Positivity to Build Your Success
Conquer your fear, achieve your potential, and make a positive difference in the lives of everyone around you Whether you’re running a business, building a career, raising a family, or attending school, uncertainty has been the name of the game for years—and the feeling reached an all-time high whe.... -
Leading with Love and Laughter
Leadership has for too long been treated as a model and not as a relationship. Zina Sutch and Patrick Malone argue that successful leadership must be based on love (altruism and empathy) and laughter (positive emotions and joy).Recent bestselling books have completely altered the way we unders.... -
Emotional Connection: The EmC Strategy
This book lights the way to appreciating the importance of developing the emotional language to describe, acknowledge, and address emotions in the workplace using a proven and methodical approach absent in most other EI strategies.Ann was agitated and troubled as she summoned the courage to recount .... -
Communication Skills Virtual Training
Communication Skills Virtual Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. Providing your participants with a deeper more nuanced understanding of communication will give them a solid foundation upon which to build strong s.... -
English for Everyone English Phrasal Verbs
PLEASE NOTE - this is a replica of the print book and you will need a pen and paper to complete the exercises.Learn more than 1,000 of the most common and useful English phrasal verbs using the highly effective English for Everyone visual method.Phrasal verbs (two- or three-part verbs such as "put o.... -
Founders, Freelancers & Rebels
Many creative founders and freelancers share a longing for connection, reassurance and motivation.In this book I’ve interviewed inspiring, brave and creative experts across the UK and US, tapping into some incredible insights and pulling them together into this friendly guide, to offer that support .... -
Business Writing For Dummies, 3rd Edition
Learn how to write for the results you want every time, in every medium!Do you wish you could write better? In today’s business world, good writing is key to success in just about every endeavor. Writing is how you connect with colleagues, supervisors, clients, partners, employees, and people you’ve.... -
Let’s Talk About It: Turning Confrontation into Collaboration at Work
From the bestselling author of Carrots and Sticks Don’t Work—proven communication techniques for turning workplace confrontations into respectful, successful collaborations In the workplace, the most common approach to what we believe will be a difficult or emotionally charged conversation can be s.... -
Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence, 2nd Edition
The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication. Excellent communicating skills have always been crucial to success in leadership and management roles—and that’s one of the reasons the first edition of this book, Mastering Co.... -
Coding Art: The Four Steps to Creative Programming with the Processing Language
Finally, a book on creative programming, written directly for artists and designers! Rather than following a computer science curriculum, this book is aimed at creatives who are working in the intersection of design, art, and education. In this book you'll learn to apply computation into the c.... -
Management Accounting in Public Service Decision Making
Radical changes to public service delivery have swept across many regions of the world. Management accounting methods are vital to support operational and strategic decision making in public services internationally. This book provides a comprehensive and “leading-edge” guide to the topic.Written by.... -
Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I
These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both.Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time..... -
Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume II
These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both.Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time..... -
50 Activities to Kickstart Your Meetings
Author Sivasailam Thiagarajan
Discover how to unleash the full potential of your meetingsInefficient meetings plague even the most well-run organizations. In 50 Activities to Kickstart Your Meetings, productivity and games expert Sivasailam Thiagarajan explains how to use fifty tried-and-true methods ....
Release Date 2020/09 -
The Anatomy of Peace, 3rd Edition
Author The Institute Institute
From the authors of Leadership and Self-Deception, which sold over 2 million copies, this new edition explores how we misunderstand the causes of our conflicts and shows us the paths to achieving true peace within ourselves, in our relationships, and even between na....
Release Date 2020/09 -
Proving the Value of Soft Skills
Author Jack Phillips , Patti Phillips , Rebecca Ray
A Step-by-Step Guide to Showing the Value of Soft Skill ProgramsAs organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills w....
Release Date 2020/08 -
Author Ken Dychtwald , Robert Morison
“Dychtwald and Morison offer a brilliant and convincing perspective: an essential re-think of what ‘aging’ and ‘retirement’ mean today and an invitation to help mobilize the best in the tidal wave of Boomer Third Agers.” —Daniel Goleman, PhD, Author, Emotional Intelligenc....
Release Date 2020/07