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“I Have a Dream”: A 50th Year Testament to the March that Changed America
Author Dr. Bernard LaFayette , Dr. Rodney Sampson , Bob Adelman , Dr. Charles Steele , Dami
On August 28, 1963, something quite amazing occurred. On that day, one of the largest political rallies ever took place in support of civil and economic rights of African-Americans, and Dr. Martin Luther King, Jr., standing in front of the Lincoln Memorial, gave one....
Release Date 2013/08 -
Zen and the Art of Business Communication
Author Susan L. Luck
In today’s online world, our professional image depends on our ability to communicate. Whether we’re communicating by email, text, social media, written reports or presentations, how we use our words often determines how others view us. This book offers....
Release Date 2016/09 -
Your Training Questions Answered
Author Cheryl Gamble
This issue responds to the most frequently asked questions by ASTD Members about training. Specifically, the material focuses on informal learning, trends, importance of credentialing to the profession, and reducing variables in training career paths.
Release Date 2010/12 -
Your Successful Project Management Career
Author Ronald B. Cagle
Your Successful Project Management Career answers all the questions new project managers typically have, giving them advice and information about entering and excelling in the fieldThe book clarifies important terminology, discusses how project management got starte....
Release Date 2004/11 -
Yes, You Can Do This! How Women Start Up, Scale Up, and Build The Life They Want
Author Claudia Reuter
How women can "lean in" to entrepreneurship to create the life they want! Claudia Reuter left a promising corporate career to raise her two young children but realized, when re-entering the workforce, that the gap in her resume looked like a gap in ambition—not a purposef....
Release Date 2020/02 -
X: The Experience When Business Meets Design
Author Brian Solis
Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today?Do you know how they really feel?Do you know what they say when you re not around?In an always-on world where ever....
Release Date 2015/10 -
Writing Great Specifications: Using Specification by Example and Gherkin
Author Kamil Nicieja
SummaryWriting Great Specifications is an example-rich tutorial that teaches you how to write good Gherkin specification documents that take advantage of the benefits of specification by example.About the TechnologyThe clearest way to communicate a software specifi....
Release Date 2017/10 -
Author Barry Flicker
Everyone is a project manager-projects are what all of us do day in and day out. Skillful project management is fundamental to survival in today's warp-speed world. Yet it is often misunderstood, leading to unrealistic deadlines, poorly defined goals, and wasted ti....
Release Date 2002/03 -
WLP Scorecard: Why Learning Matters
Author Ray Rivera
ASTD's powerful new online tool, the WLP Scorecard, allows practitioners to directly link their initiatives and programs to organizational strategy, financial goals, and a range of other key business measures. This title coaches readers from initial understanding o....
Release Date 2007/11 -
Author Lou Imbriano
Build Customer Relationships and Win Big Revenue!“Unbreakable relationships are crucial to success in business. Lou Imbriano captures what it takes to forge the kind of deep credibility that encourages consumers and clients to trust you with their hard-earned dollar....
Release Date 2011/08 -
Windows® CE 3.0 Application Programming
Author Marshall Brain , Nick Grattan
Windows CE 3.0 programming for Pocket PC, handheld PC, and embedded devicesEnterprise computing including COM, DCOM, database access using ADOCE, and Microsoft Message QueueCommunications, including Internet Web access with HTTP, TCP/IP, sockets, serial communicatio....
Release Date 2000/10 -
Win at Work!: The Everybody Wins Approach to Conflict Resolution
Author Diane Katz PhD
Proven techniques for resolving workplace conflictsAfter years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in....
Release Date 2010/06 -
Why Your Company Needs More Collaboration
Author David Kiron
What distinguishes companies that have built advanced digital capabilities? The ability to collaborate. Research finds that a focus on collaboration — both with and without technology, both within organizations and with external partners and stakeholders R....
Release Date 2017/10 -
Why Your Company Needs Data Translators
Author Simon Chadwick , Mike Forde , Chris Brady
When it comes to putting data to use, communication — or rather, lack of it — between the data scientists and the executive decision makers can cause problems. The two sides often don't speak the same language and may differ in their approach to and re....
Release Date 2016/01 -
Author Victor Lombardi
Just as pilots and doctors improve by studying crash reports and postmortems, experience designers can improve by learning how customer experience failures cause products to fail in the marketplace. Rather than proselytizing a particular approach to design, Why We F....
Release Date 2013/07 -
Why Smart Companies Are Giving Customers More Data
Author Barbara H. Wixom , Ronny M. Schüritz , Killian Farrell
Companies looking for ways to stand out from their competition can offer customers data products that enhance the product or service the customer originally came looking for. This “data wrapping” technique is an innovative option to increase a product’s value to the custo....
Release Date 2020/05 -
Author Tony Martyr
We are all involved at some time in our lives in projects, if not professionally then in our private and community lives. Some projects fail completely and many more disappoint. We frequently hear reports of IT, construction, engineering, and personal projects fail....
Release Date 2018/05 -
Why Design Thinking in Business Needs a Rethink
Author Jörg Reckhenrich , Jamie Anderson , Martin Kupp
In recent years, “design thinking” has become popular in many industries as established companies have tried to apply designers’ problem-solving techniques to corporate innovation processes. Key elements of the design thinking methodology include ....
Release Date 2017/10 -
Why Customers Leave (And How to Win Them Back)
Author David Avrin
Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of....
Release Date 2019/04 -
Why Best Practices Often Fall Short
Author Jerome Barthelemy
Many executives take the value of best practices as a given. We have an abiding faith in the idea that the most direct route to improved performance is to study what successful firms do and copy them. In reality, that is quite rarely the case. Show and hide ....
Release Date 2018/04 -
Author Harvey Thompson
Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's Who Stole My Customer?? is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top busine....
Release Date 2014/12 -
Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
Author Harvey Thompson
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-beca....
Release Date 2004/02 -
Who Do You Want Your Customers to Become?
Author Michael Schrage
Who do you want your customers to become?According to MIT innovation expert and thought leader Michael Schrage, if you aren’t asking this question, your strategic marketing and innovation efforts will fail. In this latest HBR Single, Schrage provides a powerful new ....
Release Date 2012/07 -
Who Do You Want to Be When You Grow Old?
Our later years need not be a time of loss. This book helps readers embrace the positive possibilities of aging and provides guidance on doing so purposefully, with courage, compassion, and curiosity.None of us know for sure what will happen as we age. What Richard J. Leider and David A. Shapi.... -
Author David Jones
Written by the CEO of Havas Worldwide, this bookshows you how to use social media to engage with customers and grow your business. This isn't a book about social media and the inexorable rise of Facebook and Twitter. Nor is it a book about CSR or business doing goo....
Release Date 2013/03 -
What's Your Competitive Advantage?
Author Paul Raspin , Cliff Bowman
What's Your Competitive Advantage? Show and hide more
Release Date 2018/12 -
What You Need to Know about Project Management
Author Fergus O'Connell
Project management is about getting things done without spending too much or taking too long. But it often seems buried in technical jargon which makes it difficult to understand.What You Need to Know about Project Management is here to help. It explains:Why setting....
Release Date 2011/02 -
Author Julian Birkinshaw
In this article, the author examines agile as a management practice through a case study of ING bank in the Netherlands, which has adopted agile across its headquarters in Amsterdam. The research is based on in-depth interviews with 15 ING executives and many front....
Release Date 2018/01 -
Author MIT Sloan Management Review
Not every leader is wildly charismatic or cut from the same cloth as other leaders in the organization. This collection of articles from MIT Sloan Management Review examines the ways leaders can turn their weaknesses into strengths, overcome their personal deficits....
Release Date 2018/07 -
What Keeps Project Managers from Managing Their Projects?
Author Michael B. Bender
This Element is an excerpt from A Manager's Guide to Project Management: Learn How to Apply Best Practices (ISBN: 9780137136902) by Michael B. Bender. Available in print and digital formats.What senior managers can do to drive more effective project execution–and w....
Release Date 2010/02