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The Complete Idiot's Guide to Great Customer Service
Author Ron Karr
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make g....
Release Date 2003/01 -
The Complete Idiot's Guide to Team Building
Author Arthur Pell
The Complete Idiot's Guide to Team-Building shows first-time managers and employees how to work together as a smooth, well-oiled machine. The book shows how to: -- Avoid and manage conflict. Inspire creativity. -- Coax employees to help team members who aren't per....
Release Date 1999/11 -
Ten Minute Guide to Employee Stock Option Purchase Plans
Author Ken Little
If you find yourself sorting through a maze of vesting schedules, option plans, investing data and tax advice, this book is for you. It will give you the information you need, defining terms and concepts and explaining how most ESOPPs work. While you will still need....
Release Date 2000/10 -
Ten Minute Guide to Performance Appraisals
Author Dale Furtwengler
As a new manager, how do you construct a performance review that will give your employees balanced, encouraging feedback, yet provide them with the critiquing they may need? This book answers that question. It explains the importance of employee appraisals to your s....
Release Date 2000/11 -
Ten Minute Guide to Conducting a Job Interview
Author William W. Larson
If you have the responsibility of selecting and evaluating job candidates, this book will give you the tools to carry out an effective interview. Based on the philosophy that the best predictor of future success is past performance, the guide teaches you how to anal....
Release Date 2000/11 -
Ten Minute Guide to Effective Business Writing
Author Steve Dennis , Paula Garrett
If you have to write business letters, but have never been trained to write them, this book will teach you how. By following a number of simple steps, you will be able to create an effective business letter. You will learn how to lay out each section so that you com....
Release Date 2001/12 -
The Complete Idiot's Guide to Knowledge Management
Author Melissie Clemmons Rumizen
You're no idiot, of course. You know that knowledge is power. However, teamwork is the key in today's new corporate economy, and keeping things to yourself won't benefit you or your company. But you don't have to reinvent the wheel! 'The Complete Idiot's Guide....
Release Date 2001/09 -
The Complete Idiot's Guide to Human Resource Management
Author Arthur Pell
You're no idiot, of course. You know that your employees are essential to your company's success. But when it comes to training, motivating, hiring, and firing them, you feel like a few of the many hats you wear don't fit as well as they should. Don't out source....
Release Date 2001/07 -
Author Robert J. Hanyok
A study of how Allied communications intelligence organizations reported intelligence on the Holocaust. Explains how the Western COMINT system operated during WWII; describes how the wartime records of SIS and GC&CS are organized in the U.S. and UK; summarizes w....
Release Date 2005/04 -
The Invisible Cryptologists: African-Americans, WWII to 1956
Author Jeannette Williams
The story of African-Americans employed by the National Security Agency and its predecessors. It tells of the movement of African-Americans from low-level jobs in segregated work units to their rise to key positions in NSA's structure.
Release Date 2001/01 -
The Quest for Cryptologic Centralization and the Establishment of NSA: 1940 - 1952
Author Thomas L. Burns
An account of the evolution of a national SIGINT effort following WWII. A discussion of the fragile trends toward unification of the military services after the war and the unsatisfactory experience under the Armed Forces Security Agency.
Release Date 2005/01 -
Pearl Harbor Revisited: United States Navy Communications Intelligence, 1924-1941
Author Frederick D. Parker
The history of various aspects of the development of the U.S. Navy's communications intelligence structure and processes in the years leading up to the attack on Pearl Harbor. The history of various aspects of the deve....
Release Date 2013/10 -
A Dangerous Business: The U.S. Navy and the National Reconnaissance During the Cold War
Author John R. Schindler
This brochure celebrates the dedication of the U.S. Navy memorial at National Vigilance Park. It is hoped that it will provide readers with a glimpse into a world that was long hidden from view, a world of dedication, heroism and sacrifice. This brochure outlines th....
Release Date 2014/01 -
Extended Enterprise, The: Gaining Competitive Advantage through Collaborative Supply Chains
Author Robert E. Spekman , Edward W. Davis
You can't compete and win alone. Today, constellations of firms ally against each other--and the firm that stands alone, may fail alone. Now there's a start-to-finish guide to the opportunities and challenges facing today's extended enterprise. In The Extended En....
Release Date 2003/09 -
Getting Bigger by Growing Smaller: A New Growth Model for Corporate America
Author Thomas T. Stallkamp , Joel M. Shulman
Large, mature companies always become trapped at some point in the declining stages of what has become known as the corporate life cycle. Historically this barrier to continued growth has been, and is still, as unavoidable as death and taxes.In Getting Bigger by Gro....
Release Date 2003/10 -
Mobile Location Services: The Definitive Guide
Author Andrew Jagoe
The first comprehensive guide to building and deploying mobile location-based servicesDetailed coverage of mobile location servers, client platforms, protocols, and standardsMapping, geocoding, mobile positioning, security, personalization, privacy, and moreForeword....
Release Date 2002/12 -
Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies
Author Roger W. Hoerl , Ronald D. Snee
Leading Six Sigma is the complete guide to leading quality initiatives in your company. Top Six Sigma consultant Ronald Snee and GE quality leader Roger Hoerl demonstrate how to deploy a Six Sigma plan that reflects your unique organization, and key lessons learned ....
Release Date 2002/11 -
Designing Enterprise Solutions with Sun™ Cluster 3.0
Author Tim Read , Richard Elling
Understand the theory behind system and component failures, their impact and subsequent cost to the EnterpriseLearn about the leading-edge technologies used inside the Sun Cluster 3.0 softwareSee how Sun Clusters enable Enterprises to deploy best practice cluster te....
Release Date 2001/12 -
Just Enough Software Test Automation
Author Bruce A. Posey , Daniel J. Mosley
Techniques that improve software quality and reduce time to marketPragmatic approaches to plan and manage every facet of automated software testingIncludes a complete sample automation project planPractical automated testing techniques that enhance software quality ....
Release Date 2002/07 -
Financial Turnarounds: Preserving Value
Author William W. Sihler - Darden Graduate School of Business Administration University
In Financial Turnarounds: Preserving Enterprise Value, leading corporate turnaround specialists teach key skills for managing financial turnarounds - and avoiding the need for them. This in-depth, insider's look at 20 turnarounds covers every key industry from manu....
Release Date 2002/02 -
Author Barton J. Goldenberg
Barton Goldenberg shares his unparalleled practical expertise on everything from security to internationalization, helping you avoid disastrous missteps—and transform the potential of CRM into long-lasting competitive advantage.Identify your goals and customize a CR....
Release Date 2002/02 -
Seeking the Calm in the Storm: Managing Chaos in Your Business Life
Author Dr. Judith M. Bardwick
In a 24/7 world that veers ever closer to chaos, how can we find goals that matter, achieve them, and feel fulfilled? In Seeking the Calm in the Storm, Dr. Judith Bardwick offers a clear path from turmoil to peace, from chaos to balance. She offers a practical, step....
Release Date 2002/05